Customer Service Rep(04180) - 2163 Fairburn Rd

As a Customer Service Rep at Domino's Pizza, your responsibilities include greeting customers with enthusiasm, taking orders accurately, operating the cash register, preparing food items following our recipes, and maintaining cleanliness throughout the restaurant. You will also help create a welcoming atmosphere, ensuring that customers leave with a smile!

To apply for the Customer Service Rep position at Domino's Pizza, you need to be at least 16 years old and possess a friendly, outgoing personality. While prior experience is beneficial, it is not required as we provide training. Being a team player with a positive attitude is essential for this role.

Domino's Pizza offers a flexible schedule for Customer Service Reps, allowing you to choose shifts that work best for you. Whether you're looking for full-time hours or a part-time schedule, you can find a balance that suits your needs. Additionally, there are opportunities to pick up shifts at multiple locations.

Customer Service Reps at Domino's Pizza can enjoy weekly pay, employee discounts, and access to an Employee Assistance Program. After just 30 days of employment, you’ll also have free access to board-certified physicians. There’s also potential for growth into management positions as you gain experience.

Customer interaction is absolutely critical for a Customer Service Rep at Domino's Pizza. Delivering friendly and efficient service helps to ensure each customer has a positive experience. Happy customers are the key to our success, so being comfortable engaging with others is a must.

In handling a difficult customer, it's essential to remain calm and listen to their concerns. Acknowledge their feelings and try to resolve the issue to the best of your ability. Remember, it's all about turning a negative experience into a positive one by providing excellent service.

The most important quality for a Customer Service Rep is having a positive attitude. Being friendly and approachable helps create a welcoming environment for customers, which is essential in the fast-paced setting of Domino's Pizza.

When discussing teamwork, think about a specific instance where collaboration was key to achieving a goal. Explain your role in supporting team members, how you communicated, and what you learned from the experience. Highlight the importance of teamwork in the customer service environment.

During a busy shift, prioritization is key. Start by greeting customers promptly and taking their orders, then move on to fulfilling those orders quickly and efficiently. Keeping a clean workspace is also important, so ensure there’s time allocated for cleaning while you serve customers.

Your motivation can stem from a passion for the food industry, a desire to work in a fun environment, or wanting to support a leading brand like Domino's. Discuss how this role aligns with your career goals and your interest in providing great customer service.

When faced with stress, it’s important to stay focused and organized. Talk about techniques you use to manage stress, like taking deep breaths, staying positive, or prioritizing tasks. Emphasize how these strategies help you remain effective and maintain service quality under pressure.

Research Domino's Pizza and be ready to discuss its commitment to customer satisfaction and quality service. Highlight initiatives they have for speed and efficiency, and how a friendly, dedicated team contributes to a positive experience for customers, which aligns with your values.

To sell a new menu item, engage the customer with enthusiasm. Describe the item’s unique attributes and flavors while ensuring it fits their needs. Using personal recommendations based on genuine taste can make a significant impact on their decision to try something new.

To ensure order accuracy, practice active listening and repeat the order back to the customer for confirmation. Take notes if needed and double-check the order before preparing it. Detail your commitment to quality to ensure customers receive exactly what they want.

Above and beyond service could include offering to customize dishes to a customer's preference, remembering regular customers and their choices, or following up with them if there's a concern. It's about creating memorable experiences that exceed expectations and bring customers back.