Support lead part time

As a Support Lead at Five Below, your primary responsibilities include ensuring all crew members provide exceptional customer service, overseeing daily store operations, and managing staff performance. You'll train associates on the B.E.S.T. customer experience, assist with inventory management, and take charge as Manager on Duty when necessary. Additionally, you will work on driving sales while maintaining store standards, making this role instrumental in our daily success.

For the Support Lead role at Five Below, candidates should have a minimum of a high school diploma with some college experience preferred. A year of management experience is essential, coupled with excellent communication skills. We look for individuals who can multitask effectively, think creatively, and maintain composure under pressure, as these qualities are vital in enhancing team dynamics and ensuring an enjoyable customer experience.

Five Below fosters a fun and engaging workplace culture by encouraging creativity, passion, and innovation among all associates, including Support Leads. With our emphasis on the Five Below Way, team members are invited to share ideas and contribute to our vibrant environment. Regular training and an empowering approach make our store not just a place to work but a WOWplace where everyone thrives and has fun!

A Support Lead at Five Below plays a key role in driving sales growth by optimizing the customer service experience and enhancing staff performance. By training associates to deliver exceptional service, engaging in merchandising efforts, and maintaining high store standards, you help create an enticing shopping atmosphere that encourages customers to make purchases and keep coming back for more.

The work environment for a part-time Support Lead at Five Below is dynamic and vibrant, characterized by a collaborative team culture. You will interact with customers and associates regularly, ensuring a positive, energetic atmosphere. With tasks ranging from customer engagement to inventory management, you’ll enjoy a diverse and fulfilling role that keeps you engaged and contributes to the overall success of the store.

To ensure exceptional customer service as a Support Lead, I would train my team to embody the B.E.S.T. approach of being friendly, efficient, and responsive to customer needs. I would regularly engage with customers on the sales floor, providing direct feedback to my team and using customer feedback to continuously improve the service experience.

My management style is centered around inclusivity and empowerment, aligning with Five Below's culture. I believe in fostering a collaborative environment where every associate feels valued and encouraged to share their ideas. This approach promotes a sense of ownership within the team, enhancing both motivation and performance.

In stressful situations, I remain calm and focused on finding solutions. I prioritize tasks based on urgency and involve my team in problem-solving to ensure we address customer needs effectively. Communication is key; I make sure everyone is aware of their roles and responsibilities to streamline efforts.

To drive sales in the store, I would analyze current sales trends and customer purchasing behaviors to optimize product placement and merchandising strategies. I would also encourage my team to promote current deals and new items, enhancing in-store promotions through visual displays and ensuring staff is trained to upsell effectively.

I ensure effective communication among team members by implementing regular team meetings and creating an open-door policy for feedback and suggestions. I emphasize the importance of clear, respectful dialogue and encourage everyone to share observations during busy shifts, promoting a cohesive work environment.

The most rewarding part of working in retail is the opportunity to make meaningful connections with customers and see the immediate impact of our service on their shopping experience. It’s gratifying to lead a team that consistently strives to make the store a fun and welcoming environment for everyone.

I approach training new associates with a hands-on and supportive methodology, ensuring they feel comfortable while learning. I would pair them with experienced team members for shadowing, provide clear guidelines, and encourage questions. Regular check-ins help track their understanding and integration into the team culture.

To manage store opening and closing procedures effectively, I would create a checklist that outlines key tasks for each shift. Training associates on their specific responsibilities ensures everyone is on the same page. I would oversee the process personally to verify everything from cash management to securing the premises is completed correctly.

I am motivated by the opportunity to create a positive shopping experience for customers and to foster team development. Seeing my team succeed and building strong relationships with customers energizes me to achieve our collective goals and aims.

I once encountered a situation where two team members disagreed on how to approach a project. I facilitated a calm discussion where each could voice their concerns, encouraging them to find common ground. We eventually integrated the best ideas, which led to a more effective solution and strengthened the team bond.