Account Manager - EMEA

As the Account Manager - EMEA at DESelect, you will focus on managing and strategically expanding a portfolio of around 50 mid-market and enterprise accounts. Your key responsibilities will include retaining customer relationships, implementing strategies for upselling and cross-selling, engaging with inbound leads, and fostering strong connections with stakeholders within customer organizations. You'll also collaborate with internal teams to ensure exceptional customer experiences.

To be considered for the Account Manager - EMEA role at DESelect, you should have a minimum of five years of sales or account management experience, preferably in a SaaS setting. Successful candidates will have a proven ability to manage enterprise-level customers and exceed sales targets. Familiarity with MarTech is highly advantageous, and fluency in English is required; additional European languages are a plus.

DESelect boasts a supportive and collaborative culture, providing you with autonomy over your working style and accounts. As an Account Manager - EMEA, you'll benefit from the flexibility of remote work while also enjoying opportunities for team-building activities and annual company gatherings, ensuring you feel connected with your colleagues.

Yes, some travel is necessary for the Account Manager - EMEA position at DESelect. While the role is primarily remote, you should be willing to travel to customer sites, attend events, and visit our headquarters in Antwerp as necessary to build and maintain relationships with stakeholders.

As an Account Manager - EMEA at DESelect, you will receive a competitive salary along with an attractive commission structure. This compensation package reflects your contribution to our growth and success, and enables you to thrive in the role.

In an Account Manager role, focusing on understanding the customer's unique needs and challenges is essential. Building strong relationships through regular check-ins and value-driven communications can significantly enhance retention. Be prepared to discuss specific strategies you've implemented in the past to maintain customer satisfaction and prevent churn.

When discussing upselling and cross-selling, share examples of situations in which you've successfully identified opportunities within your existing accounts. Highlight your approach to understanding customer needs and recommending relevant solutions, and be sure to mention any sales targets you've exceeded through these strategies.

Establishing relationships with stakeholders requires a consultative approach. Be sure to explain how you invest time in understanding their priorities and how you tailor your communications to add value. Mention specific techniques, such as regular meetings and updates, that have helped you maintain effective partnerships.

During your response, highlight your listening skills and ability to empathize with the client's perspective. Discuss how you acknowledge concerns, provide relevant information to address objections, and reinforce the overall value proposition. Sharing a relevant example would add credibility to your answer.

Tracking account performance is essential for any Account Manager. Discuss specific tools or metrics you use to monitor key performance indicators, customer engagement, and revenue growth. Emphasize the importance of reporting this information to stakeholders, including your CEO, to ensure alignment and strategic direction.

Prioritization is crucial for success in account management. Explain your approach to categorizing accounts based on potential for growth, current performance, and relationship strength. Discuss how you utilize task management techniques to ensure that you address the most impactful activities first.

Be prepared to talk about a specific instance where you successfully closed a new logo. Describe the process, the challenges faced, the strategies employed, and the eventual outcomes. This reflects your ability to seize opportunities and contribute to the company's growth.

Collaboration is vital in account management. Discuss your experiences working with internal teams, such as Marketing and Customer Success, to enhance customer experience. Provide examples of joint initiatives that led to better outcomes and how you foster a collaborative atmosphere.

Staying updated on industry trends is essential for any Account Manager, especially in a rapidly evolving field like MarTech. Discuss resources you regularly consult, such as industry publications, webinars, and professional networks. Highlight your proactive efforts to remain informed and apply new insights to your customer accounts.

When answering this question, reflect on what drives you personally and professionally. This could include achieving sales targets, building meaningful relationships, or helping customers succeed. Share examples of accomplishments that sparked your motivation and kept you engaged in your role.