Shuttle Driver

As a Shuttle Driver at Fletcher Jones Toyota of Carson, your primary responsibilities will include safely transporting customers between the dealership and various destinations, ensuring timely arrivals, and providing exceptional customer service throughout the journey. You are also responsible for maintaining a clean and safe environment in the shuttle vehicle.

To qualify for the Shuttle Driver position at Fletcher Jones Toyota of Carson, you need a valid driver's license along with a clean driving record. While prior experience as a shuttle driver is preferred, a friendly personality and commitment to customer service are equally important for success in this role.

Fletcher Jones Toyota of Carson offers a comprehensive benefits package for Shuttle Drivers, including health, dental, and vision insurance, paid time off, 401(k) plans with matching contributions, and flexible spending accounts. Additionally, professional development assistance and a supportive work environment are part of what makes our team thrive.

A Shuttle Driver at Fletcher Jones Toyota of Carson earns $17.50 per hour. This competitive pay reflects our commitment to attracting and retaining top talent in the industry while providing opportunities for professional growth.

While previous experience as a Shuttle Driver is preferred, it's not strictly necessary. We value a clean driving record and a professional demeanor, along with a strong commitment to providing excellent service to our customers.

As a Shuttle Driver, the most important qualities include excellent driving skills, strong customer service abilities, and the capacity to ensure passenger safety throughout the transport experience. It’s beneficial to show how you prioritize the comfort and satisfaction of the passengers.

Reflect on a specific instance where you took extra steps to ensure a customer's satisfaction, like offering assistance beyond the usual responsibilities, which can showcase your dedication to service quality.

Explain your conflict resolution strategy, focusing on your ability to remain calm and patient, actively listen to the customer's concerns, and seek solutions that satisfy both the customer and the company.

Discuss the various safety measures you take while driving, such as adhering to traffic laws, maintaining your vehicle's condition, and ensuring passengers' safety, demonstrating your commitment to both safety and customer satisfaction.

Provide examples of methods you use to plan out your routes efficiently, ensuring timely pickups and drop-offs, which illustrates your organizational skills and focus on customer service.

Share genuine insights into your passion for customer interaction or the satisfaction of being part of a large team environment, which can underscore your enthusiasm for the role.

Describe your approach to communication with the customer if you're running late, emphasizing professional courtesy and providing updates to keep them informed and reassured.

Convey your admiration for Fletcher Jones Toyota's reputation for customer service and team culture, highlighting why you believe you'd fit in and contribute positively to the environment.

Detail your regular maintenance of the vehicle, including routine cleaning and inspections, which demonstrates your commitment to upholding company standards and ensuring client safety.

Express your willingness to adapt to scheduling needs, underscoring your commitment to providing excellent service at all times, which reflects positively on your reliability in the position.