IT Engineer

As an IT Engineer at Figma, you will be vital in managing our modern IT environment. Responsibilities include configuring Jamf Pro for macOS and mobile devices, deploying system configurations through code, and maintaining endpoint security policies. You will also be involved in integrating tools like Okta for identity management while ensuring best practices are followed across our SaaS platforms.

Figma is looking for candidates with at least 3 years of experience in macOS endpoint management, preferably with Jamf Pro. Familiarity with GitOps, Terraform, and macOS security features is essential. Strong problem-solving and communication skills are also important, enabling you to navigate a fast-paced work environment effectively.

Yes! Figma offers flexibility for the IT Engineer role, allowing you to work remotely from anywhere in the United States. This provides an excellent opportunity to balance your personal and professional life while contributing to our innovative team.

In your role as an IT Engineer, you'll use a variety of tools, including Jamf Pro for device management, GitHub for system configuration deployments, and Okta for managing identity and access management. You'll also engage with automation tools like Okta Workflows to enhance operational efficiency and streamline processes.

At Figma, growth is a core value. IT Engineers have the chance to expand their skills through ongoing training, mentorship, and access to learning resources. As the organization evolves, there will be opportunities to take on new challenges and responsibilities, paving the way for career advancement within the company.

Discuss your hands-on experience with Jamf Pro, detailing how you've configured and managed devices in a previous role. Highlight specific challenges you faced and how you overcame them. Be sure to convey your understanding of compliance and security policies within endpoint management.

Explain your systematic approach to troubleshooting issues. Share a specific example where you identified a problem and the steps you took to resolve it, emphasizing communication with team members and the value of thorough documentation.

Talk about any scripting languages you know, like Bash or Python, and how you've used them to automate repetitive tasks. Provide examples of a project where automation improved efficiency or reduced errors within your work.

Emphasize your commitment to continuous learning. Mention resources you follow, such as blogs, online courses, or professional organizations. Share how you apply new knowledge to improve your work processes or systems.

Define what zero trust security means and its importance in today's IT landscape. Discuss any real-world applications or experiences you have implementing zero trust principles, in securing user identities and devices.

Provide a clear definition of GitOps and consider giving an example of a project where you utilized it. Explain how it fits within your workflow and enhances collaboration among development and operations teams.

Share strategies you use, like prioritization techniques or project management tools. Give an example of a time you successfully balanced multiple deadlines without compromising quality.

Discuss relevant policies and practices you’ve implemented in the past, like ensuring compliance with data protection laws or regular audits of sensitive information access. Highlight your proactive approach to safeguarding company data.

Talk about your interpersonal skills and ability to listen to different perspectives. Provide an example where you successfully navigated a conflict, demonstrating your commitment to collaboration and teamwork.

Express your enthusiasm for Figma's mission and how it aligns with your career goals. Discuss aspects of the role that excite you, such as the chance to work with cutting-edge tools, foster innovation, or contribute to a creative and collaborative culture.