Warranty Service Manager - job 1 of 2

As a Warranty Service Manager at David Weekley Homes, your responsibilities will include inspecting warranty calls from homeowners, determining warranty eligibility, coordinating repairs, and managing budgets. You'll follow up on all repair tasks with contractors and customers, ensuring that all issues are resolved quickly and to the customer's satisfaction.

To be considered for the Warranty Service Manager position at David Weekley Homes, you should have previous experience in the home building industry or home repair, customer service skills, and excellent interpersonal communication capabilities. It's also important to manage time well, follow through on tasks, and maintain a positive attitude in challenging situations.

A successful Warranty Service Manager at David Weekley Homes needs to remain calm and professional in confrontational situations. Your role will involve effective communication, where you must listen to customer concerns and address them constructively, ensuring that you handle objections tactfully while maintaining a focus on customer satisfaction.

Working as a Warranty Service Manager at David Weekley Homes means you’ll be in a dynamic environment, primarily working from your vehicle, often visiting homes across multiple communities. The role requires flexibility and the ability to adapt to various customer needs while managing multiple tasks effectively.

David Weekley Homes provides an excellent benefits package to Warranty Service Managers, including health insurance, a 401k with an 8% match, an Employee Stock Ownership Plan, profit sharing, paid vacation, holidays, and more. You can build a rewarding career while enjoying these significant benefits.

When answering this question, reflect on a specific instance where you effectively identified the problem, communicated with all involved parties, and followed through to a resolution that satisfied the homeowner. Detail your approach to problem-solving and how you maintained professionalism throughout the process.

Discuss strategies you use to manage your workflow, such as assessing urgency based on customer needs and warranty issues. Highlight tools or methods you're familiar with that help in time management and how you ensure that all tasks are addressed efficiently.

Emphasize your conflict resolution skills. Share a methodical approach of remaining calm, listening to the homeowner’s concerns, and finding a solution that addresses their needs while adhering to company policies.

Talk about your techniques for oversight—like setting clear expectations, regular follow-ups, and using checklists to confirm that all repairs are up to standards. Be sure to mention the importance of maintaining good relationships while ensuring accountability.

Explain your familiarity with budget management from previous roles, particularly how you track expenses against allocated budgets. Illustrate your understanding of how to manage costs while ensuring high-quality service.

Share your approach to customer service, which could include actively listening to client concerns, providing clear communication, and ensuring timely follow-ups. Emphasize the importance of customer feedback in improving service quality.

Describe your communication style when educating homeowners about maintenance. Talk about the importance of simplicity, clarity, and providing comprehensive information while encouraging questions for better understanding.

Reflect on your connection to the company's values and your passion for customer satisfaction in home building. Share how David Weekley Homes' reputation aligns with your career goals and personal experiences.

Discuss the importance of open communication and negotiation. Share how you would gather facts, listen to their perspective, and work collaboratively to reach a mutually acceptable solution.

Articulate your career aspirations and how the position as a Warranty Service Manager aligns with your desire to grow within the home building industry. Show enthusiasm for the opportunities that David Weekley Homes presents for your future.