Director, Talent Operations

Your Future Evolves Here

Evolent is seeking a strategic, collaborative and innovative Director of Talent Operations to lead our team to deliver operational excellence, employee support and seamless execution of HR processes.

This role serves as critical connector between the business, employees, and the broader HR team. This role will build and lead a high-performing team that drives continuous improvement and fosters a positive employee experience throughout the entire employee life cycle.

Responsibilities:

• Build, coach, and mentor an engaged, high-performing team that demonstrates a customer service and continuous improvement mindset in its DNA

• Foster a collaborative, One Evolent mindset that looks for opportunities to solve tough problems for our people, talent team and business   

• Establish and sustain a strong HR operations brand through proactively partnering with HRBPs, COEs, Legal, Finance, and other stakeholders to identify potential areas of improvement and socialize progress report on people services

• Lead the design, implementation, and administration of streamlined, automated and standardized HR operational processes to improve the overall employee experience and enable our people to focus on the work that matters.

• Evolve our tiered, scalable HR service delivery model continuously expanding self-access for employees and manager, while managing a diversified team of HR specialists who provide timely and accurate support

• Implement best practices for data management and continuously improve data processes to ensure data integrity within HR systems.

• Establish best practices for creative and maintaining documented key processes, configuration and training materials.

• Ensure compliance of HR processes to federal/state/local regulations, and key people processes are documented with backup/business continuity plans in place

• Serve as a thought leader and consultant for HR processes during M&As, and subsequently build/leverage the HR M&A playbook for seamless integration of the acquired entities

• Establish and deliver a results-driven continuous improvement roadmap, including business process improvements, that adheres to audits and controls

• Effectively manage vendor relationships with clear oversight and accountability over established SLAs

• Be a change agent, driving proactive change management and proactive communications

Qualifications - Required & Perferred:

• Bachelor’s degree in human resources or business administration or relevant discipline - required

• HR leadership experience with the ability to lead, inspire and develop a team of HR specialists

• 5 years experience experience in strategic planning and execution within a team or project-based environment

• Understanding of service team operations, processes, and SLA/KPI management

• Experience operating in the Workday HCM platform and with case management tools such as ServiceNow, Salesforce, Dovetail - required

• Experience building a team that is rooted in a customer-centric culture

• ability to clearly articulate complex information, build consensus and effectively influence leaders and stakeholders across organization

• Proven track record of building strong relationships with internal and external stakeholders, listening to their needs, providing consultative support, and proactively addressing emerging issues

• Ability to navigate in an ambiguous and high-growth environment

• A passion for workflows, efficiency, and consistency, paired with a meticulous attention to detail and the ability to lead multiple complex projects simultaneously.

• Experience in Compensation, Benefits, and Payroll processes within Workday

• Demonstrated ability to use data to drive decision-making

• Experience demonstrating Lean Six Sigma, Kaizen, or other process improvement philosophies

Technical Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations. 

Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact recruiting@evolent.com for further assistance.

The expected base salary/wage range for this position is $120,000-$135,000. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.