As a Service Writer at EquipmentShare in Caddo Mills, TX, your primary responsibilities will include writing customer damage work orders, ordering parts, managing customer and internal work orders, and responding to inbound leads. You’ll also be tasked with building and nurturing relationships with clients, ensuring they are well-informed about our services, and dedicated to providing excellent customer support throughout the rental process.

To be considered for the Service Writer position at EquipmentShare, you should have 3-4 years of sales experience, preferably in the equipment industry. A high school diploma or equivalent is required, along with exceptional listening and problem-solving skills. Your ability to adapt to a fast-paced environment while staying educated on EquipmentShare products and services will also be essential for success.

The work schedule for a Service Writer at EquipmentShare is Monday to Friday from 7:00 AM to 5:00 PM. This schedule allows for a healthy work-life balance while also providing opportunities for overtime pay after working 40 hours during the week.

EquipmentShare is committed to the professional development of its employees, including Service Writers. We provide opportunities for career advancement, access to industry-leading diagnostic tools, and continuous education on the latest products and services, ensuring you are well-equipped to thrive in your role.

Service Writers at EquipmentShare enjoy a competitive salary along with robust benefits, including medical, dental, and vision coverage, generous paid time off (PTO), a 401(k) plan with company matching, and annual tool and boot reimbursements. There are also wellness stipends, sponsored events, and volunteering initiatives that foster community engagement.

When addressing customer complaints as a Service Writer, it's important to listen actively, empathize with the customer’s situation, and assure them that you will work towards a resolution. Be clear about the steps you will take to resolve their issue and always follow up to ensure their satisfaction.

To build effective relationships with clients as a Service Writer, I focus on open communication, attentiveness, and consistency. Keeping clients informed about their rentals, being proactive in addressing their needs, and following up to check on their experiences fosters trust and long-term partnerships.

In my previous role, I identified a customer in need of more efficient equipment. I discussed how our product could save them time and money. By demonstrating the key features and benefits tailored to their specific needs, I successfully closed the sale, resulting in increased satisfaction and repeat business.

I prioritize tasks based on urgency and importance. I use a system to categorize requests and keep a checklist to ensure I address the most critical needs first while communicating expected timelines to customers, which helps manage their expectations effectively.

I’m motivated by the impact I can have on customer satisfaction. Knowing that my efforts can help clients operate more efficiently and achieve their goals drives me every day. I find fulfillment in solving problems and contributing positively to their experience.

I make it a priority to participate in ongoing training sessions, read company newsletters, and utilize resources provided by EquipmentShare. Networking with colleagues also helps me stay up-to-date with new products and services, ensuring my knowledge is current.

In my last position, we implemented new software for managing customer orders. I approached this by dedicating time to learn the new system, attending training sessions, and supporting my team through the transition. This adaptability not only made the process smoother but also enhanced my ability to assist customers effectively.

I believe strong interpersonal skills are the most crucial quality for a Service Writer. The ability to connect with clients, understand their needs, and communicate effectively ensures that they feel valued and leads to higher customer satisfaction and retention.

In such cases, I would first reassure the customer that I will find the answer. I would take their contact information and promise to follow up promptly. Then, I would consult with colleagues or resources to gather the necessary information and ensure that the customer receives a complete, accurate response.

My strongest skill as a Service Writer is my ability to build relationships with clients quickly. I am a great listener, and I genuinely care about their needs and concerns, which helps me tailor my support effectively and fosters trust.