Local Market Payroll Specialist (UAE) - job 2 of 2

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Key Accountabilities:

Customer:
Day to day management of customers; to provide excellent service
Timely and accurate facilitating of customer payrolls
Ownership and management of customer queries in a timely fashion
Teamwork:
Support and share knowledge with colleagues to ensure the overall effectiveness of the wider team
Identify improvement opportunities; people, processes, resources, etc
Ensure all processes and procedures are followed and developed
Comply with all security policies to maintain/ enhance the confidentiality and integrity of data security
Ensuring customer satisfaction in line with Company’s vision and values
Ensuring payments to employees/ authorities are made accurately and on time.
Front line liaison with the Country Partner network to ensure service quality and timely responses to Company customer questions/ queries.

Key Responsibilities:

Managing front-line inquiries from customers via telephone and email; to build and nurture the relationship we have with the customer and deliver world-class service.
Good Knowledge of GCC countries.
Accurate and timely processing of client payrolls; from receipt of payroll changes (via various methods) to timely despatch and approval of client payroll.
Keying Payroll Changes – hours worked, change of address and so on
Processing the payroll within an agreed timeframe.
Producing client payroll reports
Sending payroll output to a customer for checking and approval
Handling and answering customer questions/ queries within an agreed timeframe
Ensure accurate and timely payments to employees and statutory authorities.
Increase customer satisfaction/ enhance the customer experience
Maintain internal reporting requirements.
Develop processes and procedures for the business following customer and business requirements.

Skills required

Excellent communication skills; both written and verbal
Experience in managing multiple customers in a payroll/ HR or project management capacity (payroll skills are a distinct advantage)
Strong computing skills
Ability to develop a team of people i.e. share knowledge and expertise with colleagues and customers; coaching, development, ad hoc training
Demonstrable customer service skills
Good in excel / word/PPT

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Provided computer equipment tailored to your role

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including WeWork access where available

DISCLOSURE 

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications.Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

We began using Covey Scout for Inbound on the 19th of February, 2025.

For more information about our data protection practices, please visit our Privacy Policy.

You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144.

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com, @paygroup.com and @safeguardglobal.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.