AM Pool Supervisor Mon-Thurs -Water

As the AM Pool Supervisor at Hammock Beach Resort, you’ll have the responsibility of managing pool operations, overseeing lifeguards and cabana staff, and ensuring that all facilities are clean and meet safety standards. You’ll also promote recreational activities and create a welcoming environment for our guests.

Candidates for the AM Pool Supervisor position at Hammock Beach Resort typically need a high school diploma and at least three years of experience in a similar role. Certifications in lifeguarding, CPR, or pool operations are often required or preferred. Strong management and customer service skills are essential.

Experience in hotel or resort management is particularly beneficial for an AM Pool Supervisor at Hammock Beach Resort, especially with a focus on team leadership and customer interaction. Familiarity with pool maintenance and safety regulations will also enhance your ability to excel in this role.

Working as an AM Pool Supervisor at Hammock Beach Resort involves both indoor and outdoor environments. You will be surrounded by stunning views of the beach and the excitement of pool-side activities. The atmosphere is lively yet serene, providing an ideal backdrop for superb guest interactions.

Absolutely! As part of Aimbridge Hospitality, the AM Pool Supervisor position offers clear pathways for career advancement. Performance and skill development can lead to opportunities in higher supervisory roles and expanded responsibilities within the company.

You should try to mediate the conflict by facilitating open communication between the team members involved. First, listen to each person's side, allow them to express their concerns, and then encourage collaboration on finding a resolution to restore harmony in the team.

Monitoring safety procedures regularly, conducting staff training, and performing routine inspections are crucial strategies. Ensuring every team member knows their responsibilities in maintaining those standards will help uphold a safe environment for guests.

Think of a specific instance where you went above and beyond to meet a guest's needs. Provide details about how you addressed the situation, the steps you took to ensure their satisfaction, and any positive feedback you received to highlight your customer service skills.

Emphasize your experience in similar roles, your management style, and your passion for delivering exceptional customer service. You might want to share your enthusiasm for creating memorable experiences for guests, as that aligns well with Hammock Beach Resort’s mission.

Prioritizing involves assessing immediate guest needs, safety requirements, and team responsibilities. I would implement a clear action plan that focuses on critical tasks first — ensuring safety, attending to guest inquiries, and coordinating staff effectively.

Fostering teamwork and communication is key. A successful leader encourages collaboration, recognizes individual efforts, and maintains an upbeat atmosphere, ultimately creating a positive environment where guests feel welcomed.

Engaging guests through planned activities, providing informative schedules or announcements, and even personal interactions help promote events. You can create excitement and encourage participation by being enthusiastic about available activities.

Managing pool maintenance involves having a regular schedule for cleaning, monitoring chemical levels, and ensuring all systems are functional. Communicating with maintenance staff promptly about any issues is also crucial for upholding safety and quality.

Staying calm and focused is essential in stressful situations. I prioritize tasks, break the problem down into manageable steps, and remind myself of the importance of clear communication, both with my team and with our guests.

Address the guest’s concern promptly and empathetically. I would listen actively, offer solutions, and ensure we fix the issue as quickly as possible, aiming to turn their negative experience into a positive one.