Customer Support and Designer Specialist (R0026)

 Salary Range: $19.48 - $27.27 

Customer Support and Designer Specialist

Position Summary:

The Customer Support and Designer Specialist will work with dealers to digitally produce drawings for customer approval of design layout, using various design programs. This role will also provide initial dealer/customer support for a variety of questions, including, but not limited to pricing, product availability, order status, shipping status, and warranties. The Specialist will be involved in designing custom pieces to meet customer needs and expectations while using design and engineering programs to accurately represent products.

The Customer Support and Designer Specialist will work with dealers to digitally produce drawings for customer approval of design layout, using various design programs. This role will also provide initial dealer/customer support for a variety of questions, including, but not limited to pricing, product availability, order status, shipping status, and warranties. The Specialist will be involved in designing custom pieces to meet customer needs and expectations while using design and engineering programs to accurately represent products.

Responsibilities and Essential Functions:

Upon assignment, works with the dealers to develop a digital drawing layout of an area to be sent to the customer for their approval within the customer expected time frame. Works with the Engineering team to determine the best way to represent any custom units to assure the design can be manufactured as shown. Works in several different software programs to complete the assignments given. Actively participates in all Maverick customer service meetings. Understands the uses of Maverick standard materials and their limitations as well as the manufacturing processes used to produce products of their front-end design work. May require some travel to client meetings to assist dealers with presentations. Participates in special projects that may require input from the Maverick team. Performs order entry into the Company’s ERP system in a timely fashion, ensuring systems and products align. Works in ERP to create quotes to align with drawings. Efficiently monitors the service queue system to ensure that our top dealers and customers are receiving support in the time frame outlined. Provides proactive and friendly service to our dealers and customers as the initial incoming phone contact. Provides support and answers to inquiries by demonstrating a high degree of professionalism and phone etiquette. Completes miscellaneous departmental reports and other administrative tasks. Performs other duties as needed or assigned by the manager. Does all the above in a manner that meets company safety requirements.

• Upon assignment, works with the dealers to develop a digital drawing layout of an area to be sent to the customer for their approval within the customer expected time frame.
• Works with the Engineering team to determine the best way to represent any custom units to assure the design can be manufactured as shown.
• Works in several different software programs to complete the assignments given.
• Actively participates in all Maverick customer service meetings.
• Understands the uses of Maverick standard materials and their limitations as well as the manufacturing processes used to produce products of their front-end design work.
• May require some travel to client meetings to assist dealers with presentations.
• Participates in special projects that may require input from the Maverick team.
• Performs order entry into the Company’s ERP system in a timely fashion, ensuring systems and products align.
• Works in ERP to create quotes to align with drawings.
• Efficiently monitors the service queue system to ensure that our top dealers and customers are receiving support in the time frame outlined.
• Provides proactive and friendly service to our dealers and customers as the initial incoming phone contact.
• Provides support and answers to inquiries by demonstrating a high degree of professionalism and phone etiquette.
• Completes miscellaneous departmental reports and other administrative tasks.
• Performs other duties as needed or assigned by the manager.
• Does all the above in a manner that meets company safety requirements.

Qualifications, Skills and Education

Required Qualifications: 2+ Years of Customer Service exp. Data Entry & a high level of accuracy exp. Good reading, math, and analytical skills with excellent verbal and written communication skills. Proficient in Microsoft applications including Outlook, Excel, PowerPoint, and Word. Must be process-oriented and able to plan, organize, and monitor work with minimal supervision. Must be a team player, detail-oriented, and able to work in a fast-paced environment. Preferred Qualifications: Associate’s Degree in Industrial Design, Architecture, or Interior Design. Previous experience using design software to produce drawings.

Required Qualifications:

• 2+ Years of Customer Service exp.
• Data Entry & a high level of accuracy exp.
• Good reading, math, and analytical skills with excellent verbal and written communication skills.
• Proficient in Microsoft applications including Outlook, Excel, PowerPoint, and Word.
• Must be process-oriented and able to plan, organize, and monitor work with minimal supervision.
• Must be a team player, detail-oriented, and able to work in a fast-paced environment.

Preferred Qualifications:

• Associate’s Degree in Industrial Design, Architecture, or Interior Design.
• Previous experience using design software to produce drawings.

Perks and Benefits:

We hope that you’re excited by the possibilities that come along with working at Exemplis! With us, TEAM comes first.  We bring integrity, passion, and excellence to work each day.  Being part of our team means living our core values and thriving in an environment of constant innovation and positive change.

In addition to our unique culture, we also offer these fun perks and benefits.

• Competitive Salary: Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges are developed with the support of national benchmarks and industry best practices that adjusts to your cost of labor, years of relevant experience, skill set, and education.

• Hybrid Work Schedule: We support employee needs and their work/life balance so we offer the flexibility to work remotely while being onsite as needed for “collaboration days.”

• Health Insurance: We offer a variety of health insurance options (medical, dental, vision, etc.) for all of our team members. Eligible the first month following your start date.

• 401(k): We match 100% up to 3% and then 50% of the next 2% deferred.

• Time Off: Taking time off to recharge is a must whether it is for your personal health or vacation; paid time off starts accruing day 1!

• Observed Holidays: 10 company observed holidays: New Years, Martin Luther King, President’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Day.

• Employee Discounts: We offer discounts to our employee across all of our product lines.

• Hit our Numbers Lunch: When we hit our monthly milestones, we all celebrate!

• Tuition Scholarships: Partnership with UMASS Global for 10%-20% off tuition for you and/or your family.

About Us:

It all started in a small warehouse in California with just three employees, a fax machine and a bell that rang out every time a chair came down the conveyor belt. Over 25 years later, Exemplis continues to lead, innovate and disrupt an array of industries through its growing family of brands — including SitOnIt Seating, Timbuk2, X-Chair, Maverick, Mavix, Edloe Finch, and Albany Park.
From sustainable manufacturing to outreach programs and more, we strive to make a positive impact on everyone we serve. We make sure our people (and their communities) are at the core of our organization. To make a difference, we must be a champion of diversity, inclusion, service and social justice — above all else. 
Are you ready to be a part of something special? We have headquarters, offices and retail stores across the U.S. (plus a variety of flexible work opportunities). Learn more and apply today.
Exemplis is an Equal Opportunity Employer and our company adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. Read our full statement on our careers page.