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Domino's General Manager (04100)

Company Description

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Domino’s began humbly in 1960, with a history of starting small but dreaming big, which remains at the core of our brand. Hard work, ambition, and a passion for pizza have always fed the power of what’s possible at Domino’s. We are a company built on innovative solutions and a belief that we are never done getting better, we embrace change and the potential it unlocks for everyone. We are focused on developing an inclusive culture, with dignity and respect for all, where team members can grow, thrive, and bring their best selves to work every day. The diversity of our workforce is what helps to make us an enduring brand, where we can grow and thrive together.

Extra cash? New skills? More opportunity? Find what you're after at Domino's - where you'll have fun while making and delivering great food. One of the greatest things about working in a Domino’s is that it can fit your goals for work and life. Flexible schedules, extra cash and convenient locations. That’s all available. But there’s even more for the taking. Many of our corporate and franchise store team members have made the leap from entry-level to business owners. Others have pursued leadership opportunities throughout the brand. For those with their sights set on becoming managers, a store role can offer the chance to hone their skills in customer service, inventory management and people development. Find your full potential with Domino's!

Job Description

You’re the boss, the big cheese, top dog. You’re a natural born leader, so maybe it's time you moved up. You want to be the head honcho? Well now's your chance - Domino's Pizza is hiring bosses - more specifically operating partners. It's a tough job, one that needs a natural like you. Of course, you'll need skills – sound judgment, business acumen, empathy, people management insight and the ability to multitask.
  You'll be working for a company that's at the forefront of the Quick Service Restaurant industry, with a benefits package to match! As an Operating Partner you will have the opportunity to run a $1-2 million business, with the safety net of a 43-store franchise. This is work experience you're going to use for a long time to come, ideally growing within the operation to ultimately guide and develop future Operating Partners, or perhaps franchise on your own. If that's not for you, consider this an ideal opportunity to learn the ins and outs of the Quick Service Restaurant industry, navigating labor costs, food costs, waste management, people management, and mastering the service industry. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, big shot, show us what you've got.
  We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! Our mission is to recognize, appreciate, value and utilize talents and contributions of all individuals. To create an empathetic environment where all team members are valued for their differences and encouraged to reach their highest potential. If this sounds like a culture you want to be a part of and lead, what are you waiting for? Apply!
  Duties & Responsibilities: Being in charge comes with great responsibility. You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and customer relations. You are the leader – so set the example! You must follow ALL policies and procedures 100% of the time and expect the same from your crew. Additionally, you have the opportunity to lead a team toward a common, outstanding goal: sell more pizzas, have more fun, and make more dough! In doing so, you will be responsible for staffing, paperwork submission, food management, scheduling, maintaining image standards, store cleanliness, marketing, and profitability. Additional requirements and responsibilities include, but are not limited to the following:

  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, coordinate with coworkers and customers, analyze and compile data, make sound, ethical judgments and decisions in a timely manner.
  • Enthusiastic customer greeting and positive personality – taking orders and fielding customer concerns with a smile!
  •  Operate, clean, and maintain all store facility and equipment.
  •  Prepare product to Domino’s specifications and guidelines.
  • Willingness to take inventory, stock ingredients from delivery area to storage, work area, walk-in or reach-in cooler, and complete associated paperwork.
  • Receive and process telephone orders expeditiously to ensure customer satisfaction and timely pizza delivery.
  • Must possess navigational skills to read a map, locate addresses within designated delivery area and must be able to navigate diverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.
  • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
  • Must be able to make correct monetary change.
  • Comfortability utilizing a computer keyboard, touch screen, and foot-paddle.

Benefits:

  • Opportunity to hone leadership and managerial skills for future business use
  • Learn the ins and outs of the Quick Service Restaurant industry - including managing food cost, labor cost, wage considerations, interviewing, people management, and the opportunity to manage a $1 million business
  • Competitive salary structure (base + monthly bonus)
  • Flexible & convenient schedule
  • Advanced leadership development opportunities
  • Health, Dental & Vision benefits
  • Team Fox company engagement outings including company parties, and team development activities.
  • Community involvement and local networking opportunities
  • Professional development & travel incentives
  • Opportunity to compete for national and global Domino's rewards

Qualifications

Physical Requirements: Daily tasks are performed from a standing position, as such you will be on your feet for majority of your shift. This role includes, but is not limited to, the following activities:

  • Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4”.
  • Bulk product deliveries are made two to three time per week and require unloading by team members. Product ingredients and supplies may weigh up to 50 pounds and requires lifting and/or stacking.
  •  You may be required to occasionally crouch, squat, stoop, bend, or utilize stairs while performing job tasks.
  • Hand-eye coordination required for the use of shaping pizza dough, maneuvering pizza peel and cutter, and folding of cardboard pizza boxes.

Additional Requirements:

  •  Must be 18 years of age and have a valid driver's license
  •  Must have access to an insured vehicle which can be used for delivery
  • Must pass a Criminal Background Check
  •  Must pass Motor Vehicle Record Check, meeting company-specific standards

Additional Information

All your information will be kept confidential according to EEO guidelines.

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CEO of Domino's
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Average salary estimate

$60000 / YEARLY (est.)
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$50000K
$70000K

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What You Should Know About Domino's General Manager (04100), Domino's

Are you ready to take charge and lead a team in the buzzing world of pizza delivery? Domino's Pizza in Athens, Georgia, is looking for a hands-on General Manager who can bring their passion for pizza and exceptional leadership skills to our thriving store. As a General Manager, you will wear many hats - from managing a business worth over $1 million to training and guiding your team. Your mission will be to create an outstanding customer experience while ensuring that operations run smoothly. If you're someone who thrives in fast-paced environments and enjoys multitasking, this role is definitely for you! You’ll be responsible for everything that happens during your shift, including overseeing inventory management, controlling costs, and keeping your crew motivated and engaged. At Domino's, we believe in growth, both for our business and our employees. With flexible schedules and opportunities to advance, like becoming an Operating Partner or even a franchise owner, your career path is wide open. Plus, you’ll be part of a company that values diversity and promotes an inclusive workplace—where your contributions matter. We are excited to foster a culture that embraces change, innovation, and support for everyone involved. So, if you're ready to take the challenge, show us what you're made of, and help us continue to be the best pizza delivery company in the world, apply now and become a part of the Domino’s family!

Frequently Asked Questions (FAQs) for Domino's General Manager (04100) Role at Domino's
What are the responsibilities of a General Manager at Domino's?

As a General Manager at Domino's Pizza, you'll be the driving force behind the store's success. Your core responsibilities will include overseeing the daily operations, managing staff, controlling inventory, and ensuring exceptional customer service. You'll also handle budgeting and forecasting, monitor profit margins, and implement marketing strategies to boost sales.

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What qualifications do I need to become a General Manager at Domino's?

To become a General Manager at Domino's, you should be at least 18 years old and have a valid driver's license. Proven experience in a management role, preferably within the food service or retail industry, is also essential. Strong communication and leadership skills, as well as the ability to multitask in a fast-paced environment, will set you apart.

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How does Domino's support career growth for General Managers?

Domino's believes in nurturing talent and providing career advancement opportunities. As a General Manager, you can grow within the company by honing your skills in operations management, training new team members, or even advancing to become an Operating Partner or franchise owner. There are numerous pathways tailored for your professional development.

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What kind of benefits can I expect as a General Manager at Domino's?

When you join Domino's Pizza as a General Manager, you'll receive a competitive salary structure along with a monthly bonus. You'll also enjoy flexible schedules, health, dental, and vision benefits, professional development opportunities, and community engagement activities. It's a well-rounded package designed to support your work-life balance.

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What is the team culture like at Domino's for General Managers?

At Domino's Pizza, team culture is built on inclusion, respect, and collaboration. As a General Manager, you'll foster a positive work environment where team members feel valued and motivated to contribute their best. With an emphasis on teamwork and individual growth, you'll be in a culture that recognizes and appreciates diverse talents.

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Common Interview Questions for Domino's General Manager (04100)
Can you describe your leadership style as a General Manager?

As a General Manager at Domino's, my leadership style centers around empowerment and collaboration. I believe in fostering a supportive environment where team members feel valued and encouraged to share their ideas. I ensure that my team has the resources they need to succeed while also setting clear expectations and goals for performance.

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How do you handle customer complaints as a General Manager?

Handling customer complaints is a vital part of being a successful General Manager at Domino's. I believe in listening actively to the customer, empathizing with their concerns, and resolving the issue swiftly. I also follow up to ensure satisfaction and learn from each experience to improve operations in the future.

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What strategies do you use for inventory management?

In my role as a General Manager, I use a combination of forecasts, historical sales data, and current trends to manage inventory effectively. Regular audits and maintaining good communication with suppliers also help ensure that we have the right amount of stock without overstocking, which is crucial for controlling food costs.

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Can you provide an example of how you've trained a team member in the past?

Absolutely! I once trained a new delivery driver by first sharing the importance of customer service and safety. I led them through hands-on practice, including using the GPS and our point-of-sale system. I encouraged questions, and over time, I gave them more responsibilities, empowering them to excel in their role within the team.

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How do you motivate your team during busy shifts?

To keep morale high during busy shifts as a General Manager, I focus on maintaining a positive atmosphere. I recognize individual efforts and celebrate small wins, like hitting sales goals. I also ensure that schedules are balanced so that team members have regular breaks, creating a rhythm that keeps everyone energized and engaged.

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What key metrics do you monitor to assess store performance?

I closely monitor several key metrics including sales growth, labor costs, food waste, and customer satisfaction scores. These metrics help me gauge overall store performance and identify areas for improvement. Regular reporting allows me to stay ahead and make necessary adjustments to stay on track.

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How do you ensure that your team adheres to health and safety standards?

Adherence to health and safety standards is a top priority at Domino's. I conduct regular training sessions to ensure everyone is aware of the necessary protocols, perform routine inspections, and lead by example. Keeping the lines of communication open for any issues related to safety helps ensure compliance across the board.

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What would you do if a team member wasn't meeting performance expectations?

If a team member isn't meeting performance expectations, I would first have a one-on-one discussion to understand any underlying issues. I believe in providing constructive feedback and creating a plan together for improvement. Supportive coaching can often transform performance and empower team members to meet their potential.

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How do you balance working with your team and managing your administrative tasks?

Balancing team interaction with administrative duties is key to effective management. I prioritize delegating tasks to trusted team members, allowing me to focus on managing the overall operations while being available to support my crew. Scheduling times for administrative work around peak hours helps maintain optimal productivity.

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Why do you want to work as a General Manager at Domino's?

I am excited about the opportunity to work as a General Manager at Domino's because of the company's strong commitment to growth, innovation, and community. I admire the dedication to fostering a positive workplace culture and the potential for career development. I am deeply passionate about delivering top-notch service while leading a motivated team.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
April 3, 2025

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