On-Call Administrative Assistant - job 1 of 2

As an On-Call Administrative Assistant at Givens Estates, your responsibilities will include answering phones, directing calls, assisting the Executive Assistant with administrative tasks, maintaining resident databases, and managing guest room reservations. You'll also be responsible for providing exceptional customer service and completing clerical tasks to support various departments.

To qualify for the On-Call Administrative Assistant position at Givens Estates, you should have a minimum of a high school diploma or equivalent, with a college degree preferred but not mandatory. Proficiency in Microsoft Office applications and a proactive approach in a fast-paced, team-oriented environment are essential to succeed in this role.

The On-Call Administrative Assistant role at Givens Estates has a significant impact on the community, as you play a central role in ensuring that residents receive the support they need. Your dedication to providing excellent customer service and facilitating communication among departments helps foster a vibrant and caring environment for older adults.

Givens Estates offers a range of benefits for On-Call Administrative Assistants, including educational assistance and opportunities for professional development. Additionally, employees have access to a flexible spending account, AFLAC, and Prudential Life insurance products, which enhance the overall employment experience.

While prior experience working with older adults is preferred for the On-Call Administrative Assistant position at Givens Estates, it is not strictly required. However, a genuine interest and enthusiasm for supporting our elderly population will be crucial for success in this role.

Discuss your passion for serving older adults, your desire to work in a supportive community environment, and how Givens Estates' mission aligns with your personal values.

Share your method for prioritizing tasks based on urgency and importance, emphasizing your organizational skills and ability to communicate effectively with team members.

Provide a specific example that showcases your customer service skills, detailing the situation, your actions, and the positive outcome, highlighting how this experience prepares you for the role at Givens Estates.

Explain your proficiency with Microsoft Office, mentioning specific tasks you've completed using Word, Excel, and Outlook, and how these skills will benefit your role at Givens Estates.

Discuss your approach to conflict resolution, focusing on communication, empathy, and finding mutually beneficial solutions, demonstrating your professionalism and commitment to a positive community experience.

Highlight the significance of collaboration in creating a harmonious environment for residents and ensuring smooth operations, reinforcing the idea that teamwork contributes to a better quality of service.

Emphasize your understanding of HIPAA regulations and your commitment to safeguarding sensitive information, and describe your processes for maintaining confidentiality.

Discuss your techniques for organization, such as using to-do lists, digital tools, or calendars, and provide examples of how these strategies have helped you manage multiple responsibilities.

Share your ideas for fostering a welcoming environment, such as greeting residents warmly, being attentive to their needs, and fostering relationships that make them feel valued and respected.

Express your eagerness to gain valuable experience working in a senior community, highlighting your interest in learning more about resident services, administration, and the unique challenges of working with older adults.