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Front End Lead

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.  We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

OVERVIEW:

The Lead has a direct impact on both the execution of brand standards as well as the teammate experience. With the guidance of the Assistant Store Manager and Store Manager, the Lead is the in-store expert of their business / department. The Lead is focused on delivering the best service to our customers as well as providing direction to teammates. Their ability to lead by example, be empathic, relentless in the face of adversity, optimistic, and collaborative with teammates is how they differentiate themselves.

  • Supports building and hiring a strong team by observing in-store interviews and department tours.

  • Builds a people-first culture by connecting with every teammate in the store to build mutual trust, respect, and contribute to the strong store recognition culture.

  • Plans, organizes, controls 30-days out with the guidance of Assistant Store Manager; including building an effective approach and align on necessary workforce to execute daily assignments, game plans, projects, or store events.

  • Strategically leverages teammates to ensure brand standards are met, programs and processes are executed daily, and tasks are delegated based on their priority level.

  • Upholds company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.

  • Assists the store leadership team with general supervision in the store in accordance with Company policies and procedures, where applicable.

  • Assists with training teammates on company procedures and programs; this includes onboarding new teammates and cross-training current teammates.

  • Prioritizes coaching and developing oneself and others; provides hands-on coaching and teaches the “why” behind tasks, plans, and processes (e.g., Protection Plans, Scorecards, Loss Prevention, etc.).

  • Leads by example to support the vision of the organization and store by helping teammates understand how their responsibilities directly align to the common purpose, organizational goals, and delivering an exceptional shopping experience.

  • Creates an inclusive store environment where everyone (teammates & customers) feels welcome and safe and is treated with respect.

  • Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

  • Takes an all-hands-on-deck approach to support the team across the store.

  • Performs other tasks as assigned by management.

LEADERSHIP TRAITS:

Our Leadership Competencies set the bar of what great people leaders look like. They define the behaviors of leaders that can drive the business and build great talent. Here are the competencies we expect from our Store leaders:

  • Ensures Accountability

  • Customer-Focus

  • Collaborative

  • Instills Trust

  • Decision-Quality/Decision-Making Abilities

  • Action-Oriented

  • Engagement Driver

  • Talent Developer

  • Effective Team Building Skills

  • Plans & Aligns

QUALIFICATIONS:

  • Flexible availability - including nights, weekend, and holidays.

  • Prior retail sales experience (or customer-focused experience) preferred.

  • Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).

  • Ability to work extended periods of time (up to 4 hours) standing or walking.

  • Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.

  • Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

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CEO of DICK'S Sporting Goods
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Average salary estimate

$50000 / YEARLY (est.)
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$40000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Front End Lead, DICK'S Sporting Goods

If you're passionate about sports and aspire to lead a dynamic team, DICK’S Sporting Goods is looking for a Front End Lead at our Store0380 in Green Bay, WI! As the Front End Lead, you’ll be instrumental in driving our brand standards and enhancing the teammate experience. Your role is all about connecting with athletes and customers while being an in-store expert who supports your team. You’ll work closely with the Assistant Store Manager and Store Manager to cultivate a people-first culture that emphasizes trust and respect. You will also take the lead in building a strong team, guiding new hires through onboarding, and providing hands-on coaching to ensure that everyone understands both company procedures and the reasons behind them. Balancing operational tasks with customer service, your days will include planning daily assignments, executing store projects, and maintaining our high merchandising standards. You thrive in a collaborative environment and show empathy in everything you do, supporting not just your teammates but the entire store. Alongside a commitment to inclusivity, your leadership will create a shopping environment that feels safe and welcoming to everyone. If you're ready to immerse yourself in the world of sports retail and contribute to our mission, we want to hear from you today!

Frequently Asked Questions (FAQs) for Front End Lead Role at DICK'S Sporting Goods
What are the main responsibilities of the Front End Lead at DICK’S Sporting Goods?

The Front End Lead at DICK’S Sporting Goods is responsible for executing brand standards, leading the store's customer service efforts, and guiding the team in daily operations. You will mentor teammates, plan staffing needs, oversee merchandising, and ensure compliance with health and safety protocols. Your ability to connect with teammates and customers is key to creating an inclusive environment that promotes success.

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What qualifications are needed to be a Front End Lead at DICK’S Sporting Goods?

To become a Front End Lead at DICK’S Sporting Goods, candidates should have prior retail or customer-focused experience, with flexibility in availability for nights and weekends. Physical requirements include the ability to lift up to 35 lbs and stand for extended periods. Strong leadership skills and an eagerness to develop others are essential for this role.

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How does the Front End Lead contribute to a positive work culture at DICK’S Sporting Goods?

The Front End Lead plays a critical role in fostering a positive work culture at DICK’S Sporting Goods by building trust and respect among team members. By prioritizing coaching, providing hands-on assistance, and ensuring everyone feels included, the Front End Lead actively contributes to a supportive environment that aligns with the store's vision and goals.

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What opportunities for growth does the Front End Lead position offer at DICK’S Sporting Goods?

Working as a Front End Lead at DICK’S Sporting Goods offers substantial opportunities for personal and professional growth. You’ll gain invaluable leadership experience by mentoring new teammates, developing your coaching skills, and learning the intricacies of retail management, which can lead to further advancement within the company.

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What does a typical day look like for a Front End Lead at DICK’S Sporting Goods?

A typical day for a Front End Lead at DICK’S Sporting Goods involves planning daily tasks with your team, serving customers, managing merchandise displays, ensuring operational efficiency, and providing training. The emphasis is on leading by example and creating a cohesive atmosphere where every teammate can thrive, all while juggling the dynamic needs of a retail environment.

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Common Interview Questions for Front End Lead
Can you describe a time you led a team in a challenging situation?

In your response, focus on a specific example where you navigated obstacles while supporting your team. Discuss how your leadership and empathy helped overcome challenges and highlight the final result.

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How do you prioritize tasks as a Front End Lead?

Share your method for assessing the urgency and importance of tasks. Emphasize the importance of effective communication, delegation, and collaborating with your team to maintain efficiency.

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What strategies would you use to motivate your team?

Discuss your approach to building trust and rapport with your team. You can mention recognizing individual contributions and creating a fun work environment to keep motivation high.

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How do you handle customer complaints?

Highlight your conflict resolution skills and your ability to empathize with customers. Talk about the importance of listening to their concerns and taking actionable steps to resolve their issues.

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What do you think makes a successful retail leader?

Express your views on the essential qualities of a successful retail leader such as adaptability, strong communication skills, and the ability to foster teamwork and a positive work culture.

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Can you explain how you would train a new teammate?

Outline a structured training plan you would implement to onboard new team members, including hands-on practice, gradual responsibility increase, and the importance of mentoring over time.

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How do you ensure compliance with company policies and procedures?

Discuss your commitment to uphold company policies by leading by example and fostering a culture of accountability among your team members.

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Describe your experience with merchandising standards.

Share specific experiences you've had with maintaining merchandising standards, emphasizing attention to detail and aligning with the company's vision to create a visually appealing store.

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What is your approach to performance evaluation of your team?

Talk about how you believe in providing constructive feedback regularly and having open conversations regarding individual and team performance to foster continued growth.

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How do you create an inclusive environment for your team?

Explain your strategies for ensuring every team member feels valued, such as encouraging diverse viewpoints, promoting mutual respect, and facilitating team-building activities.

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We create an inclusive environment where passionate, skilled, and diverse teammates thrive. We create and build leading brands that serve and inspire athletes. We make a lasting impact on communities through sport. We deliver shareholder value t...

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Full-time, on-site
DATE POSTED
March 29, 2025

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