Lead Coordinator - Jacksonville, FL

As the Lead Coordinator at American Residential Services in Jacksonville, your main responsibilities will focus on enhancing customer engagement and streamlining the sales process. You'll follow up with various sales leads, schedule appointments for in-field professionals, and facilitate communication to ensure all parties are prepared for sales presentations. Additionally, you'll be processing paperwork and maintaining a high level of customer service, so attention to detail is key.

To excel as a Lead Coordinator at American Residential Services, candidates should possess a minimum of two years of experience in customer service, particularly in handling inbound and outbound calls. Inside sales experience is preferred, especially related to booking sales calls. Proficiency in Microsoft products and familiarity with multi-line phone systems are also important. Candidates must be ready to work daily from the office to meet the job requirements.

When you join American Residential Services as a Lead Coordinator, you can look forward to a fantastic benefits package. This includes multiple health insurance options starting as low as $5 per week, dental and vision insurance, a 401(k) plan with matching contributions, and generous Paid Time Off, among others. Furthermore, you’ll enjoy opportunities for ongoing professional development and training, setting you up for a successful career!

No, the Lead Coordinator position at American Residential Services in Jacksonville is not a work-from-home opportunity. Candidates are required to report daily to the office, ensuring seamless communication and teamwork as you engage with sales leads and support in-field professionals.

Meeting and exceeding sales targets is a critical part of the Lead Coordinator's role at American Residential Services. By effectively following up with sales leads and scheduling appointments, you contribute directly to the company's sales success. Your performance will be celebrated as it drives the overall achievement of ARS, making your role pivotal within the organization.

When responding to this question, highlight your relevant experience in making outbound sales calls. Share specific examples of how you successfully generated leads or scheduled appointments in previous roles, emphasizing your communication skills and your ability to overcome objections.

To answer this effectively, discuss your approach to customer interactions, such as active listening, empathizing with customer concerns, and providing clear information. Mention any techniques you use to build rapport with customers, ensuring their needs are prioritized.

Explain your time management and organizational skills. Provide examples of past experiences where you've successfully managed high-pressure situations. Discuss the strategies you use to remain focused and productive despite challenges.

Express your enthusiasm for the company and the specific role. Research ARS's reputation and speak positively about their commitment to customer service. Share how your values align with the company's mission and how you see yourself contributing to their success.

Discuss your approach to preparation, which could include reviewing the client’s history, understanding their needs, and confirming details with the in-field sales professionals. Emphasize your attention to detail and thoroughness in ensuring everything is set for a successful meeting.

Articulate your strategy for dealing with customer objections, such as remaining calm and listening actively. Highlight the importance of staying positive and adapting your approach based on the feedback you receive from potential clients.

Mention specific CRM systems or tools you are familiar with that are used for tracking leads and managing customer interactions. Discuss how you've leveraged technology to improve your organizational efficiency and enhance customer engagement.

Share techniques that keep you motivated, such as setting personal goals, celebrating small wins, or drawing inspiration from successful team members. Emphasize your intrinsic motivation to help customers find the solutions they need.

Highlight the importance of collaboration with in-field sales professionals and other team members. Discuss how communication and supporting each other contribute to achieving common goals and enhancing overall team performance.

Provide a specific situation where you went above and beyond in your role, detailing the actions you took to meet those expectations. Be sure to quantify your success where possible, such as mentioning increased sales numbers or improved customer satisfaction.