Sales Development Representative (Device42) - job 1 of 3

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 70,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Frasers Group, Sunweb, Addison Lee,  DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Customer Service Suite (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system)

The Sales Development Representative role will support the Device42 sales team, a company recently acquired by Freshworks in June 2024. Device42 offers a powerful, real-time view of an organization's IT infrastructure, ensuring a comprehensive understanding of all assets. With the integration of Freshservice and Device42, Freshworks now provides a robust IT solution, featuring enhanced IT Asset Management (ITAM) capabilities. This combined offering allows us to deliver even greater value to our customers, streamlining their IT management and optimizing business performance.

As an SDR (Sales Development Representative) at Device42, your primary responsibility will be to identify and engage with potential users and buyers of our software through phone calls and email outreach. You'll be tasked with uncovering sales opportunities and scheduling qualified meetings for the Account Executives across your assigned territories. By leveraging both new and existing lead sources, you'll develop relationships with prospects, understanding their current and future initiatives, and qualifying them to create a strong pipeline of sales opportunities. 

What you'll do: 

• Upon receipt of inbound leads, perform the necessary qualification to create follow-up meetings for the sales organization
• Generate qualified leads through cold calling and other prospecting techniques, to a targeted database, and effectively transition them into strong sales opportunities for the external sales team
• Understand and effectively communicate the Device42 value proposition and targeted message
• Maintain an awareness of accounts and industries as part of general prospecting practices
• Proactively and effectively utilize CRM tool
• Meet or exceed assigned targets, while adhering to all company requirements

• 0-2+ years experience in sales, marketing, administrative role or relevant experience 
• Demonstrated track record of exceeding quotas against targets
• Dynamic, high-energy, self-motivated 
• Ability to be articulate, confident, and a personable team player
• Excellent written and verbal communication skills
• Experience producing high daily call volume
• Proven, proactive self-starter with the capability to take ownership and work effectively within assigned campaigns with a limited amount of management supervision
• Ability to operate in a highly driven environment

This role is based in the Greater Boston Area, and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. This role is also eligible for variable compensation. 

Compensation Package

$60,000 - $70,000 base salary + variable compensation

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.