Customer Service Rep(08364) - 16135 sierra lakes pkwy - job 1 of 2

As a Customer Service Rep at 16135 Sierra Lakes Pkwy, you will handle various crucial tasks, such as operating equipment, stocking ingredients, preparing products, and processing phone orders. You will also take inventory, complete paperwork, and ensure cleanliness in the facility. This hands-on role requires strong communication and math skills to enhance customer experience effectively.

To be considered for the Customer Service Rep position at 16135 Sierra Lakes Pkwy in Fontana, CA, you should possess good communication skills, both verbal and written. Additionally, proficiency in basic math for accurate transactions is essential. Being able to work as part of a team and having a positive attitude toward customer service will give you a competitive edge.

Yes, training is provided on the job for the Customer Service Rep role at 16135 Sierra Lakes Pkwy. New employees will receive comprehensive orientation and hands-on training to ensure they are equipped with the necessary skills and knowledge to succeed in their position.

A Customer Service Rep at 16135 Sierra Lakes Pkwy needs to have excellent communication skills to comprehend and relay instructions accurately. You must be able to effectively converse with both customers and team members to ensure seamless processing of orders over the phone and in person.

The working conditions for a Customer Service Rep at 16135 Sierra Lakes Pkwy in Fontana, CA, involve a mixed environment of fast-paced customer interactions and hands-on equipment operation. You will be expected to maintain a clean workspace and may work both independently and as part of a team to provide outstanding service.

When answering this question, highlight specific experiences where you've successfully interacted with customers, resolved issues, or managed inquiries. Share examples that showcase your ability to handle difficult situations or provide excellent service.

Provide a structured approach showing that you listen to their concerns, empathize, and try to find a satisfactory resolution. Share past examples where you turned a negative situation into a positive outcome, emphasizing your patience and communication skills.

Demonstrate your understanding of accuracy by detailing your method for repeating orders back to customers, entering information into a system correctly, and ensuring you've confirmed all details before completing the transaction.

Discuss specific skills like excellent communication, problem-solving, multi-tasking, and your ability to stay organized under pressure. Align your skills with the responsibilities of the Customer Service Rep position to show a strong fit.

Share techniques for prioritizing tasks, such as focusing on the most urgent orders first, utilizing checklists, or communicating with team members for support. Highlight your ability to stay calm and organized amidst a fast-paced environment.

Use the STAR method (Situation, Task, Action, Result) to frame your story. Explain the situation, what the customer needed, what action you took to exceed their expectation, and the positive outcome that followed.

Discuss your familiarity with software or systems frequently used in retail or food service settings. If you've used specific programs, mention those, and express your ability to learn new systems quickly based on your past experiences.

Convey your willingness to learn from feedback. Provide examples of how you've received criticism in the past, applied it to improve your performance, and your positive attitude towards personal growth and development.

Demonstrate your knowledge about the company and its values. Share what attracted you to the Customer Service Rep position and how your goals align with the company culture and mission.

Be honest about your availability while showing flexibility if possible. Explain how your schedule aligns with the needs of the Customer Service Rep position at 16135 Sierra Lakes Pkwy, emphasizing your commitment to the job.