General Manager In Training(02568) - 3220 S. East Street

As a General Manager In Training at RPM Pizza, you'll oversee all operations within the store, focusing on team leadership, exceptional customer service, and maintaining high product standards. Your role involves coaching team members, ensuring they adhere to safety policies, managing inventory and cash handling, and executing local marketing strategies.

To qualify for the General Manager In Training position at RPM Pizza, candidates must be current Assistant Managers or have prior General Manager experience approved by a District Manager. A completed GMITO Class or equivalent training is required, along with strong leadership skills and the ability to pass background and drug tests.

The work environment at RPM Pizza for a General Manager In Training is dynamic and fast-paced. You'll work closely with team members in a supportive and upbeat atmosphere, focusing on collaboration while upholding safety standards and engaging with the local community.

RPM Pizza is committed to supporting your career growth. As a General Manager In Training, you’ll have numerous opportunities to develop your leadership skills through on-the-job training and continued education. The company encourages community involvement and personal development through various programs.

General Managers In Training at RPM Pizza can enjoy a comprehensive benefits package that includes medical, dental, vision, and life insurance if enrolled in the company medical plan. Additionally, there are opportunities for bonuses, competitive salary, and a 401K program.

Addressing lapses in customer service requires a proactive approach. Begin by gathering your team to discuss the importance of customer satisfaction and outlining specific areas for improvement. Use coaching techniques to empower team members, encourage open communication, and set clear expectations moving forward.

In your response, focus on specific examples of how you’ve successfully trained team members in previous roles. Highlight methods you employed, such as on-the-job training, mentorship, or using training materials, and the positive outcomes achieved through your leadership.

Maintaining high product quality starts with training your team on best practices, conducting regular quality checks, and ensuring everyone adheres to established standards. Discuss how you can implement feedback mechanisms to continuously improve the quality of products served at RPM Pizza.

To ensure compliance with safety and health standards, regularly conduct team training sessions focused on the importance of these protocols. Emphasize your commitment as a leader to model these behaviors and conduct routine checks to identify and mitigate any risks.

Share a relevant example where you effectively managed inventory to reduce waste and maximize profits. Discuss your methods for tracking stock levels, conducting audits, and how you proactively addressed shortages or overstock situations.

Local marketing strategies can include partnering with community events, utilizing social media platforms to attract local customers, and engaging with nearby businesses for cross-promotions. Share your creative ideas that connect RPM Pizza with the local community and enhance brand visibility.

When dealing with a disgruntled customer, it's important to stay calm and listen actively to their concerns. Acknowledge their frustration, apologize for any inconvenience caused, and offer a solution that aligns with RPM Pizza's policies while ensuring the customer feels valued and respected.

Use KPIs such as customer satisfaction scores, sales performance, and individual contribution to team goals. Explain how you regularly review these metrics with your team to foster a culture of continuous improvement and motivation.

A great General Manager possesses strong leadership skills, the ability to inspire and motivate a team, and a keen understanding of operational excellence. They must be approachable, willing to listen, and committed to upholding company standards while driving results.

Effective time management is crucial during busy hours. Discuss how you implement prioritization strategies, delegate tasks to team members based on their strengths, and maintain clear communication to ensure efficiency without compromising customer service.