Account Manager - Franchise / Hospitality

 About HUB  

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. 

Why Choose HUB?  

Throughout our network of more than 550 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development.  Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. 
 

We are the perfect fit if you: 
 

• are seeking a progressive work environment at a rapidly growing organization 

• have a desire to help others protect their future 

• have an entrepreneurial spirit and are challenged by the opportunity to grow the business  

• are focused on learning and development to enhance your industry knowledge and expertise 

• are a self-starter willing to invest time and energy to learn the technical aspects of our business 

• believe in integrity and building success by developing relationships with others 

The Account Manager – Franchise/Hospitality will work closely with the Producer, Account Executive, and other team members, and serves as the liaison between the customer and the internal team. In this role, they will be leveraging their commercial insurance knowledge, experience and judgement to assist clients in their day-to day insurance needs and risk management challenges.  The position is responsible for client relationships, providing clients with excellent service and support and leading/facilitating team productivity. 

Job Responsibilities:      

• Effectively manage processing of incoming documents from insurance carriers such as policies, audits, and endorsements within their assigned book of business, ensuring their accuracy 

• Cultivate long-term, mutually beneficial relationships with clients and insurance markets 

• Process contract reviews and review non-standard certificates of insurance on behalf of the client, verifying adequate coverage is in place 

• Serve as a mentor and role model to others by sharing your professional knowledge and experience, as well as by demonstrating actions and leadership that reflect the best interests of the organization 

• Secure mid-term coverage for additional lines by requesting/negotiating quotes from insurance carriers and issuing binding instructions 

• Respond to Accounting Inquires from insurance carriers and internal accounting 

• Communicate with insurance carriers to resolve coverage issues, audit disputes and /or billing questions 

• Participate in or conduct client meetings when necessary 

• Attends industry related continuing education training and courses 

• Performs other duties and projects as assigned 

• Serve as a backup to the Account Executive, Program Manager, and the Associate Account Manager(s). 

Job Requirements:   

• Strong understanding of commercial lines and hospitality and/or franchise insurance coverages, forms, procedures, and policy rating 

• Self-motivated and able to thrive in a results-driven environment 

• Proven ability to manage multiple projects at a time while paying strict attention to detail 

• Responds to change and challenges in a calm, composed and positive manner 

• Able to maintain confidentiality, exercise discretion and sound, professional judgement 

• Strong problem solving and critical thinking skills 

• Effective negotiating skills 

• Effectively prioritizes and plans work activities, readily adaptable to changing circumstances 

• Client focused 

• Ability to work independently and as part of a team 

• Excellent interpersonal communications skills 

• Ability to follow procedures 

• Intermediate knowledge of Microsoft Office Suite 

• Some Travel  

Education Requirements: 

• Bachelor’s Degree or equivalent work-related experience - Required 

• Property & Casualty License - Required 

• Have a designation or willingness to obtain - Preferred 

Experience Requirements: 

• Minimum 5 years in a commercial insurance customer service role – Required 

• Minimum 3-5 years of experience in the hospitality and/or franchise industry - Preferred 

• Applied Systems (EPIC) experience preferred