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General Manager(03025) - 220 Park St.

Job Description

You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically general managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask.

You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!

JOB REQUIREMENTS AND DUTIES

You are responsible for everything that happens in your store. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.

In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance & punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From assistant manager to general manager, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

General Job Duties For All Store Team Members

· Operate all equipment.

· Stock ingredients from delivery area to storage, work area, walk-in cooler.

· Prepare product.

· Receive and process telephone orders.

· Take inventory and complete associated paperwork.

· Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

· Ability to comprehend and give correct written instructions.

· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).

· Must be able to make correct monetary change.

· Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.

· Ability to enter orders using a computer keyboard or touch screen.

· Navigational skills to read a map, locate addresses within designated delivery area.

· Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

Work Conditions

EXPOSURE TO

· Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.

· In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.

· Sudden changes in temperature in work area and while outside.

· Fumes from food odors.

· Exposure to cornmeal dust.

· Cramped quarters including walk-in cooler.

· Hot surfaces/tools from oven up to 500 degrees or higher.

· Sharp edges and moving mechanical parts.

· Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

SENSING

· Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.

· Depth perception.

· Ability to differentiate between hot and cold surfaces.

· Far vision and night vision for driving.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.

Additional Information

PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Walking

For short distances for short durations

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

Pushing

To move trays which are placed on dollies.

A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

During delivery of product, navigation of five or more flights of stairs may be required.Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.

Toe room is present, but workers are unable to flex their knees while standing at this station.

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward.

Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Driving

Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Driving Specific Job Duties

Deliver product by car and then to door of customer.

Deliver flyers and door hangers.

Requires

Valid driver's license with safe driving record meeting company standards.

Access to insured vehicle which can be used for delivery.

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Average salary estimate

$45000 / YEARLY (est.)
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$40000K
$50000K

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What You Should Know About General Manager(03025) - 220 Park St., Domino's

At Domino's Pizza, we're excited to announce an incredible opportunity for a General Manager at our Rockland, Maine location. If you’ve always had a knack for leadership and enjoy motivating a diverse team, this job was crafted with you in mind! As the General Manager, you'll be the heart of the store, responsible for everything from inventory and cash control to providing exceptional customer service. Your day will be filled with dynamic challenges that require excellent judgment, multitasking capabilities, and a commitment to upholding our company standards. We believe work can be fun and rewarding, and that's exactly what you can expect here! You'll be setting the pace, leading your crew, and ensuring every customer walks away with a smile and a delicious pizza. This isn’t just a job; it’s a pathway to career advancement that many have transformed into fulfilling journeys, some even going from delivery drivers to franchise owners! Your leadership will directly contribute to our goal of being the best pizza delivery company out there. We appreciate diversity, empowering everyone to reach their highest potential. So, if you're ready to step into a role where you can truly make an impact, apply now to take your career to the next level with Domino's Pizza!

Frequently Asked Questions (FAQs) for General Manager(03025) - 220 Park St. Role at Domino's
What are the key responsibilities of a General Manager at Domino's Pizza?

As a General Manager at Domino's Pizza, your responsibilities will encompass overseeing all operations in the store. This includes cost control, cash management, staffing, and ensuring excellence in customer service. You'll set the groundwork for your team, ensuring compliance with company policies and procedures while fostering a supportive environment for both staff and customers.

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What qualifications are needed to apply for the General Manager position at Domino's Pizza?

To apply for the General Manager position at Domino's Pizza, candidates should possess strong leadership skills, excellent communication abilities, and experience in managing teams. A work history that showcases multitasking skills and a deep understanding of customer service is essential. Proficiency in basic mathematics and the ability to adhere to company policies completely rounds out the qualifications needed for success in this role.

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What opportunities for advancement exist for a General Manager at Domino's Pizza?

At Domino's Pizza, a career as a General Manager opens up multiple avenues for advancement. Many of our successful franchise owners started as delivery drivers or assistant managers. With your dedication and leadership, you can grow into higher roles within the company, including corporate management positions or ownership opportunities in the franchise.

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What skills are essential for a General Manager at Domino's Pizza?

Essential skills for a General Manager position at Domino's Pizza include strong organizational abilities to manage inventories and schedules, excellent communication skills for interacting with customers and team members, and the capacity to multitask effectively. Moreover, financial acumen for cost control and familiarity with equipment operations are crucial for ensuring smooth store operations.

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How does Domino's Pizza support the career growth of its General Managers?

Domino's Pizza is committed to the professional growth of its General Managers through extensive training programs and on-the-job learning experiences. We foster a culture that values diversity and continuously recognizes individual contributions, providing opportunities for promotions and skill enhancement that help our team members reach their highest potential.

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Common Interview Questions for General Manager(03025) - 220 Park St.
How do you handle conflicts between staff members?

To handle conflicts between staff members, I would first facilitate a calm, open discussion between the involved parties to understand their perspectives. Then, I’d guide them toward a resolution that aligns with company policies while ensuring all voices are heard. Effective communication and mediation can transform conflicts into opportunities for team strengthening.

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What techniques do you use to maintain a motivated team?

Maintaining team motivation starts with recognition and encouragement. I believe in celebrating small victories and fostering an encouraging environment. I would regularly check in with team members, set achievable goals, and ensure they are engaged in their work to drive enthusiasm and productivity in the store.

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How would you manage inventory control?

Managing inventory control effectively involves regular assessments and forecasting demand. I would implement structured processes for tracking inventory levels, utilize technology to streamline inventory management, and ensure team members understand the importance of accurate counts to prevent waste and support efficient operations.

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Can you describe a time when you had to improve customer service?

I once oversaw a store where customer feedback indicated slow service. In response, I initiated a training session for the team to enhance efficiency and communication. We implemented a new order management system which led to significant improvements in service times and an increase in positive customer reviews.

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How do you ensure adherence to company policies?

I ensure adherence to company policies by fostering a culture of accountability. This includes conducting regular training sessions, leading by example in following protocols, and establishing clear expectations. Regular audits and open feedback channels also help maintain compliance across all levels of the team.

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What is your approach to customer complaints?

My approach to customer complaints involves active listening and empathy. I would first understand their concerns, reiterate what I’ve heard to confirm understanding, and then work to resolve the issue promptly, whether by issuing a refund, offering a replacement, or simply ensuring their next experience is impeccable.

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How do you prioritize tasks during a busy shift?

During busy shifts, I prioritize tasks based on urgency and impact. I would focus on immediate customer needs while delegating tasks to team members based on their strengths. Effective time management is crucial, and I frequently reassess priorities to adapt to emerging situations while maintaining store operations.

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What marketing strategies would you implement for your location?

I would implement localized marketing strategies, including partnerships with local businesses, promotions targeting community events, social media outreach, and encouraging customer referrals. Tailoring marketing initiatives to resonate with local customers can enhance brand loyalty and drive sales growth.

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Describe a challenging situation you faced in a previous role.

In a previous role, I faced staffing shortages during peak hours. To address the challenge, I adjusted scheduling, cross-trained team members for flexibility, and increased communication with staff to ensure everyone was prepared. This proactive approach not only resolved the issue but also boosted team morale as we came together to meet the demand.

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How do you stay updated on industry trends?

I stay updated on industry trends by subscribing to relevant publications, attending workshops and seminars, and following industry leaders on social media. Engaging in continuous learning helps me introduce innovative practices and stay competitive within the fast-paced pizza delivery market.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
March 31, 2025

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