Sr. Global Operations Associate - Ocean FCL

As a Senior Global Operations Associate - Ocean FCL at Flexport, your primary responsibilities include coordinating day-to-day logistics operations with partners such as steamship lines and vendors, managing escalations, ensuring on-time shipment deliveries, and supporting your team in improving operational efficiencies.

To apply for the Senior Global Operations Associate - Ocean FCL position at Flexport, candidates typically need 2.5 to 3+ years of experience in logistics or freight forwarding, preferably with a focus on ocean carrier operations. A bachelor's degree in Logistics, Supply Chain, or Business can be beneficial, along with fluency in English and Italian.

Flexport prioritizes the growth and well-being of its Senior Global Operations Associates by offering competitive benefits including 22 vacation days, lunch compensation, health and life insurance, and equity programs. Moreover, Flexport supports work-life balance through hybrid work arrangements and parental leave benefits.

Essential skills for success in the Senior Global Operations Associate - Ocean FCL role at Flexport include strong problem-solving capabilities, effective communication, organizational skills, and the ability to adapt to new technology while thriving in a fast-paced environment.

The work culture at Flexport for a Senior Global Operations Associate - Ocean FCL is collaborative and fast-paced, where team members are encouraged to innovate, provide exceptional client service, and continuously seek improvement. Flexport values diversity and inclusion, ensuring a supportive environment for all employees.

In my previous roles, I coordinated various logistics operations, such as managing freight shipments and collaborating with different stakeholders. This experience has honed my skills in navigating logistics complexities, which directly aligns with the responsibilities of a Senior Global Operations Associate at Flexport.

I prioritize tasks based on deadlines and operational impact. I create a structured daily agenda that focuses on urgent shipments first while ensuring that all aspects of compliance and efficiency are met, which is critical in the Senior Global Operations Associate position.

In a previous position, a client experienced a significant delay in their shipment. I quickly communicated with all relevant parties, developed a solution, and kept the client informed throughout the process. This experience taught me the importance of transparency and communication in client relations.

I regularly analyze current processes to identify bottlenecks and recommend improvements. By implementing feedback loops and using data to guide decisions, I ensure that operations are efficient and meet both internal KPIs and client expectations.

I keep myself updated on regulatory changes and best practices through continuous education and training. My compliance-first attitude ensures that I always prioritize following protocols and communicating clearly with my team about any regulatory updates.

I approach escalations with a calm demeanor and a focus on resolution. I gather all necessary information, assess the issue's impact, and coordinate with relevant parties to find a timely solution, ensuring transparency throughout the process.

Teamwork is essential in logistics. My work style involves fostering collaboration through open communication, sharing insights, and encouraging feedback, which cultivates a more cohesive and successful team environment vital for a Senior Global Operations Associate.

In my last job, I redesigned the shipment tracking process, integrating a new software tool that streamlined communication and visibility. As a result, we reduced operational errors and improved our performance metrics significantly.

I actively listen to client feedback and dedicate myself to resolving any issues they encounter swiftly. By ensuring that I consistently communicate with clients and provide updates, I build strong relationships and promote long-term satisfaction.

My robust background in logistics and my passion for client service make me a strong candidate for the Senior Global Operations Associate role at Flexport. My experience in managing complex operations and fostering stakeholder relationships aligns well with your team's needs.