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Full Time - Sales Associate - Building Materials - Opening

Expand your career possibilities.

Thank you for dedicating your time and talent to Lowe’s.  We want to give you more opportunities to learn and grow, so if you find a position you’re interested in below, we encourage you to apply!

Find Your Home to More Possibilities.

Your Impact at Lowe's

As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges.

How We Support You

Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules.
  • Make your well-being a priority with multiple top-tier health insurance options.
  • Explore educational opportunities with Lowe's tuition assistance program.
  • Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program.
  • Gain extra savings with a 10% Associate Discount.
  • Learn new trade skills with our Track to the Trades program.
For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Your Day at Lowe's

As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met.

While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department.

Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services.

Key Responsibilities
  • Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
  • Assist customers with locating and handling merchandise
  • Down stock merchandise by looking for empty areas on shelves and replenishing supplies
  • Process orders and deliveries accurately so customers receive merchandise as expected and on time
  • Cross-functionally train in other areas of the store to help deliver the best customer service
  • Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
  • Guide customers through shopping or checkout
  • Complete other duties as assigned

Minimum Qualifications
  • 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
  • 6 Months Experience using common retail technology, such as smart phones and tablets
  • Reading, writing, and performing basic arithmetic (addition and subtraction)
  • Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
  • Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Preferred Qualifications
  • 6 months of Retail and/or customer service experience
  • Bi-lingual skills
  • Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)

Lowe's commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team.

Travel Requirements

This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores.

Working Conditions

Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.

Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com


Pay Range: $16.50 - $17.85 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. 

Average salary estimate

$35660 / YEARLY (est.)
min
max
$34320K
$37000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Full Time - Sales Associate - Building Materials - Opening, Lowes

Are you ready to take your career to new heights? Join Lowe’s as a Full Time Sales Associate in Building Materials! At Lowe’s, we pride ourselves on providing a supportive work environment where you can really blossom in your career. Your primary responsibility as a Sales Associate is to deliver exceptional customer service while assisting customers with their home improvement projects. You’ll welcome shoppers to Lowe’s with a friendly smile, guiding them through our extensive selection of building materials and helping them find exactly what they need. Your day will be dynamic as you engage with a variety of customers and tackle their unique challenges. We encourage you to grow with us, whether you’re looking for part-time flexibility or a full-time career path. With numerous opportunities for professional development, including our tuition assistance program, you can expand your skills and advance your career. Plus, enjoy great benefits like competitive pay, health insurance options, a 401(k) with company match, and a generous employee discount. If you have a passion for helping people and a knack for problem-solving, this is the perfect role for you. Join us at Lowe's in La Quinta, California, and become an essential part of a team that celebrates diversity, hard work, and commitment to customer satisfaction. Together, we can build something great!

Frequently Asked Questions (FAQs) for Full Time - Sales Associate - Building Materials - Opening Role at Lowes
What are the primary responsibilities of a Sales Associate at Lowe's?

As a Sales Associate at Lowe's, you will engage with customers, welcome them to the store, and assist them in locating the right building materials they need. You'll provide top-notch customer service, answer queries, and ensure that customer needs are met throughout their shopping experience.

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What qualifications do I need to apply for the Full Time Sales Associate position at Lowe's?

To qualify for the Full Time Sales Associate role at Lowe's, you should have at least 6 months of experience using retail technology and a basic understanding of computing. Additionally, strong customer service skills and the ability to handle physical tasks, such as lifting merchandise, are vital for the role.

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How can Lowe's support my career growth as a Sales Associate?

Lowe's is committed to employee development. As a Sales Associate, you will have access to educational opportunities, including a tuition assistance program that helps you acquire new skills. Additionally, you'll be encouraged to participate in training programs that can lead you to more advanced positions within the company.

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What kind of work environment can I expect as a Sales Associate at Lowe's?

When working at Lowe's as a Sales Associate, you can expect a diverse and engaging work environment. While based mostly indoors, you may occasionally work outside or in various store departments. Adapting to varying weather conditions and being proactive in your role will be an essential part of the job.

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What benefits does Lowe's offer to its Sales Associates?

Lowe's offers an impressive array of benefits for its Sales Associates, including health insurance options, a 401(k) plan with company match, a generous employee discount of 10%, and training programs in trades. Such benefits ensure that you're well-supported in both your personal and professional life.

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Common Interview Questions for Full Time - Sales Associate - Building Materials - Opening
How would you provide excellent customer service as a Sales Associate?

To provide excellent customer service as a Sales Associate at Lowe's, I would focus on actively listening to customers' needs, offering tailored solutions, and approaching every interaction with a friendly, approachable demeanor. Understanding product knowledge and being patient are also important aspects of delivering top-notch service.

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Can you describe a time when you helped a customer resolve an issue?

In a previous retail role, a customer was unhappy with the product they received. I empathetically listened to their concerns, assessed the situation, and worked swiftly to remedy the problem with a replacement while ensuring they felt valued. Such experiences make customer satisfaction a priority.

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What strategies would you use to meet sales goals?

To meet sales goals as a Sales Associate at Lowe's, I would leverage strong product knowledge and communication skills to engage customers effectively. Building authentic relationships with customers and upselling complementary products can significantly boost sales while ensuring customer satisfaction.

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How do you prioritize tasks during a busy shift?

During a busy shift, I prioritize tasks by assessing the immediate needs of customers first, ensuring they are promptly attended to. Then, I tackle essential tasks like restocking shelves based on urgency while maintaining flexibility to adapt to new demands as they arise.

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Describe your experience with retail technology.

I have 6 months of experience using retail technology such as point-of-sale systems and inventory management software. I’m comfortable navigating tablets and smartphones to assist customers with information, showing that I am adaptable and tech-savvy in a retail environment.

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How would you handle a difficult customer?

Handling a difficult customer requires patience and empathy. I would listen actively to their concerns, remain calm, and attempt to understand their perspective. Offering solutions or escalating the issue to a manager when necessary can lead to a positive outcome.

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What can you tell us about Lowe's and its commitment to customer service?

Lowe's is renowned for its exceptional customer service, which is a core value of the company. The focus is on providing a welcoming atmosphere where customers feel supported in their home improvement projects, showcasing the company’s commitment to a positive shopping experience.

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What would you do if you don’t know the answer to a customer’s question?

If I'm unsure about an answer, I would admit it honestly and reassure the customer that I'm committed to finding the correct information. I would either look it up, consult with a colleague, or direct them to a resource where they can find their answer, ensuring they leave satisfied.

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Why do you want to work at Lowe's?

I want to work at Lowe's because I admire its commitment to customer service and community involvement. The inclusive culture and opportunities for growth align well with my career goals, and I believe I can contribute positively to the team.

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How would you suggest improvements to the customer experience?

I believe in continuous improvement; I would listen to customer feedback and suggest actionable changes based on observed patterns. Collaborating with the team to implement new strategies that enhance the shopping experience would be my approach.

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March 29, 2025

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