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Principal Technical Product Optimization Lead

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2000 16th St, Denver, Colorado, 80202-5117, United States of America

Principal Technical Product Optimization Lead

The Principal Technical Product Optimization Lead is responsible for driving the continuous improvement and optimization of our technical products. This role will mentor and coach members of the team and work collaboratively cross-functionally to enhance product performance, usability and customer satisfaction. This role requires a blend of technical expertise, strategic thinking and leadership capabilities ensuring that our products remain competitive and aligned with market demand.

ESSENTIAL DUTIES & RESPONSIBILITIES

Leadership & Strategy

Develop and implement a comprehensive product optimization strategy, Application Life Cycle Management, drive additional value with current and new investments
Collaborate with senior management to set strategic priorities and drive the product optimization agenda.
Identify and assess new technologies, methodologies, and best practices to enhance product performance and competitiveness.

Product Optimization

Oversee the end-to-end optimization and tech stack capability rationalization
Conduct thorough assessments of product performance, identifying areas for improvement and developing actionable plans to address them.
Utilize data-driven insights to inform optimization efforts, leveraging analytics and customer feedback to drive improvements.
Implement and monitor key performance indicators (KPIs), Objectives and Key Results (OKRs) to measure the effectiveness of optimization initiatives.
Monitor and improve technical debt
Ensure that all product enhancements meet regulatory, quality, and safety standards.

Stakeholder & Business Partner Management

Work closely with product development, engineering, marketing, and customer support teams to ensure a cohesive approach to product optimization.
Facilitate effective communication and collaboration between departments, ensuring that optimization efforts are aligned with overall business objectives.
Act as a liaison between technical teams and stakeholders, translating complex technical concepts into actionable insights and recommendations.
Drive Quarterly Business Reviews to increase the level of transparency, address blockers proactively, and allow strategic conversations that drive continuous innovation and optimization

Customer Focus

Champion a customer-centric approach to product optimization, ensuring that customer needs and preferences are at the forefront of all initiatives.
Gather and analyze customer feedback, using it to inform product enhancements and drive continuous improvement.
Collaborate with customer support teams to address product-related issues and ensure a positive customer experience.

EDUCATION AND EXPERIENCE

Bachelor's Degree required
Master's Degree preferred

SPECIALIZED EXPERIENCE, EDUCATION, TRAINING, OR QUALIFICATIONS

Technical Skills

Strong technical background, with expertise in product development, engineering, or a related field.
Proficient in data analysis and interpretation, with experience using analytics tools to drive decision-making.
Knowledge of industry standards and best practices for product optimization and quality assurance.

Leadership & Communication

Exceptional leadership and strategic thinking abilities, with a proven ability to drive cross-functional initiatives.
Excellent communication and interpersonal skills, with the ability to effectively convey complex technical concepts to diverse audiences.
Strong problem-solving skills, with the ability to identify root causes and develop innovative solutions.

About Information Technology

The Information Technology Department designs, develops and maintains software programs required to keep DaVita on the leading edge of medical technology. DaVita's Information Technology Department has both clinic facing and non-clinic facing subgroups that provide our clinician teammates the tools to provide quality patient care. DaVita IT utilizes designers, developers, system architects, project managers, application architects, nurses, trainers and many more professionals to incorporate the technology needs of our clinicians, business and physician customers.

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

Why wait? Explore a career with DaVita today.

Go to http://careers.davita.com to learn more or apply.

To learn more about our Village and the world of dialysis, click here.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

#LI-SM5

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Salary/ Wage Range

$56,500.00 - $100,000.00 / year

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Average salary estimate

$78250 / YEARLY (est.)

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$56500K

$100000K

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What You Should Know About Principal Technical Product Optimization Lead, DaVita

As the Principal Technical Product Optimization Lead at DaVita, you'll embark on an exciting journey of continuous improvement and optimization for our technical products. Your role will focus on mentoring your team, fostering collaboration across various functions, and enhancing product performance to ensure top-notch customer satisfaction. You'll be at the forefront of developing and implementing a product optimization strategy that aligns with our overall business objectives. Your expertise in technical areas will guide you as you assess new technologies and best practices to keep our products competitive in a constantly evolving market. From conducting thorough product assessments to developing actionable plans, you'll use data-driven insights to inform decision-making. That's right—data analysis and customer feedback will be the backbone of your optimization efforts! You'll work hand-in-hand with product development, engineering, marketing, and customer support teams to ensure smooth communication and execution of our optimization agenda. Emphasizing customer focus, you'll drive initiatives that put customer needs at the forefront. This isn’t just about improving products; it’s about creating solutions that truly make users' lives easier. With a Bachelor’s degree required and a Master’s preferred, along with a strong technical background and exceptional leadership skills, you'll play a pivotal role in ensuring that DaVita remains a leader in healthcare technology. If you’re ready to make a real impact and help us build the greatest healthcare community, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Principal Technical Product Optimization Lead Role at DaVita

What responsibilities does the Principal Technical Product Optimization Lead at DaVita have?

The Principal Technical Product Optimization Lead at DaVita is responsible for developing and implementing product optimization strategies, conducting assessments of product performance, and collaborating with various teams to improve product usability and customer satisfaction. This role actively involves overseeing optimization initiatives, ensuring products meet regulatory standards, and championing a customer-centric approach.