Account Manager (B2B Sales)

As an Account Manager (B2B Sales) at DVI Solutions, your primary responsibilities include managing client relationships, identifying growth opportunities, achieving sales targets, and negotiating contracts. You’ll act as the main point of contact for our business clients, ensuring their needs are met while fostering account growth. The role also involves utilizing CRM software for tracking and managing client interactions.

To apply for the Account Manager (B2B Sales) position at DVI Solutions, you should have a minimum of 3 years of experience in account management or sales in a B2B environment. Experience with the tender process and familiarity with IT/networking hardware or collaboration solutions is highly advantageous. Strong negotiation and problem-solving skills are also essential.

DVI Solutions supports its Account Managers (B2B Sales) through continuous collaboration with the sales and marketing teams to develop strategic approaches for account growth. Additionally, you’ll have access to comprehensive data and industry insights, empowering you to make informed decisions that drive revenue and client satisfaction.

As an Account Manager (B2B Sales) at DVI Solutions, you will utilize CRM software to track client interactions, manage sales pipelines, and report on account performance. This helps ensure that you have all the data you need to provide excellent service and identify growth opportunities effectively.

At DVI Solutions, the company culture is collaborative and dynamic. We believe in fostering strong relationships not only with our clients but also within our team. As an Account Manager (B2B Sales), you will find yourself in an environment that encourages innovation, continuous learning, and open communication.

Prioritizing accounts involves assessing their potential value and urgency. I typically segment accounts based on revenue potential, strategic importance, and the level of engagement required. This helps me allocate my time and resources effectively to ensure all accounts receive the attention they deserve.

In my previous role, I discovered that one of my clients was facing challenges with communication tools. I introduced them to a new collaboration solution that I thought would enhance their operations. By demonstrating the value and potential ROI, I secured a deal that increased revenue by 30%.

Handling dissatisfied clients requires empathy and proactive problem-solving. I listen to their concerns, validate their feelings, and assure them I will work on a solution. It’s essential to stay calm and provide clear communication throughout the resolution process.

In negotiations, I focus on understanding the client's needs and my company's value propositions. I consider win-win scenarios, ensuring both parties find beneficial terms. Preparation is key, so I always gather as much information as possible beforehand.

Key metrics for measuring account performance include revenue growth, client retention rates, and customer satisfaction scores. These metrics provide a comprehensive view of how well the account is being managed and whether our strategies are effective.

Effective time management in a B2B sales environment involves creating a daily priority list and allocating specific time blocks for each client or task. I also set aside time for follow-ups and strategic planning to ensure I’m consistently working towards my goals.

CRM software is crucial for tracking client interactions, managing pipelines, and reporting on sales performance. It helps me maintain organized records and provides insights that inform my strategies for engaging clients and fostering account growth.

I once had a key client that was unhappy due to a service hiccup. I immediately took ownership of the situation, communicated transparently, and worked closely with our support team to resolve their issues swiftly. By keeping them informed, I restored their trust and strengthened our relationship.

I ensure alignment by regularly reviewing company goals and integrating them into my account management strategies. Keeping open lines of communication with management allows me to adjust my plans to support broader company objectives effectively.

A successful Account Manager in a B2B context must possess excellent relationship-building skills, a deep understanding of client needs, and the ability to navigate complex sales processes. They should also be adaptable and proactive in identifying opportunities for growth.