Account Manager, Site Services

HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!

We’re looking for a motivated, customer-obsessed Account Manager to join our Site Services team.

The Position

As an Account Manager, your primary responsibility is to ensure the success and satisfaction of key customers. This involves developing strategic account plans aligned with customer objectives, serving as their main point of contact, and driving adoption, engagement, and upselling opportunities. You'll also conduct regular business reviews, monitor customer health metrics, complete quality assurance audits, and stay informed about industry trends and customer needs for strategic decision-making and product/service development. The role requires a customer-centric mindset, strong communication skills, analytical abilities, and a proactive approach to managing customer relationships and driving revenue growth.

• Strategic Account Planning: Develop and implement strategic plans tailored to each key customers' business objectives and growth potential.
• Customer Relationship Management: Act as the primary point of contact for all customers, building strong relationships, and understanding their individual unique needs and challenges.
• Adoption and Engagement: Drive adoption and engagement by providing proactive guidance, training, and best practices to ensure resident and on-site buy in.
• Upselling and Expansion: Identify opportunities for upselling and expansion within your accounts, collaborating with the sales teams to drive revenue growth, including managing contract renewals.
• Business Reviews: Conduct regular business reviews and performance assessments with customers, presenting metrics and recommendations for improvements and optimization.
• Customer Advocacy: Advocate for customers within the company, representing their interests and providing feedback to product, marketing, and support teams.
• Risk Management: Monitor customer health metrics and proactively address any risks or issues to ensure customer satisfaction and retention.
• Quality Assurance: Monitor quality assurance and service quality across customers, proactively addressing any risks, operational changes needed, and ensuring efficiency for customers.
• Industry and Product Knowledge: Stay informed about industry trends, competitive landscape, and customer needs to inform strategic decision-making and contribute to product development.

• 1 - 2 years working in Multi-Family or PropTech
• 2 - 3 years working in a customer facing role

• Strategic Thinking: Ability to develop and execute strategic plans aligned with both customer objectives and company goals.
• Customer Relationship Management: Strong communication skills to build and maintain positive relationships with customers.
• Data Analysis: Skilled in data analysis. Help in identifying trends, opportunities, and areas for improvement to drive customer success.
• Problem-Solving: Strong problem-solving skills to proactively identify and address customer challenges. This includes the ability to troubleshoot issues, propose solutions, and collaborate with internal teams to implement effective resolutions. 
• Continuous Learning: Willingness to stay updated with industry trends, best practices, and new technologies related to customer success. This includes ongoing learning and professional development to enhance skills and knowledge.
• Change Management: Skilled in the ability to manage change and guide customers through new implementations and upgrades. This will include providing support, orientations, and resources to ensure a smooth and successful customer journey.

About HappyCo 

Founded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has 3.5M units on its platform and has captured more than 400 million photos. 

We’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we’re turning our passions into happier communities!  

When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our Product Vision here!

Our HappyCo Culture

HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that allows us do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our careers page! 

We Offer:

- Work from anywhere supported by a flexible company culture

- Opportunity to work for one of the fastest growing technology companies in the PropTech industry

- Unlimited vacation time

- Generous paid parental leave

- Competitive and equitable pay, including stock options

- Monthly stipends to support Wellness and Home Office expenses

Find out more about our US Employee Benefits here!

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes.