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General Manager(04010) - 23 Main St

Job Description

ABOUT THE JOB

You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses - more specifically general managers. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask.

You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!


JOB REQUIREMENTS AND DUTIES

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.

In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance& punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

QUALIFICATIONS

General job duties for all store team members

Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.

WORK CONDITIONS

Exposure to

Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.

SENSING

Talking and hearing on telephone.
Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

PHYSICAL REQUIREMENTS including, but not limited to the following:


Standing

Most tasks are performed from a standing position.

Walking

For short distances for short durations.
Surfaces include ceramic tile"bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Sitting

Paperwork is normally completed in an office at a desk or table.

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.


Pushing

To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"- 30" and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.


Additional Information


Stooping/Bending

Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

Reaching is performed continuously; up, down and forward.
Workers reach above 72"occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks

Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

DRIVING SPECIFIC JOB DUTIES

Deliver product by car and then to door of customer.
Deliver flyers and door hangers.

REQUIRES

Valid driver's license with safe driving record meeting company standards.
Access to an insured vehicle which can be used for delivery.

ESSENTIAL SKILLS

Navigational skills to read a map, locate addresses within designated delivery area.
Must navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product.

PHYSICAL DEMANDS

Carrying

During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.

Driving

Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Walking

Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

Climbing

During delivery of product, navigation of five or more flights of stairs may be required.

WORK CONDITIONS

Exposure To

Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

SENSING

Far vision and night vision for driving.

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Average salary estimate

$52500 / YEARLY (est.)
min
max
$45000K
$60000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About General Manager(04010) - 23 Main St, Domino's

Are you a natural-born leader ready to take charge? Domino's Pizza in Manchester, Connecticut is on the hunt for a stellar General Manager who can steer the ship of our pizza empire! In this pivotal role, you’ll be responsible for everything that happens during your shift—from managing costs and inventory to ensuring customer satisfaction. If you thrive on multitasking and have a knack for team leadership, this is your opportunity to shine! You’ll set the standard for your crew, ensuring everyone adheres to policies and procedures, while guiding them to deliver our famous pizzas with exceptional service. At Domino's, we believe in fostering talent, and many of our team members have risen from delivery drivers to successful franchise owners! With us, you’ll not only gain invaluable work experience in a fun and flexible environment but also enjoy the satisfaction of helping us become the best in pizza delivery. Ready to show us what you've got? Apply now and step into your future with Domino's Pizza!

Frequently Asked Questions (FAQs) for General Manager(04010) - 23 Main St Role at Domino's
What are the responsibilities of a General Manager at Domino's Pizza?

As the General Manager at Domino's Pizza, you'll oversee all operations during your shift. This includes managing staff, ensuring food quality, maintaining inventory and cash controls, and providing excellent customer service. You'll be the main point of contact for any issues that arise, making sure that everything runs smoothly and according to company policy.

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What qualifications are needed for the General Manager position at Domino's Pizza?

To qualify for the General Manager role at Domino's Pizza, candidates should possess strong leadership and communication skills, a keen understanding of cost control, and the ability to multitask. Previous managerial experience in a fast-paced environment, especially in food service, is highly desirable. A positive attitude and proficiency in handling customer relations are essential.

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What career advancement opportunities exist for General Managers at Domino's Pizza?

Domino's Pizza offers multiple career advancement opportunities for General Managers. Many team members have started as delivery drivers and progressed to management, and even to franchise ownership. With hard work and dedication, General Managers can move into higher roles such as Corporate Operations management or take ownership of their own franchise.

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What kind of work environment can a General Manager at Domino's Pizza expect?

A General Manager at Domino's Pizza can expect a dynamic and fast-paced work environment that promotes fun and collaboration. The company values diversity and encourages team members to grow and succeed together, creating an inclusive atmosphere where everyone can reach their full potential.

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What skills are essential for succeeding as a General Manager at Domino's Pizza?

Essential skills for a General Manager at Domino's Pizza include strong judgment, effective communication, computer proficiency, and basic math abilities. Being able to multitask, work well under stress, and maintain a positive attitude are critical to ensuring the team operates smoothly and that customers receive the best service possible.

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Common Interview Questions for General Manager(04010) - 23 Main St
What leadership style do you use as a General Manager?

A great way to approach this question is by identifying your leadership style clearly and providing examples. For instance, you might mention how you prefer a collaborative approach, where you engage team members in decision-making processes, fostering an environment of shared responsibility.

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How do you handle customer complaints as a General Manager?

Discuss your process for addressing customer complaints promptly and professionally. Highlight your ability to listen actively, empathize with the customer, and implement solutions that not only resolve the issue but enhance the customer’s experience with Domino's Pizza.

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Can you give an example of how you've improved team performance in the past?

Provide a specific example where you identified a performance issue within your team and the steps you took to rectify it. Focus on your ability to motivate and train your team, ultimately leading to improved service or operational efficiency.

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What metrics do you monitor to ensure the store's profitability?

You can demonstrate your business acumen by discussing key metrics such as food costs, labor costs, and customer satisfaction ratings. Mention how you use these metrics to make informed decisions that drive the store's financial success.

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How do you motivate your team during busy shifts?

Discuss strategies such as setting achievable goals, recognizing outstanding performance on the spot, and creating a positive team atmosphere. This demonstrates your ability to maintain morale during peak times, ensuring excellent service for customers.

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What are your strategies for effective inventory management?

Emphasize your skills in forecasting demand, conducting regular stock checks, and implementing control measures to minimize waste. Share any past experiences where your inventory management strategies led to cost savings.

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How do you create a positive work environment?

Share your commitment to fostering an inclusive and supportive work culture. Talk about your practices, such as open communication, team-building activities, and recognizing individual contributions that make team members feel valued.

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What do you consider to be the most important aspect of customer service?

Highlight the significance of personalized service and building relationships with customers. Explain how this approach can lead to loyalty and repeat business, especially in a competitive industry like pizza delivery.

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How would you deal with a team member who is not performing well?

Talk about your approach to performance management, which should involve providing feedback, setting clear expectations, and offering support or training to help the team member improve their performance.

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What are the key policies every team member must adhere to?

Discuss the importance of adherence to policies such as food safety, customer service standards, and punctuality. Explain your methods for ensuring all team members understand and follow these policies consistently.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
March 30, 2025

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