Creator Support Representative

Creator Support Representative

Location: London, UK (Hybrid)

Type: Fixed term - one year (Ideal start date is late May, early June)

Who You Are:

As a Creator Support Representative for Getty Images, you will be primarily responsible for assisting our signed creators by answering their questions on contracts, submission of imagery and portfolios, building and maintaining relationships. You’ll work in tandem with the global and regional content teams to deliver high quality, consistent, and timely service to our Creators via our ticketing system, focusing on Europe and the Middle East when needed. 

We would love to learn more about you and your interests. Please include a brief paragraph or cover letter to tell us about yourself and explain why you believe you would be a great fit for this opportunity.

• Provide support to creators in a timely manner
• Communicate issues as they arise and provide solutions to problems
• Collaborate with other departments and team members as required
• Investigate creator submission policy breaches
• Stay informed about products and processes
• Help streamline processes and increase efficiency
• Support the management of events, workshops and on-line activities
• Provide admin and data management support for special projects
• Process or update agreements/contracts
• Other duties as they arise

• Customer Service and/or call center experience
• Strong oral and written communication skills
• Demonstrated social and emotional intelligence
• A solutions and results-oriented approach
• Ability to work independently with a minimum of supervision
• Ability to manage multiple tasks with frequent interruptions
• Ability to manage time appropriately and set priorities
• Ability to work well under pressure and with shifting priorities
• High level of integrity and trustworthiness
• Highly proactive with an interest in learning new things
• A positive attitude in challenging situations
• Strong computer literacy (Word, Excel, Outlook) 

• Relevant experience in a creative licensing business or the creative industries
• Proficiency in Arabic is an advantage; knowledge of other non-English European languages is preferred 
• Familiarity with the Middle East region and its customs is beneficial 
• Willingness to travel to the Middle East in person if required  

Please note this is a fixed term role for one year.

There’s a story in every picture, a narrative in every frame. 

We believe in the power of visuals. As a leading visual content creator, our three brands–Getty Images, iStock, and Unsplash–offer a full range of content solutions to meet the needs of any customer, whatever their size, location, or budget. Whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving, our visuals help any brand, business, or organization communicate more effectively with their target audience and urge them to action. In other words, we know how powerful an image or video can be—and that it can move the world. 

Working at Getty Images 

Our goal is to be one of the best places to work globally, which means we’re dedicated to providing experiences and resources that allow you to do your best work. Foundational to our culture are our Leadership Principles, which are the shared values that guide how we come together to do our work. We raise the bar and collectively bring solutions while exercising trust, transparency, and care. We actively reject biased behavior and are inclusive of different voices, perspectives, and experiences. We focus on our customers and deliver on our commitments and commercial goals. 

We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely, so that all employees can achieve balance between commitments to the company and health and well-being in our lives. We value the importance of rest and recovery ranging from company-paid holidays to time away from work.

Getty Images Holdings, Inc. is a publicly traded company, and its common stock is listed on the New York Stock Exchange under the symbol "GETY". You may be eligible to participate in our employee Stock Purchase Plan, which allows employees to purchase company stock at a 15% discount to market. 

Our employees’ growth, development, belonging, and engagement are important investments. We offer learning experiences ranging from leadership development, diversity and inclusion training, mentoring programs, a high potential program, and professional and skills development. We prioritize staying connected in our hybrid-working world and encourage participation in global morale events and local gatherings, as well as finding community in one or more of our Employee Resource Groups. Learning about our business is paramount, and our open and transparent culture means you’ll have direct access to experts and senior leaders via open forums, all hands, and content hours. 

Getty Images believes that diversity is critical to our success in moving the world and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire based on merit, competence, performance, and business needs. Getty Images is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.