Customer Service Rep(03535) - 2553 Steinway St

As a Customer Service Rep at Domino's Pizza in Astoria, Oregon, you'll be responsible for taking customer orders over the phone and in-store, providing excellent customer service, assisting with in-store duties, and maintaining a friendly attitude during busy hours. You'll gain valuable experience learning how the pizza delivery business operates.

To apply as a Customer Service Rep at Domino's Pizza, you must be at least 18 years old, possess strong communication skills, and be able to work effectively in a high-paced environment. Having some computer experience is beneficial, but the most important qualifications are your friendly nature and ability to work well with your team!

Domino's Pizza in Astoria offers flexible scheduling for Customer Service Reps, which is perfect for students or anyone looking for part-time work. Most shifts are available on weekends and evenings, allowing you to balance your job with personal commitments easily.

As a Customer Service Rep at Domino's Pizza, you can expect to earn an hourly base pay of $16.00, along with opportunities for growth. Many of our managers started as CSRs, offering you a clear path for advancement into management roles.

The work environment for Customer Service Reps at Domino's Pizza in Astoria is fast-paced, friendly, and dynamic. You'll be part of a supportive team that values your contributions while providing essential support in serving our community delicious pizza!

When faced with a difficult customer, it's essential to remain calm and empathetic. Listen carefully to their concerns, acknowledge their feelings, and assure them that you will do your best to resolve the issue. Demonstrating patience and providing clear solutions is key to turning a negative experience into a positive one.

In responding to this question, think of a specific instance that demonstrates your ability to go above and beyond. Perhaps you helped a customer find an item they were struggling with, or responded quickly and effectively to an urgent situation. Highlight your communication skills and your commitment to customer satisfaction.

The most important quality for a Customer Service Rep at Domino's Pizza is a friendly and approachable demeanor. You need to connect with customers and make their ordering experience enjoyable while handling the fast-paced nature of the job with grace and enthusiasm.

Prioritizing tasks during busy hours is crucial. Begin by assessing the most urgent customer needs, such as taking orders, while also ensuring other responsibilities are not neglected. A good strategy is to communicate effectively with your team members and delegate tasks when necessary.

If a mistake occurs while taking an order, it's important to acknowledge the error promptly. Apologize to the customer, correct the order as quickly as possible, and inform them of any changes. Taking responsibility and ensuring customer satisfaction is imperative in these situations.

In your response, share a specific example that highlights your teamwork skills. Discuss your role within the team, how you collaborated to meet goals, and how effective communication contributed to the success of the project or task at hand. Focus on positive results from your collaboration.

Managing stress effectively is key in a fast-paced job like this. Techniques like taking deep breaths, staying organized, and keeping a positive attitude can help. Prioritizing tasks and working collaboratively with your team also ensures that you remain calm and focused even during high-demand periods.

Express your interest in working for Domino's Pizza by focusing on the company's reputation for great customer service and team dynamics. You might mention your passion for pizza or the opportunity for career advancement within the company as key motivating factors.

To handle multiple tasks effectively, prioritize urgent tasks first and maintain a clear focus. It's also important to communicate with your team about what you each may be handling. Utilizing a systematic approach will help ensure everything is accomplished efficiently.

Ensuring excellent communication on the phone involves active listening and clear expression. Speak clearly and politely, confirming back orders to avoid misunderstandings. A cheerful and upbeat tone can also make a significant difference in creating a positive experience.