Customer Service Rep(08587) - 1630 E. Hatch Road, Suite E - job 2 of 2

As a Customer Service Rep at Domino's in Modesto, your responsibilities will include taking customer orders and actively upselling our menu items. You will assist customers with their concerns, making sure they feel valued and served promptly within 10 seconds. Additionally, you’ll handle cash transactions, maintain cleanliness in the customer area, and uphold our high standards for food quality and safety.

For the Customer Service Rep position at Domino's, candidates should have strong communication skills and a knack for customer service. While prior experience in food service is a plus, it is not mandatory. A positive attitude, reliability, and the ability to work in a fast-paced environment are essential qualities we look for in potential team members.

The work environment for a Customer Service Rep at Domino's in Modesto is vibrant and team-oriented. You will work in a lively setting that focuses on both customer satisfaction and quality food service. The culture encourages collaboration, and you will have the opportunity to develop your skills in customer interaction and food preparation while enjoying flexible hours.

As a Customer Service Rep at Domino's, you will learn valuable skills such as effective communication, customer service techniques, cash handling, and food safety practices. You will also gain hands-on experience in food preparation and hygiene standards, enhancing your overall knowledge in a fun and engaging environment.

Absolutely! At Domino's in Modesto, we believe in promoting from within. As a Customer Service Rep, you will have the chance to advance into various roles, such as Shift Leader or Store Manager, based on your performance and dedication. This position can serve as a great starting point for a rewarding career in the food industry.

In an interview, express that you would listen actively to the customer's concerns, remain calm, and offer a solution that addresses their needs. Highlight your ability to empathize with customers and resolve issues quickly to enhance their experience.

The interviewer is looking for an understanding of important qualities. Share that successful Customer Service Reps should have great communication skills, a friendly demeanor, the ability to multitask, and a commitment to customer satisfaction.

You should explain any relevant cash handling experience, emphasizing your accuracy and accountability. If you haven't directly handled cash before, discuss similar experiences that demonstrate your reliability and trustworthiness.

In answering this question, mention specific practices such as washing hands regularly, wearing gloves when handling food, and keeping the work area clean. Show that you understand the importance of food safety in maintaining customer trust.

Express that you would remain organized and focused. Mention using a system to prioritize orders based on time and complexity, always aiming to meet customer expectations for speed without compromising on quality.

Share your passion for helping others and creating positive customer experiences. Emphasize how you enjoy the team dynamics and the satisfaction of making someone’s day better with friendly service.

Use the STAR method (Situation, Task, Action, Result) here. Describe a relevant scenario where you took extra steps to ensure a customer’s satisfaction and the positive outcome that followed.

Indicate that you would remain professional, listen to their concerns, and try to find a reasonable compromise that still aligns with company policies, showcasing your problem-solving skills effectively.

Showcase your knowledge of Domino's menu offerings by discussing popular items and any specialties. This demonstrates your enthusiasm for the brand and eagerness to be part of the team.

Articulate your admiration for the brand, the community, and the values it holds. Mention how you align with the company’s commitment to quality and customer satisfaction, creating a connection to the position and the team.