Sales Lead, Part Time - Manhattan Village

As a Sales Lead at Faherty in Manhattan Beach, your main responsibilities will include driving in-store sales, enhancing guest interactions through personalized outreach, and maintaining visual merchandising standards. You will also oversee operational excellence, including cash management and team performance, while fostering a positive store atmosphere that embodies our core values.

To be a strong candidate for the Sales Lead position at Faherty, you should have several years of leadership experience in retail, especially with high-growth consumer brands. Proven success in enhancing team performance, strong communication skills, and a collaborative attitude are essential. Familiarity with omnichannel retail and a proactive approach to customer service can further enhance your qualifications.

Faherty is committed to the professional growth of its employees. As a Sales Lead, you will receive ongoing coaching and development opportunities from our leadership team. We believe in recognizing and fostering talent, so you’ll have the chance to participate in training sessions and collaborate with a diverse team dedicated to delivering the best customer experience.

As a part-time Sales Lead at Faherty in Manhattan Beach, you should expect a flexible schedule that includes nights, weekends, and holidays, aligning with our store hours. We aim to accommodate your availability while ensuring our store is adequately staffed to meet guest needs.

Faherty provides a comprehensive benefits package for part-time employees, including health benefits, a 401(K) plan with company match, an incentives program, commuter benefits, and a generous employee discount. We believe in supporting our team members beyond just their roles, promoting their overall well-being.

When answering this question, focus on collaboration, inspiration, and empowerment. Share instances where you motivated your team, tackled challenges together, and fostered an inclusive and positive environment.

Detail your approach to time management. Highlight how you assess business needs, delegate tasks effectively, and maintain a balance between operational duties and customer engagement in a fast-paced setting.

Discuss your unique methods for understanding customer needs, such as direct communication and personalized outreach. Provide examples of how you have enhanced guest experiences in previous roles.

Explain your approach to conflict resolution, emphasizing open communication, empathy, and collaboration. Provide an example of a past conflict situation and how you successfully mediated it.

Mention key performance indicators like sales figures, customer satisfaction ratings, and foot traffic analytics. Highlight how you use these metrics to identify areas for improvement and drive team success.

Provide a specific example showcasing your sales tactics, teamwork, and engagement methods that contributed to surpassing sales targets. Emphasize your ability to inspire your team during this effort.

Mention the sources you utilize for staying informed, such as industry blogs, news articles, and customer feedback. Explain how you apply this knowledge to enhance the customer experience at your store.

Reflect on the importance of creating a positive shopping experience. Share techniques you use to uplift both customers and employees, fostering a welcoming environment that aligns with Faherty's values.

Outline your preparation strategies, including inventory checks, event planning, and team briefings. Show your proactive mindset and ability to handle increased customer flow efficiently.

Share your passion for the brand's values, mission, and products. Highlight how working at Faherty aligns with your personal and professional goals, and express enthusiasm for being part of a purpose-driven team.