Program Director - job 1 of 7

As a Program Director at Compass Career Solutions, you will oversee the supportive housing and employment programs. Your main responsibilities include managing staff, ensuring program integrity, maintaining client service records, and ensuring compliance with contracts related to various service needs. You’ll also be actively involved in community outreach, fostering partnerships with local employers and shelters, and marketing our services to attract new clients.

To qualify for the Program Director position at Compass Career Solutions, candidates should possess at least two years of experience working with marginalized populations and two years of supervisory experience. A Bachelor’s degree in social services or a related field is preferred, although an equivalent combination of education and experience may also be considered. Strong communication skills and the ability to work both independently and collaboratively in the community are essential.

The work schedule for the Program Director role at Compass Career Solutions is primarily Monday through Friday during the daytime. However, some flexibility is required to accommodate evening or weekend commitments as needed to support client services and staff coordination.

Compass Career Solutions offers a comprehensive benefits package to Program Directors that includes medical, dental, and vision insurance, life insurance, and a 401(k) plan, pending eligibility. Additionally, employees receive mileage reimbursement, paid time off, sick time, and access to employee assistance programs, as well as opportunities for growth and development within the company.

The Program Director at Compass Career Solutions plays a crucial role in the community by forming partnerships with local businesses, landlords, and organizations to enhance service delivery. They actively participate in community and network meetings to discuss service needs and improvements, ensuring that the programs are aligned with the overarching goal of promoting independence and success among individuals facing barriers.

When answering this question, highlight specific instances where you've successfully assisted individuals with barriers. Discuss the context of your work, the challenges faced, and the strategies you employed to help these individuals succeed.

Explain your philosophy on training and mentorship, including how you assess the training needs of staff and the types of mentoring methods you find effective. Share your experiences that demonstrate successful staff development.

Discuss your networking skills and provide examples of how you've successfully built relationships with local organizations, employers, and community groups. Emphasize the importance of collaboration in enhancing program effectiveness.

Highlight your conflict resolution skills and your ability to maintain open communication with team members. Provide an example of a past conflict and the positive outcome resulting from your approach.

Mention any specific software or systems you have experience with for record-keeping. Discuss how you ensure accuracy and confidentiality in handling client records.

Share details about a specific program you have developed or significantly improved. Explain the objectives, your role, the outcomes, and what you learned from the experience.

Discuss your methods for prioritization, such as using lists or digital tools, and how you balance competing demands while keeping focus on staff and client needs.

Emphasize the importance of community engagement in your work. Discuss how you integrate community feedback and resources into program planning and execution.

Explain your method for staying informed about industry regulations and how you apply this knowledge to ensure compliance. Provide examples of how you have successfully navigated regulatory requirements in the past.

Share your passion for social services and how it aligns with the mission of Compass Career Solutions. Discuss your long-term goals in the field and what drives you to make an impact.