Job details

Customer Assistance Representative- Petoskey

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Overview

Get on the fast track to a more rewarding career with Enterprise Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development.We are a multi-billion dollar industry leader that is rapidly expanding and growing. At Enterprise, exciting careers and opportunities are made possible, because how far you go is really up to you. It's a fast-paced, people oriented business that offers incredible earning potential and performance-based promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

National and Alamo has an exciting opportunity for a Customer Assistant Representative (CAR) at our location in Petoskey, MI. The Customer Asssistant Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position is located at 1075 US-31 Petoskey, MI 49770.

As you are considering a position with Enterprise Mobility, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority.

Responsibilities

- Meet and greet customers in a professional, friendly, and timely manner
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management, and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans

Qualifications

Must be at least 18 years old
High School Diploma or G.E.D. required
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Must have a valid driver's license with no more than two moving violations and/or at fault accidents on driving record in the past three years.
No drug or alcohol related convictions (DWI/DUI) on driving record in the past 5 years.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Apart from religious observation, must be able to work up to 40 hours per week

Average salary estimate

$35000 / YEARLY (est.)

min

max

$30000K

$40000K

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What You Should Know About Customer Assistance Representative- Petoskey, Enterprise Holdings

Are you ready to kickstart an exciting career? Join Enterprise Rent-A-Car as a Customer Assistance Representative in Petoskey! Here at Enterprise, we pride ourselves on our commitment to quality, innovation, and customer satisfaction. As a member of our dynamic team, you'll play a crucial role in delivering exceptional experiences to our customers. Your main responsibilities will include greeting customers warmly, communicating rental terms clearly, and facilitating a seamless rental process. Additionally, you will offer helpful local information and assist customers over the phone. With our focus on employee development, you’ll have plenty of opportunities to learn and grow. We value our employees and know that when you succeed, we all succeed. If you're a friendly, enthusiastic individual who loves interacting with people and aims to provide exceptional service, we’d love to have you on board. Come discover how you can make an impact within our rapidly expanding organization. We're located at 1075 US-31, Petoskey, MI 49770. Let's drive success together at Enterprise!

Frequently Asked Questions (FAQs) for Customer Assistance Representative- Petoskey Role at Enterprise Holdings

What are the main responsibilities of a Customer Assistance Representative at Enterprise Rent-A-Car in Petoskey?

As a Customer Assistance Representative at Enterprise Rent-A-Car in Petoskey, your main responsibilities include greeting customers professionally, explaining rental terms and vehicle features, processing transactions efficiently, and providing valuable information about local attractions. You'll also handle calls for inquiries and assist in assessing vehicle conditions upon return, ensuring a smooth rental experience for every customer.