Intern, Technical Support - Facilities - job 2 of 2

As an Intern, Technical Support - Facilities at General Dynamics Ordnance and Tactical Systems, your main responsibilities will involve providing support to technical employees, assisting with ongoing construction projects, updating utility drawings, setting up HVAC and Boiler communications systems, and collecting data for tests and experiments. You’ll have the chance to learn from experienced professionals and contribute to various technical tasks.

To be eligible for the Intern, Technical Support - Facilities position at GD-OTS, you should be currently enrolled in related technical courses or be within six months of graduation. Having a background in Electrical Engineering is preferred, along with strong oral and written communication skills, the ability to work collaboratively in a team, and proficiency in MS Office 365 tools.

The training process for an Intern in Technical Support at GD-OTS is designed to be comprehensive and supportive. Interns will participate in job shadowing with experienced professionals, learn about technical processes and procedures, and assist in documentation and update tasks. This hands-on experience ensures that you acquire valuable skills and insights relevant to your future career.

Interns at GD-OTS can expect a range of benefits effective from the first day of employment. These include medical, dental, and vision insurance, participation in a 401k plan, and access to various voluntary benefits such as educational assistance and pet insurance. Interns will also receive 11 paid holidays and 120 hours of PTO annually, promoting a healthy work-life balance.

Success as an Intern, Technical Support - Facilities at GD-OTS requires a mix of technical and soft skills. You should be able to follow instructions carefully, communicate effectively both orally and in writing, and collaborate well with your team. Attention to detail and a proactive attitude towards learning are also essential to excel in this role.

When answering this question, reflect on specific projects you’ve worked on during your studies or previous internships. Highlight your role, the technologies you used, and what you learned. Explain how these experiences align with the responsibilities of the Intern, Technical Support - Facilities position at GD-OTS.

Discuss your systematic approach to troubleshooting. Explain how you gather information, assess the situation, and methodically address the problem. Mention any past experiences where you successfully resolved an issue, emphasizing your problem-solving skills in line with the Intern role at GD-OTS.

Communication is crucial for teamwork. Share techniques you use, such as active listening, asking clarifying questions, and providing constructive feedback. Reference specific experiences where effective communication improved project outcomes, making you a good fit for GD-OTS.

Demonstrate your proficiency with MS Office 365 tools by mentioning specific applications you’ve used, like Excel for data analysis or PowerPoint for presentations. Illustrate how you’ve utilized these tools to manage tasks or collaborate on projects, which is relevant for your role at GD-OTS.

Share your enthusiasm for the role by focusing on your interest in working with cutting-edge technology and your alignment with GD-OTS's mission. Emphasize the opportunity to learn from industry leaders and your desire to contribute to meaningful projects that support the military.

Illustrate this with a story about a specific group project during your education. Explain what your role was, how you collaborated with others, and what you learned from that experience about teamwork and achieving common objectives, reflecting key qualities valued at GD-OTS.

Talk about your attention to detail and organizational skills. Provide examples of how you double-check your work, keep organized records, and seek feedback to ensure accuracy. This directly relates to the responsibilities of the Intern position at GD-OTS.

Discuss your methods for prioritization, such as using to-do lists or project management tools. Explain how you assess deadlines and project importance while remaining flexible to unexpected changes, which is important in a dynamic environment like GD-OTS.

Show foresight by discussing potential challenges, such as learning new technologies or working within a structured environment. Describe strategies you would employ, like proactive learning or open communication with your supervisors, to overcome these challenges while thriving in your role.

Connect your skills, educational background, and enthusiasm for the field to GD-OTS's mission and values. Highlight your willingness to learn, your technical capabilities, and your goals for the internship that align with their needs, illustrating why you would be an ideal candidate.