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Domino's Customer Service Rep (05752) - job 2 of 2

Company Description

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Domino’s began humbly in 1960, with a history of starting small but dreaming big, which remains at the core of our brand. Hard work, ambition, and a passion for pizza have always fed the power of what’s possible at Domino’s. We are a company built on innovative solutions and a belief that we are never done getting better, we embrace change and the potential it unlocks for everyone. We are focused on developing an inclusive culture, with dignity and respect for all, where team members can grow, thrive, and bring their best selves to work every day. The diversity of our workforce is what helps to make us an enduring brand, where we can grow and thrive together.

Extra cash? New skills? More opportunity? Find what you're after at Domino's - where you'll have fun while making and delivering great food. One of the greatest things about working in a Domino’s is that it can fit your goals for work and life. Flexible schedules, extra cash and convenient locations. That’s all available. But there’s even more for the taking. Many of our corporate and franchise store team members have made the leap from entry-level to business owners. Others have pursued leadership opportunities throughout the brand. For those with their sights set on becoming managers, a store role can offer the chance to hone their skills in customer service, inventory management and people development. Find your full potential with Domino's!

Job Description

You got game? You got spring in your step? You want the best job in the world? And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.

We are searching for qualified customer service reps with personality, hustle and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! Our mission is to recognize, appreciate, value and utilize talents and contributions of all individuals. To create an empathetic environment where all team are valued for their differences, and encouraged to reach their highest potential. If this sounds like a culture you want to be apart of, what are you waiting for? Apply!

Duties & Responsibilities:
As a Domino's Crew Member, you are often the first person to welcome and interface with Domino’s customers. As such, enthusiastic customer communication, positive personality, and punctuality are essential to success in this role. Additionally, the ability to maintain professional appearance in accordance with Domino’s and Team Fox image standards is required – you are the face of the brand! Additional duties and responsibilities include, but are not limited to the following:
 

  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, coordinate with coworkers and customers, analyze and compile data, and make sound ethical judgments in a timely manner.
  • Enthusiastic customer greeting and positive personality – taking orders with a smile!
  • Operate, clean, and maintain all store facility and equipment.
  • Willingness to take inventory, stock ingredients from delivery area to storage, work area, walk-in or reach-in cooler, and complete associated paperwork.
  • Prepare product to Domino’s specifications and guidelines.
  • Receive and process telephone orders expeditiously to ensure customer satisfaction and timely pizza delivery.
  • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
    Must be able to make correct monetary change.
  • Comfortability utilizing a computer keyboard, touch screen, and foot-paddle.

Qualifications

Physical Requirements:
Daily tasks are performed from a standing position, as such you will be on your feet for majority of your shift. This role includes, but is not limited to, the following activities:

  • Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4”.
  • Bulk product deliveries are made two to three time per week, and require unloading by team members. Product ingredients and supplies may weigh up to 50 pounds and requires lifting and/or stacking.
  • You may be required to occasionally crouch, squat, stoop, bend, or utilize stairs while performing job tasks.
  • Hand-eye coordination required for the use of shaping pizza dough, maneuvering pizza peel and cutter, and folding of cardboard pizza boxes.

Additional Requirements:
You must be at least 16 years of age
Must pass a Criminal Background Check

Additional Information

All your information will be kept confidential according to EEO guidelines.

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CEO of Domino's
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Average salary estimate

$27500 / YEARLY (est.)
min
max
$25000K
$30000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Domino's Customer Service Rep (05752), Domino's

Are you ready to be a part of the action at Domino's as a Customer Service Representative (05752)? Located in the vibrant town of Gainesville, GA, Domino’s is not just a pizza place; it’s a community of dedicated individuals who make great food happen! Our culture thrives on innovation, hard work, and, of course, a passion for delicious pizza. As a Customer Service Rep, you'll be on the front lines, welcoming customers with a smile and ensuring their orders are processed smoothly. Don’t worry if you’re looking for flexible hours; we understand life can be busy, which is why we offer schedules that fit perfectly with your school or personal commitments. With regard to responsibilities, you’ll take orders, handle incoming calls swiftly, maintain equipment, and keep our store clean and inviting. Plus, your positive attitude and ability to connect with customers will play a big role in creating the unique Domino’s experience. What’s more, there are fantastic opportunities for growth. Many of our team members have transitioned into management roles or even opened their own franchises! If you’re excited about working in a supportive environment where your contributions matter, and you want to grow your skills while enjoying a fantastic team culture, apply to join us at Domino's today and explore what your future can look like!

Frequently Asked Questions (FAQs) for Domino's Customer Service Rep (05752) Role at Domino's
What are the main responsibilities of a Domino's Customer Service Rep?

As a Domino's Customer Service Rep (05752), you will be the friendly face of our store, responsible for taking orders, interacting with customers, and ensuring a high level of satisfaction. You'll also handle phone orders, maintain store cleanliness, and assist with inventory. A positive demeanor and great multitasking skills are essential for success in this role!

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What qualifications do I need to become a Customer Service Rep at Domino's?

To become a Customer Service Rep at Domino's, you need to be at least 16 years old and pass a criminal background check. A friendly attitude, excellent communication skills, and a willingness to work as part of a team are crucial for this position. Additionally, candidates should be comfortable using a computer and handling cash transactions.

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Are there advancement opportunities for Customer Service Reps at Domino's?

Absolutely! At Domino's, we prioritize the growth of our team members. Many individuals who start as Customer Service Reps have successfully transitioned to management positions or even pursued ownership of their own franchises. If you're motivated and eager to learn, there are plenty of opportunities to advance your career.

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What does a typical day look like for a Customer Service Rep at Domino's?

A typical day for a Customer Service Rep at Domino's involves greeting customers with enthusiasm, taking and processing orders, managing phone calls efficiently, and ensuring the store remains clean and organized. You’ll also work closely with teammates to maintain high quality and service standards throughout your shift.

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How does Domino's support a positive work culture for Customer Service Reps?

At Domino's, we believe in creating an inclusive and supportive work environment for all team members. We encourage growth, respect diversity, and recognize contributions to foster a culture where everyone feels valued and motivated to reach their potential while having fun at work!

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Common Interview Questions for Domino's Customer Service Rep (05752)
How would you handle a difficult customer at Domino's?

To effectively handle a difficult customer, remain calm and patient. First, listen to their concerns without interruption, showing empathy. Then, assure them that you will do your best to resolve the issue quickly. Demonstrating excellent interpersonal skills while maintaining a positive demeanor is crucial in this role.

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What does excellent customer service mean to you as a Customer Service Rep at Domino's?

Excellent customer service means going above and beyond to ensure that every customer feels valued and heard. It involves being friendly, attentive, and responsive. As a Customer Service Rep at Domino's, making sure each customer leaves with a smile is a top priority, and this means creating a welcoming environment and addressing their needs promptly.

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Can you give an example of a time you had to multitask in a stressful situation?

In a busy environment like Domino's, multitasking is essential. For example, during peak hours, I once had to take multiple phone orders while also managing incoming customers. I kept a checklist to ensure all orders were accurately processed, maintained a positive interaction with customers, and communicated with my team to ensure all tasks were covered efficiently.

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Why do you want to work at Domino's as a Customer Service Rep?

I am excited about working at Domino's because of the energetic team environment and the opportunity to grow within the company. I resonate with Domino's values of hard work and innovation, and I am keen on providing exceptional service while learning valuable skills that will help me in my career.

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What do you think is the most important quality for a Customer Service Rep at Domino's?

The most important quality for a Customer Service Rep at Domino's is a positive attitude. Being friendly and approachable helps create a welcoming atmosphere for customers. Additionally, having strong communication skills and the ability to work effectively under pressure are crucial in maintaining high service standards.

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How would you prioritize tasks during a busy shift at Domino's?

In a busy shift, I would prioritize tasks based on urgency and impact on customer satisfaction. For example, I would focus on taking orders and managing inventory first, ensuring that customer interactions are smooth while also supporting my coworkers to keep the workflow efficient.

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Describe your experience with handling cash transactions.

I have experience handling cash transactions accurately and efficiently. I always double-check my cash drawer at the beginning and end of each shift to ensure all funds are accounted for. I also understand the importance of making correct change and keeping a friendly demeanor while processing transactions.

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What steps would you take to ensure quality control while preparing pizzas?

To ensure quality control while preparing pizzas, I would carefully follow Domino's specifications for each order, double-check that ingredients are fresh, and adhere to food safety guidelines. Quality is key in creating a great pizza experience for our customers!

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How do you handle feedback or criticism in a team environment?

I view feedback or criticism as a valuable opportunity for growth. In a team environment like Domino's, I would listen openly to the feedback given, take notes, and apply it to improve my performance. It’s important to foster a culture of continuous improvement to benefit both myself and the team.

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What do you think would be the biggest challenge in this role as a Customer Service Rep?

The biggest challenge in this role may be managing rush hour traffic and incoming orders simultaneously. However, I believe that with proper time management, organization, and effective communication with team members, this challenge can be managed well to ensure customer satisfaction.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Part-time, on-site
DATE POSTED
March 19, 2025

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