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Dispatcher

Cincinnati, Ohio, United States of America

Extraordinary Care. Extraordinary Careers.

With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Mullaney’s Pharmacy & Home Healthcare, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Cincinnati, Ohio.

Why Mullaney’s Pharmacy & Home Healthcare? We’re reimagining medication management and transforming care.

Who We Are and What We’re About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Work assigned routes with time sensitive delivery requirements. Ensure all deliveries are accurate and timely. Comply with Federal and Company privacy regulations regarding safeguarding of patient information.

Attributes Required:
• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
• Strategy and Planning – ability to think ahead, plan and manage time efficiently
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented – ability to work effectively and collaboratively with all team members


Essential Functions (include the following):

  • Assist with route optimization for all routes

  • Scan prescriptions into totes to ensure proper totting of product

  • Check totes for assigned facilities to ensure order is complete prior to departure

  • Monitor workflow and assist with staff scheduling and assignments

  • Coordinate delivery preparation to ensure order is complete prior to departure

  • Support delivery drivers to deliver correct patient medications to facilities in a timely manner

  • Complete all paperwork/filing requirements accurately at the end of each work shift

  • Present a pleasant and respectful demeanor to all clients at all times

  • Follow instructions precisely related to patient privacy rules

  • Work with other team members as needed in special circumstances; be flexible as needed

  • Act as a delivery driver as needed

  • Other essential functions and duties may be assigned as needed


Education and/or Certifications:

  • High School Diploma or GED required

  • Pharmacy Technician license/certification/registration (per state requirements), preferred (or willing to obtain)

  • Valid driver’s license and clean driving record


Skills and Qualifications:

  • 1+ years of related experience (advanced degree may substitute for experience)

  • Ability to work independently and deliver to deadlines

  • Ability to solve problems with minimal direction

  • Great attention to detail and accuracy

  • Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines

  • Quality minded; motivated to seek out errors and inquire when something appears inaccurate

  • Knowledge of routing and training drivers


Work Environment:

  • Requires travel by ground

  • Ability to work flexible hours

What We Offer:

Emotional well-being and physical health are important, which is why our employees receive a generous benefits package and a work culture that supports our core value of, “Treat others as you would like to be treated.”

Compensation & Financial

  • Competitive pay
  • 401(k) with up to 3.5% company match (1)

Family, Health & Insurance Benefits (1), (2)

  • Multiple health plan options including copay (FSA-eligible) and HSA eligible plans
  • Wellness Incentive Program
  • Dental and Vision plans
  • Company-paid basic life, AD&D and long-term disability coverage
  • Optional employee, spouse, and child life/AD&D insurance
  • Optional accident, critical illness, and short-term disability coverage
  • Dependent Care Flexible Spending Accounts
  • Employee Assistance Program (EAP)

Time Off 

  • Paid holidays and sick days
  • Generous vacation benefits based on years of service

(1) Eligibility begins the first of the month following 30 days of employment

(2) Full-time employees only, excluding EAP which is available to all Guardian employees

The Guardian Difference

Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs.

Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.

Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment.

At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.

Join us to discover what your best work truly looks like.

Average salary estimate

$47500 / YEARLY (est.)
min
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$40000K
$55000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Dispatcher, Guardian Pharmacy

Are you ready to jump into a dynamic role as a Dispatcher at Mullaney's Pharmacy & Home Healthcare in Cincinnati, Ohio? Here, we pride ourselves on extraordinary care and extraordinary careers, blending innovation with heart in the world of long-term care pharmacy services. As a Dispatcher, you'll play a critical part in delivering customized medication management solutions to seniors and individuals with complex care needs. Your expertise in route optimization, monitoring delivery workflows, and ensuring the accuracy and timeliness of deliveries will support our dedicated team in enriching lives. You’ll need to possess strong problem-solving skills and be a true team player, as collaboration is key in our vibrant work environment. It's also essential to comply with federal and company regulations regarding patient information privacy. If you have a high school diploma or GED, a pharmacy technician license is a plus, though not mandatory, and you should come equipped with at least a year of related experience. At Mullaney's, we value intrinsic motivation and integrity, offering you the opportunity to grow within a flexible, fast-paced atmosphere. So, if you're excited by the idea of providing critical services to your community while advancing your own career, we would love to have you on our team. Let's transform the future of pharmacy care together!

Frequently Asked Questions (FAQs) for Dispatcher Role at Guardian Pharmacy
What are the responsibilities of a Dispatcher at Mullaney's Pharmacy & Home Healthcare?

As a Dispatcher at Mullaney's Pharmacy & Home Healthcare, your primary responsibilities include optimizing delivery routes, ensuring that all deliveries are accurate and timely, and checking totes for assigned facilities. You'll also monitor workflow, assist with staff scheduling, coordinate delivery preparation, and support delivery drivers in timely medication deliveries. Following privacy regulations is crucial, so you must safeguard patient information at all times.

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What skills are essential for a Dispatcher role at Mullaney's Pharmacy & Home Healthcare?

Essential skills for a Dispatcher at Mullaney's Pharmacy & Home Healthcare include problem-solving abilities, great attention to detail, and the capacity to work independently while meeting deadlines. You'll need to excel in a multi-tasking environment with a team-oriented approach, utilizing strategy and planning to manage your time effectively. Knowledge of routing is also beneficial.

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What qualifications do I need to apply for the Dispatcher position at Mullaney's Pharmacy & Home Healthcare?

To apply for the Dispatcher position at Mullaney's Pharmacy & Home Healthcare, you need a high school diploma or GED. While a pharmacy technician license is preferred, it is not mandatory as long as you're willing to obtain it. Candidates should have at least one year of related experience or a relevant advanced degree that can substitute for experience.

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What kind of work environment can I expect as a Dispatcher at Mullaney's Pharmacy & Home Healthcare?

As a Dispatcher at Mullaney's Pharmacy & Home Healthcare, you can expect a fast-paced and diverse work environment. You'll work collaboratively with team members while managing time-sensitive tasks. Flexibility is important, as travel by ground may be required. The company culture is inclusive, promoting growth, emotional well-being, and physical health.

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What benefits do Dispatchers receive at Mullaney's Pharmacy & Home Healthcare?

Dispatchers at Mullaney's Pharmacy & Home Healthcare enjoy a competitive pay structure along with a generous benefits package. Benefits include multiple health plan options, options for dental and vision insurance, a 401(k) plan with company match, paid holidays, vacation benefits, and a supportive work culture that prioritizes employee well-being.

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Common Interview Questions for Dispatcher
Can you describe your experience with route optimization and how it benefits a pharmacy's operations?

In your response, highlight specific tools or methods you have used for route optimization in previous roles. Explain how efficient routing reduces delivery times, saves fuel costs, and improves customer satisfaction. Mention your ability to adapt routes based on real-time circumstances.

Join Rise to see the full answer
How do you handle last-minute changes in delivery schedules?

Discuss your adaptability and organization skills when faced with changes. Share examples from past experiences where you've successfully adjusted routes or delivery times while maintaining the integrity of the service and ensuring that client needs were met.

Join Rise to see the full answer
What strategies do you use to ensure the accuracy of deliveries?

Emphasize the importance of attention to detail and verification processes you’ve implemented. Include procedures like double-checking orders, using technology for tracking, and maintaining clear communication with drivers to eliminate errors.

Join Rise to see the full answer
How do you prioritize tasks in a fast-paced environment?

Share your time management techniques, such as creating to-do lists or using scheduling tools. Discuss how you assess urgency and importance, allowing you to effectively juggle multiple responsibilities without sacrificing quality.

Join Rise to see the full answer
What steps do you take to maintain compliance with patient privacy regulations?

Explain your understanding of privacy laws and the significance of protecting patient information. Discuss practices you follow, such as secure handling of data, regular audits, and training for yourself and colleagues on compliance protocols.

Join Rise to see the full answer
Can you provide an example of a time you solved a problem on the job?

Choose a specific incident where you identified an issue, analyzed possible solutions, and implemented an effective resolution. Describe your thought process and the impact your solution had on team efficiency.

Join Rise to see the full answer
How do you maintain a pleasant demeanor while working under pressure?

Discuss techniques you use to manage stress, such as taking deep breaths or practicing mindfulness. Share how maintaining a positive attitude can positively affect team morale and strengthen client relationships.

Join Rise to see the full answer
In what ways do you collaborate with delivery drivers to enhance their performance?

Talk about the importance of communication and teamwork. Give examples of how you've provided support, such as offering feedback on delivery routes, assisting with challenges, or encouraging drivers in their responsibilities.

Join Rise to see the full answer
What tools or technology have you used in your previous dispatcher roles?

Mention specific software or systems you have employed, such as fleet management or logistics coordination tools. Discuss how these technologies improve efficiency and communication within the delivery process.

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Why do you want to work as a Dispatcher at Mullaney's Pharmacy & Home Healthcare?

Reflect on your passion for healthcare and the opportunity to make a difference in people's lives. Discuss how Mullaney's vision aligns with your career goals and the values that you share with the company.

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Guardian is one of the nation’s leading long-term care pharmacy companies, whose purpose is to enrich the lives of patients, caregivers, and our employees. We promote health and wellness for individuals with complex care needs, alleviate burdens f...

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DATE POSTED
April 14, 2025

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