Luxury Travel Advisor

A Luxury Travel Advisor at Marchay is responsible for managing high-end trips from inception to execution, ensuring tailored experiences for discerning clients. This includes researching and booking luxury hotels, coordinating with travel suppliers, and providing personalized travel advice. By building strong relationships and maintaining organized records, the advisor guarantees every client enjoys top-tier service.

To be a Luxury Travel Advisor at Marchay, you should have at least 2 years of experience in luxury travel planning, either independently or within a company. A keen sense of organization, deep knowledge of luxury travel, and familiarity with CRM systems are crucial. Skills in tools like Sabre GDS and Salesforce will be beneficial but not mandatory.

The responsibilities of a Luxury Travel Advisor at Marchay include end-to-end trip planning, client relationship management, staying updated on travel trends and destinations, coordinating with suppliers, and collaborating within the team to enhance service offerings. Advisors also ensure flawless logistics and provide tailored travel intelligence to meet client needs.

Yes, the Luxury Travel Advisor role at Marchay is remote; however, candidates must be based in North America and available to work during Eastern Time Zone hours. This flexibility allows you to manage luxury trips from anywhere while providing exceptional service to our clients.

Marchay offers competitive compensation, fully-covered medical, dental, and vision insurance, as well as a 401K plan to help secure your financial future. Additionally, you’ll have opportunities for career growth within an elite team working to shape the future of luxury travel, which includes having a real voice in the company's direction.

Managing multiple luxury trips requires exceptional organizational skills. I prioritize tasks, utilize CRM tools effectively to track progress, and maintain clear communication with clients and suppliers. By keeping detailed records and using time management techniques, I ensure each trip receives the attention it deserves.

Building relationships with clients involves personalized communication, actively listening to their preferences, and anticipating their needs. I like to follow up regularly and share travel trends or insights that could enhance their experience, all while making sure they feel valued and understood.

Certainly! I once had a client who wanted a multi-city trip across Europe with unique experiences in each city. It required meticulous planning and negotiation with several suppliers. I tackled this by breaking down each leg of the journey, ensuring all logistics aligned, and communicating frequently with the client, which ultimately led to a successful and memorable trip.

I stay informed by subscribing to luxury travel publications, attending industry events, and participating in webinars. Networking with other professionals also provides insights into emerging destinations and experiences. This continuous learning helps me offer the best-tailored recommendations to my clients.

I believe in proactive communication. If an issue arises, I inform the client promptly and propose solutions, ensuring they are always in the loop. My goal is to resolve issues quickly and effectively, minimizing disruption to their overall experience.

In my previous roles, I've utilized various CRM systems to track client interactions, manage bookings, and organize travel data. Being tech-savvy allows me to quickly input and retrieve information, which is crucial for maintaining high service standards and operational excellence.

I follow a checklist system for each trip, confirming all reservations and details well in advance. This systematic approach includes double-checking flights, accommodations, and activities, while also keeping communication lines open with suppliers, so any last-minute changes can be managed proactively.

The most rewarding aspect is creating unforgettable experiences for my clients. Knowing that I played a part in making their dreams come true—whether it’s a honeymoon in Bora Bora or a family reunion in Tuscany—drives my passion for this role.

Collaboration is key in our role. I foster a team-oriented approach by sharing insights and resources, brainstorming ideas for itineraries, and supporting each other’s strengths. We aim to deliver a seamless experience, so open communication and mutual respect are essential.

Marchay stands out through its membership-based service that curates and personalizes travel experiences. With a focus on high-touch solutions and dedicated service from expert advisors, we offer unique benefits and access to exclusive luxury accommodations, making every journey extraordinary.