Associate, Business Development

As an Associate in Business Development at Grab, your primary responsibilities include growing new accounts by establishing strategic partnerships with Dine-out merchants, providing essential operational support, and developing tailored solutions to enhance GMV. Furthermore, you will collaborate with teams from various sectors of Grab, including Transport and Food, to implement projects that foster long-term relationships and business growth.

To apply for the Associate, Business Development position at Grab, candidates should ideally have 2-4 years of experience in account management, business development, or partnerships. Additionally, experience with main accounts and strategic partnerships, along with the ability to manage senior partner conversations and provide comprehensive solutions for varying customer needs, is essential.

Grab is committed to fostering an inclusive workplace and providing ample opportunities for career growth. Associates in Business Development are encouraged to take on ad-hoc projects, engage in strategic planning, and collaborate with various departments, enhancing their skill sets and career trajectories while contributing to the success of the company.

As an Associate in Business Development at Grab, you can expect a comprehensive benefits package that includes term life insurance, medical insurance, and flexible work arrangements. Additionally, Grab offers parental leave, birthday leave, and volunteering opportunities to give back to the community, fostering a supportive and balanced work environment.

The work culture at Grab is inclusive and collaborative, emphasizing teamwork, innovation, and personal growth. Associates in Business Development are encouraged to engage with diverse teams and contribute to meaningful projects, all while being supported by a workplace that values individual unique contributions and promotes well-being through various global benefits.

When asked about your account management experience, highlight specific examples from past roles that demonstrate your ability to build and maintain relationships with key clients. Discuss metrics you've achieved, such as revenue growth or customer retention rates, and emphasize any strategic partnerships you developed.

To successfully cold call potential Dine-out merchants, prepare by researching the merchant's business and identifying how Grab's services can add value. Be ready to articulate this clearly in your pitch, demonstrating empathy towards their needs, and finish with a compelling call to action to encourage further discussion.

When discussing a project you've led, use the STAR method (Situation, Task, Action, Result) to structure your answer. For instance, describe a project that grew accounts significantly or streamlined operations, detailing the role you played and the outcome, showcasing your problem-solving skills and initiative.

In managing multiple accounts, I prioritize by assessing each account's potential impact on business goals. I categorize tasks based on urgency and importance, and set clear timelines. Flexibility to adjust priorities when unexpected opportunities arise is also essential to being effective in this role.

To foster collaboration on projects, I would initiate open communication channels and regular check-ins with relevant teams. Utilizing project management tools to assign tasks and set deadlines is essential. Actively seeking input and feedback ensures buy-in and promotes a sense of ownership across the teams involved.

When faced with disagreements, I believe in approaching the situation calmly and professionally. I listen to the other party's concerns attentively, ensuring I understand their perspective. Then, I work towards finding common ground or a solution that accommodates both parties' needs, emphasizing open communication and collaboration.

For assessing the success of a partnership, key metrics include GMV growth attributed to the partnership, customer retention rates, and overall satisfaction scores. Additionally, tracking engagement levels and feedback from partners can provide valuable insights into the effectiveness of the collaboration.

Express genuine enthusiasm for the innovative atmosphere at Grab and how its values align with your personal and professional goals. Discuss how you appreciate Grab’s mission to economically empower communities and your desire to contribute positively to that mission while growing in such a dynamic environment.

I stay updated on industry trends and market changes by subscribing to relevant publications, participating in industry webinars, and engaging with professional networks. I also follow key competitors and analyze changes in the market to anticipate how these trends can inform business strategies at Grab.

Be prepared to list specific CRM tools you’ve used in previous jobs, such as Salesforce, HubSpot, or Zoho. Discuss how you utilized these tools to track customer interactions, manage leads, and analyze data to drive business development strategies, demonstrating proficiency that aligns with the role’s requirements.