Logistics Customer Service Agent

As a Logistics Customer Service Agent at Expeditors, your key responsibilities include receiving, booking, and scheduling transportation orders to ensure freight moves smoothly. You'll handle important documentation, update shipment information promptly, and communicate effectively with customers and vendors to maintain an efficient supply chain. Your role will also involve reviewing performance metrics and contributing to strong vendor relationships.

To become a Logistics Customer Service Agent at Expeditors, a high school diploma is required along with excellent customer service skills, effective interpersonal abilities, and strong attention to detail. While having a Bachelor's degree or prior customer service experience is desired, it’s your eagerness to learn and ability to work well under stress that will truly set you apart.

To apply for the Logistics Customer Service Agent position at Expeditors, visit our careers page on our corporate website to submit your application and resume. There, you can also find more information about the application process, required documents, and any specific deadlines to keep in mind.

Expeditors promotes a culture of internal growth, providing Logistics Customer Service Agents with extensive personal development plans. Employees are encouraged to participate in training opportunities and expand their skill sets beyond their daily tasks, paving the way for career advancement within the company.

As a Logistics Customer Service Agent at Expeditors, you can expect a comprehensive training program designed to enhance your skills and knowledge. Each employee is required to complete at least 52 hours of training annually, and you will also have access to desk side training opportunities across different products and departments to further develop your expertise.

The most vital qualities for a Logistics Customer Service Agent include excellent communication skills, the ability to problem-solve creatively, and a strong customer service orientation. It's essential to be attentive to detail while maintaining the flexibility to respond quickly in a dynamic logistics environment.

In prioritizing tasks as a Logistics Customer Service Agent, I assess urgency by considering shipment deadlines and customer needs. I organize my tasks based on their impact on the overall supply chain, ensuring critical issues are addressed first while using effective time management strategies to stay on top of my responsibilities.

When handling a difficult customer situation, my approach is to listen actively to the customer's concerns and empathize with their situation. By validating their feelings and assuring them I will work to find a solution, I’m able to de-escalate the situation and ensure the customer's needs are met promptly and satisfactorily.

To maintain strong vendor relationships, I focus on open communication and consistency. Regular check-ins and feedback from both sides ensure that expectations are aligned. I also aim to cultivate a collaborative atmosphere by recognizing their contributions and staying proactive in addressing any concerns that may arise.

I handle high-stress situations by remaining calm and focused on the task at hand. My strategy includes taking deep breaths, breaking down the problem into manageable steps, and leveraging my support network to find solutions. This helps me stay effective and ensures I provide the best customer service, even under pressure.

Important metrics for evaluating customer service performance include response time, resolution rate, customer feedback, and satisfaction scores. By analyzing these metrics, I can identify areas for improvement while ensuring that I exceed customer expectations and contribute to the overall success of the team.

I have experience working with various logistics software and systems, including shipment tracking and documentation management tools. I am proficient in Microsoft Office products as well, which enhances my capacity to organize, analyze, and present information effectively within the logistics framework.

In a previous role, our team aimed to reduce processing times for customer orders. We held collaborative brainstorming sessions to develop a more efficient workflow, incorporating everyone's input. By pooling our strengths and maintaining clear communication, we successfully implemented the changes and reduced processing time significantly.

To ensure compliance with company policies and regulations, I stay informed about all company standards, review any updates regularly, and participate in ongoing training. Additionally, I double-check my work to confirm adherence to internal policies and external regulations, maintaining high ethical standards throughout my duties.

I want to work for Expeditors because of its commitment to customer service and professional development. I admire the company’s focus on fostering strong vendor relationships and its culture of growth. I believe I can contribute to and thrive within this environment, making a positive impact on the customer experience.