Assistant General Manager - Social/Golf Exp Man

As the Assistant General Manager - Social at Five Iron Golf, your responsibilities are diverse and engaging. You will drive revenue through simulator rentals, food and beverage sales, and leagues, ensuring exceptional guest experiences. Your role includes coaching staff, overseeing daily operations, enhancing guest interactions, executing events, and maintaining a positive atmosphere that embodies our hospitality values.

To qualify as an Assistant General Manager - Social at Five Iron Golf, candidates should have 5+ years of hospitality management experience, including at least one year as an AGM or GM. Strong leadership abilities, excellent communication skills, eagerness to boost team morale, and a positive attitude are essential to thrive in this dynamic role.

In the Assistant General Manager - Social role, you play a pivotal part in enhancing guest satisfaction by leading your team to deliver top-notch service, personalizing experiences, and building relationships with customers. Engaging with guests to gather feedback and using this information to continuously improve offerings are also key to ensuring every visit is memorable.

As the Assistant General Manager - Social at Five Iron Golf, you'll enjoy a dynamic and lively working environment, active during evenings and weekends. Your role requires standing, walking, and ensuring the venue operates smoothly amidst the hustle and bustle, ultimately enriching the guest experience every day.

Five Iron Golf is committed to the growth of its team members. As the Assistant General Manager - Social, you have opportunities to further develop your management skills, take on larger leadership roles, and potentially progress to General Manager positions, all while contributing to a vibrant and inclusive work culture.

To drive revenue effectively, I plan to analyze market trends and guest preferences, develop attractive promotions, and encourage upselling by empowering staff with product knowledge. Engaging marketing strategies, plus a warm and inviting atmosphere, will encourage repeat visits.

In my past roles, I focused on hiring compassionate individuals and providing thorough training to instill customer service values. I monitored team performance regularly, leading to improved service quality that often resulted in positive guest feedback, repeat visits, and overall higher satisfaction ratings.

To ensure the success of leagues and tournaments, I would prioritize thorough planning and consistent communication with participants. Gathering feedback after tournaments will help refine future events. Offering engaging incentives and fostering a community spirit through social gatherings and interactions will enhance participation.

Maintaining staff morale requires open lines of communication, regular check-ins, and recognizing outstanding performances. I believe in fostering a fun work environment where staff feel valued and respected, leading to enhanced service quality and guest experiences.

On busy nights and weekends, I prioritize tasks based on guest satisfaction and operational needs. Delegating responsibilities to trusted team members while maintaining visibility on operations ensures everything runs smoothly, helping manage customer expectations effectively.

My unique blend of hospitality experience and ability to connect with people sets me apart. I bring enthusiasm and positivity that not only energizes my team but also builds lasting relationships with guests, creating a warm and inviting environment.

The key to excellent customer service lies in understanding and anticipating guest needs. It's essential to listen actively, respond with genuine care, and personalize experiences so that every guest feels not just served, but truly valued and happy.

I would handle guest complaints promptly and with empathy by listening to their concerns and acknowledging their feelings. I would then take actionable steps to resolve the issue while ensuring they understand that we value their experience and are dedicated to making it right.

To ensure safety regulations are adhered to, I would regularly train staff on compliance and establish a routine for checking safety protocols. Following up with team discussions and surprise inspections will help maintain a culture of safety and responsibility.

Building relationships with customers starts with personalized interactions. I focus on remembering names, listening to feedback, and engaging in friendly conversations. Creating loyalty programs or exclusive events also encourages continued relationships and patronage.