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Operations Admin

Company Description

MAKE GREAT PIZZA — AND MORE — POSSIBLE  

Be a part of the world's #1 Pizza company! 

Job Description

The Operations Admin supports both Supply Chain Center operations and business functions. The incumbent in this role will provide general office/clerical support, such as order processing, credit management, and customer service in addition to team member duties such as general accounting, payroll, and team member administration. They will also support the local Supply Chain Center in planning functions for team members, conducting new hire orientation as needed and providing general clerical duties to other departments as necessary.

Schedule: Sun – Fri (04:30-17:00 operating hours) must be flexible to rotate quarterly within those hours

Pay: $22.25-$27.20 DOE

Location: 8005 S 266th St, Kent, WA 98032, USA

Main responsibilities

Order Management & Customer Relations – 40% 

  • Print and prepare necessary paperwork for warehouse team to execute outbound operations
  • Maintain credit management for the customer and lead credit review process via SAP/Credit Tracker
  • Order processing including processing orders from customers and ensuring accurate ordering to the Supply Chain Centers
  • Coordinate and disseminate corporate, marketing, and other company information to the stores as requested
  • Maintain filing system for invoices, reports, and other customer related information

AP/AR Duties – 40%

  • Assist with accounts payable, accounts receivable and past dues
  • Provide back-up to onsite payroll administrator
  • Partner with WRC A/P to ensure all payables for inventory and indirect are processed in a timely basis
  • Ensure that payables are approved according to the Schedule of Authorization
  • Monitor and follow up on aging accounts payable accruals
  • Work with GL accountant to ensure timely estimates and period end financial close
  • Ensure compliance to Record Retention policy for items related to local payroll and A/P
  • Maintain adequate procedures and controls; ensure Supply Chain Center compliance with finance and accounting policies
  • Recommend journal entries as needed
  • Create new vendors in Ariba and be a resource for local users
  • Partner with WRC A/R team as needed for CODs, receivables, incorrect billing, and any miscellaneous cash receipts

General Admin Duties – 20%

  • Facilitate new team member onboarding which includes new hire orientation, document completion, New Hire safety training and LMS training
  • Process new hires and submit information to Human Resources to be entered into the payroll system
  • Ensure that required company, state, and federal requirements are posted
  • Prepare and submit team member separation paperwork and provide unemployment administrator with requested information to process unemployment claims (if applicable)
  • Maintain center's compliance to employee documentation retention process
  • Submit and respond to Human Resources requests relevant to Team Member relations including unemployment claims, verification of employment, work garnishments, Leave of Absence, annual Benefit enrollment, and any other team member related documents while maintaining confidentiality
  • Process bi-weekly payroll and maintain accurate records for each team member
  • Complete weekly payroll keys
  • Assist in generating weekly keys
  • Support in displaying internal communications (i.e. flyers, etc).
  • Safety Coordinator responsibilities such as training, audit support, and risk mitigation as it pertains to safety and emergency services

Qualifications

  • High School diploma/GED
  • Minimum 1 year of Customer Service experience, bookkeeping, or general accounting experience
  • Ability to work independently and as a team
  • Excellent communication, interpersonal and organizational skills
  • Ability to handle multiple tasks
  • Experience with Microsoft Office software

Additional Information

Domino's offers:   

  • Competitive wages
  • Paid Holidays and Vacation   
  • Positive work environment   
  • Benefits on the first day of employment!   
  • 401k matching contributions   
  • 15% off the purchase price of stock   
  • Company bonus   
  • Referral bonuses   
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CEO of Domino's
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Russell Weiner
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Average salary estimate

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$46200K
$56400K

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What You Should Know About Operations Admin, Domino's

Join us at Domino's as an Operations Admin and be part of the world's #1 pizza company right in Kent, Washington! In this pivotal role, you'll play a key part in supporting our Supply Chain Center operations while engaging in various business functions. Your daily tasks will include providing essential office support such as order processing and credit management, alongside customer service duties that ensure every order runs smoothly. You'll also assist with general accounting, payroll, and team member administration, making this an exciting opportunity to showcase your skills. Your day-to-day will feature managing orders, maintaining customer relations, and processing payroll for our talented team. Plus, you'll help onboard new team members, enhance their training experience, and handle necessary HR paperwork with utmost confidentiality. At Domino's, we prioritize a positive work environment with competitive wages and fantastic benefits that begin on your first day. If you're a proactive individual with great communication and organizational skills and are looking to work in a dynamic setting, this Operations Admin role at Domino's could be the perfect fit for you. Shift hours run from Sunday to Friday, and flexibility is key as you may rotate shifts quarterly. With opportunities for bonuses and benefits like a 401k matching plan and employee discounts, it's a great time to join our team and contribute to making great pizza and more possible!

Frequently Asked Questions (FAQs) for Operations Admin Role at Domino's
What are the main responsibilities of an Operations Admin at Domino's?

As an Operations Admin at Domino's, your primary responsibilities include handling order management and customer relations, providing support for accounts payable and receivable, and performing general administrative duties. You'll facilitate new team member onboarding, manage payroll, and ensure compliance with various procedures. Overall, the role is essential in maintaining operational efficiency within the Supply Chain Center.

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What qualifications do I need to apply for the Operations Admin position at Domino's?

To be considered for the Operations Admin role at Domino's, you need a high school diploma or GED, combined with at least one year of customer service experience or accounting. Strong communication, organizational skills, and proficiency in Microsoft Office are also essential for this position.

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How does Domino's support its Operations Admin team in career growth?

Domino's is committed to fostering a positive work environment and supports career growth for its Operations Admin team through ample training opportunities and the chance to develop valuable skills in various business functions. Employees are encouraged to pursue advancement and can benefit from internal training programs and mentorship from experienced staff.

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What is the work schedule for the Operations Admin role at Domino's?

The Operations Admin position at Domino's operates on a schedule from Sunday to Friday, with hours from 4:30 am to 5:00 pm. Flexibility to rotate shifts quarterly is also required, altering your work hours as needed to meet business demands.

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What benefits can I expect as an Operations Admin at Domino's?

As part of Domino's team, Operations Admins can expect competitive wages, paid holidays, and vacation time. Additional benefits include a 401k matching contribution, employee stock purchase discounts, company bonuses, and referral bonuses, along with a positive work environment that supports employee well-being.

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Common Interview Questions for Operations Admin
Can you explain your experience with order management?

In your response, focus on specific tools or systems you have used for order processing. Highlight any experience you have with maintaining accurate records and how you ensure customer satisfaction through effective order management.

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How do you prioritize multiple tasks in a busy work environment?

Provide concrete examples of how you've successfully managed multiple tasks in previous roles. Emphasize your organizational skills and techniques you use to ensure nothing slips through the cracks, such as creating lists or setting reminders.

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What do you think are the key qualities required for an Operations Admin at Domino's?

Discuss qualities such as attention to detail, strong communication skills, and teamwork. Explain how these qualities aid in efficient operations and contribute to a successful team dynamic.

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Describe your experience with accounting or bookkeeping tasks.

Share your relevant experience, including any specific software you have used. Highlight key responsibilities such as managing accounts payable and receivable, and how you ensure accuracy in financial documentation.

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How do you handle difficult customer interactions?

Explain your approach to managing difficult situations, emphasizing active listening and effective communication. Share a specific example where you turned a negative interaction into a positive outcome for the customer.

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What steps would you take to ensure compliance with company policies?

Discuss the importance of understanding and adhering to policies. Mention strategies for keeping updated on company standards and how you would communicate any concerns or questions to management.

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Can you provide an example of how you improved an administrative process in your previous job?

Share a specific example that demonstrates your problem-solving skills. Talk about the changes you implemented and the positive impact they had on the efficiency of the operations.

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How do you manage change in your work environment?

Describe your adaptability and openness to change. Provide examples of instances where you successfully adjusted to new processes or technologies in your previous roles.

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What experience do you have with training or onboarding new employees?

Highlight your past experience with onboarding and training. Discuss how you prepare documentation, conduct orientation, and ensure new hires feel welcomed and equipped to begin their roles.

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Why do you want to work as an Operations Admin at Domino's?

Share your passion for the role and the company. Discuss any personal ties to the brand, your interest in the food industry, and how you believe you can contribute to Domino's mission to make great pizza and more possible.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Full-time, on-site
DATE POSTED
April 4, 2025

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