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Store Manager - Pickerington

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

RESPONSIBILITIES

Build a Culture of Working Back from the Customer

  • Lead a growth-oriented sales culture to achieve store business performance results.
  • Ensure exceptional customer experiences through the application of the Five Below service model that empowers your crew to say yes to customers. 
  • Anticipate the needs of the customer and create an amazing store environment. 
  • Lead execution and maintenance of all company merchandising and operational standards ensuring consistency with Brand Standards. 

Develop a High Performing Crew

  • Hire and engage talented employees, with the necessary skills, to be at the right place (i.e., store role) at the right time.
  • Ensure people feel cared for and connected to each other and foster a culture that values and appreciates inclusion and diversity. 
  • Inspire accountability by providing training, coaching, and consistent feedback to your team. 
  • Present facts clearly, coach effectively, and actively listen to inspire trust and respect of direct reports.
  • Partner with District Manager and Human Resources for employee coaching / counseling, performance documentation and employee relations matters.
  • Maintain an environment that is safe for your customers and crew.
  • Execute a talent plan that makes Five Below an employer of choice, attracts quality candidates, and retains the best talent.
  • Foster career growth through individual development planning and performance coaching.
  • Develop a peer network internally and externally to build strong recruitment and succession planning for your store.

Drive a Consistent Business

  • Analyze daily, weekly, monthly business results and pursue ways to drive greater performance level of direct reports. Leverage reports and metrics to make decisions including sales, customer experience, profitability, shrink, payroll, and staffing. 
  • Balance competing priorities with a recognition of what is critical.
  • Develop and manage payroll budgets and crew schedules that balance financial responsibility with customer expectations and crew availability.
  • Ensure the proper execution of all financial management controls, critical controls, and adherence to company policies. 
  • Oversee successful receiving and ensure stocking procedures are properly followed and maintained. 
  • Ensure the execution of physical inventory and compliance with company data integrity processes.
  • Assure that merchandise flow meets company set standards and closely monitor sell through.
  • Perform store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
  • Ensure compliance with all the Five Below Standard Operating Procedures (SOP).
  • Review all corporate communications and prioritizes/plans accordingly. 
  • Achieve results without compromising quality or integrity of work and adhere to company handbook and policies as well as local, state, and federal laws.
  • Perform other duties as assigned, including services.

The Five Below Way

  • Wow our customers: Put the customer first and make a difference in people’s lives.
  • Unleash your passion: Check your ego at the door and do what you say you will do.
  • Hold the penny hostage: Treat Five Below like your own business, control expenses, and hire talent that will do the same.
  • Achieve the Impossible: Set the bar high for self and team and outperform expectations.
  • Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts.

QUALIFICATIONS

  • High School Graduate or equivalent
  • Minimum 3 years of management experience preferred
  • Excellent verbal and written communication skills
  • Ability to multi-task
  • Creative thinking
  • Ability to maintain composure under pressure

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

 

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters.  Please confirm that the person you are working with has an @fivebelow.com email address.  Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process.  If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers

Average salary estimate

$52500 / YEARLY (est.)
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$45000K
$60000K

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What You Should Know About Store Manager - Pickerington, Five Below

Are you ready to unleash your leadership potential? At Five Below, we're on the lookout for a dynamic Store Manager in Pickerington, OH, who can take our fun, vibrant environment to the next level! As a Store Manager, you'll be at the heart of our mission, ensuring that customers not only have an exceptional shopping experience but also feel inspired to come back. You’ll lead by example, fostering a positive and growth-oriented culture among your crew, encouraging them to embrace our 'Five Below Way' values. From training and coaching your team to executing merchandising standards that delight customers, this role is jam-packed with opportunities to make a significant impact. Dive into data to analyze business performance and rally your team to achieve stellar results, balancing the needs of your crew with customer expectations. And let's not forget about the fun aspect – we believe a good work environment leads to great performance, so your ability to motivate and inspire your team will be crucial. If you're passionate about creating an amazing store atmosphere and leading a high-performing crew, then join us at Five Below, and let’s build a career that enables everyone to say yes to the newest, coolest stuff! Come see why life is better at Five Below!

Frequently Asked Questions (FAQs) for Store Manager - Pickerington Role at Five Below
What are the primary responsibilities of the Store Manager at Five Below?

The Store Manager at Five Below is responsible for leading a team that creates an incredible customer experience. This includes overseeing daily operations, managing merchandising standards, driving sales, and ensuring the store maintains a welcoming and energetic atmosphere. You’ll also be involved in hiring, training, and developing employees, ensuring that each crew member feels valued and included, aligning with Five Below's core values.

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What qualifications do I need to apply for the Store Manager position at Five Below?

To apply for the Store Manager role at Five Below, you should ideally have a high school diploma or equivalent, along with a strong background in management—typically around 3 years of experience is preferred. The role also demands excellent communication skills, the ability to multitask, and a penchant for creative thinking. Importantly, maintaining composure under pressure is crucial for success in this position.

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How does the Store Manager at Five Below ensure a high standard of customer service?

The Store Manager at Five Below achieves high customer service standards by leading the team to follow the Five Below service model. This includes empowering crew members to engage with customers, anticipate their needs, and create a fun shopping experience. By cultivating a culture that prioritizes customer satisfaction, the Store Manager ensures that every visitor leaves happy and eager to return.

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What kind of training and development opportunities does Five Below offer to Store Managers?

Five Below places a strong emphasis on employee growth, offering Store Managers a variety of training and development opportunities. This can include structured coaching programs, access to leadership workshops, and resources for individual development planning. The idea is to enable Store Managers to hone their skills and grow into even more effective leaders within the company.

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How important is team culture in the Store Manager role at Five Below?

Team culture is incredibly important for a Store Manager at Five Below. A positive and inclusive culture fosters teamwork, communication, and engagement among crew members, all of which directly affect customer experiences. The Store Manager is responsible for nurturing this culture through hands-on leadership, promoting values of respect and appreciation among staff, and encouraging collaboration across the entire team.

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Common Interview Questions for Store Manager - Pickerington
How would you describe your leadership style as a Store Manager?

When addressing your leadership style, focus on being collaborative and supportive. Share examples of how you empower your team, value their input, and drive them toward common goals. Illustrate how you balance giving direction with being approachable to inspire your crew to perform at their best.

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Can you give an example of a time you improved customer service in a retail environment?

Provide a specific situation where you identified a gap in service and took proactive steps to address it. Highlight the strategies you implemented, the training you provided, and the positive outcomes that followed. This will demonstrate your commitment to customer satisfaction and your ability to lead your team effectively.

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What strategies do you use to motivate your team?

Discuss your approach to motivation, emphasizing recognition, clear communication, and setting attainable goals. Give examples of how you’ve celebrated team successes or supported individual growth. This will showcase your ability to create a positive working environment.

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How do you handle conflicts within your team?

Explain your conflict resolution process by emphasizing open communication, active listening, and seeking to understand both sides of the issue. Providing an example of a successful resolution will demonstrate your ability to maintain a harmonious work environment.

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What techniques do you use to analyze store performance?

Talk about the various metrics you utilize to assess performance, such as sales reports, customer feedback, and operational efficiency. Mention how you use these insights to set improvements and strategy adjustments. This will show your focus on data-driven decision-making.

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How do you ensure compliance with company policies?

Describe your approach to compliance by discussing training programs, regular team meetings, and accountability measures you’ve instituted. Give examples of how you ensure all crew members are well-informed and following procedures.

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What role does diversity play in team performance for you?

Highlight the importance of diversity in fostering creativity, innovation, and a broader range of perspectives within the team. Discuss how you actively promote an inclusive culture and the benefits it brings both to team dynamics and customer relations.

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Can you discuss a time when you had to make a tough staffing decision?

Share a specific instance where you had to let someone go or reassign roles within the team. Focus on how you approached the situation with professionalism and empathy, and what the overall outcome was for the team.

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How do you adapt to changes in retail trends?

Discuss your proactive approach to staying updated on retail trends and customer preferences through market research, competitor analysis, and customer feedback. Explain how you incorporate this knowledge into your strategic planning.

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What is your approach to managing inventory effectively?

Talk about the systems and practices you implement to manage inventory, such as regular cycle counts, efficient stocking procedures, and analysis of sales data to anticipate demand. This will demonstrate your attention to financial management and operational efficiency.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 10, 2025

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