Customer Service Representative (Part-Time)

As a Customer Service Representative at Dayton Freight, your primary responsibilities include assisting customers with freight pickup requests, providing accurate rate quotes, and handling shipment tracking inquiries. You will maintain excellent communication with both external and internal clients, prepare bills of lading and delivery receipts, and support drivers as needed. The role may also involve data entry and payroll assistance, making it diverse and engaging!

To qualify for the Customer Service Representative position at Dayton Freight, candidates should have proficiency in Microsoft Office programs and exceptional keyboarding skills. Experience in a fast-paced environment is crucial, along with strong attention to detail. Additionally, having prior experience handling a high volume of phone calls will be beneficial, as will possessing outstanding communication and customer service abilities.

As a Customer Service Representative at Dayton Freight, you can enjoy a variety of benefits, including competitive weekly pay, a stable and growing organization, and opportunities for quick advancement. We believe in investing in our employees through a customized training program, ensuring you have the necessary skills to excel. Our work environment is professional, positive, and people-centered, set within modern facilities to enhance your day-to-day experience.

While prior customer service experience is advantageous for the Customer Service Representative position at Dayton Freight, we value a positive attitude and a willingness to learn more. Those with excellent communication skills, attention to detail, and a motivation to grow within our organization are encouraged to apply, even if you are new to the field.

Dayton Freight is committed to supporting the growth and development of our Customer Service Representatives through a customized training program tailored to your needs. We prioritize quick advancement within our company, enabling employees to take on new challenges and responsibilities as they develop their skills and expertise in the role.

When answering this question, provide a specific example that demonstrates your problem-solving skills and ability to remain calm under pressure. Highlight how you listened to the customer's concerns, offered a solution, and worked to ensure their satisfaction. Employers value candidates who can turn challenges into positive outcomes.

In your response, illustrate your organizational skills and ability to manage your time effectively. Explain how you assess the urgency of each inquiry, keep a to-do list, or utilize software tools to ensure timely responses. Showing that you're proactive in your approach can set you apart from other candidates.

Share your methods for clear communication, such as utilizing concise language, confirming understanding, and being receptive to feedback. Describe how adapting your communication style to different audiences helps foster strong relationships, which is essential for a Customer Service Representative.

Discuss your openness to feedback and how you view constructive criticism as an opportunity for growth. Give an example of a time when you received feedback and how you implemented changes to improve your performance as a Customer Service Representative.

Identify attributes such as strong communication skills, patience, empathy, problem-solving abilities, and attention to detail. Share specific examples of how these qualities have helped you succeed in similar roles and how they align with Dayton Freight's objectives.

Explain the steps you would take, including how you would first reassure the customer, gather all information about the shipment, then communicate with internal teams to locate it. This showcases your ability to handle stressful situations while maintaining great customer service.

Make it clear that you prioritize efficiency without sacrificing quality. Discuss your abilities to stay organized, utilize call scripts, and ensure each call is treated with care. Provide an example of a time you successfully managed a busy period with thoroughness.

Demonstrate your initiative by sharing how you engage in continuous learning, whether through trade publications, industry webinars, or networking with professionals. Highlight your passion for the field and how it informs your work as a Customer Service Representative.

Illustrate your collaborative nature by sharing experiences where teamwork led to positive customer outcomes. Emphasize the importance of supporting colleagues and keeping communication open, all of which contribute to a thriving team environment at Dayton Freight.

Reflect on what attracted you to Dayton Freight, such as the company culture, opportunities for growth, and commitment to exceptional customer service. Articulate how your values align with theirs and how you envision contributing to the team.