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Technical Account Manager

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WatchGuard embraces a Flexible Work Philosophy. Most of our employees can choose to work from the office, at home, or any combination of the two. We’ve built a global workforce of outstanding team members and a flexible culture built on trust, collaboration, and belonging.

About the Position

As a Technical Account Manager, you will oversee thriving customer relationships as the customer’s guide to achieving exceptional security. You will serve as the customer’s trusted security advisor and function as an extension of their team, imparting technical and security guidance and best practices. You will learn to be the partner’s/customer’s chief navigator, charting a path towards security maturity, mapping its journey and architecting a resilient posture. Further, as a customer advocate, your intimate knowledge and understanding of our customers will help shape the development of our cutting-edge technology and service. This role will be based in Spain.

A day in the life…

Technical Account Managers at WatchGuard company have a slightly different day-to-day than a traditional TAM because of the nature of cybersecurity and the high-stakes environment that MDR services operate in. MDR providers focus on proactive threat hunting, monitoring, detecting, and responding to security incidents for their clients. As a TAM at WatchGuard, you will be responsible for meeting with partners/customers to review their security posture, so days often are focused on reviewing security alerts and incidents, emerging threats, and any support tickets filed in order to prepare for these meetings. You are also expected to be an escalation point for customer communication issues that the SOC or Support teams may have. Finally, you will spend time documenting what you have learned in order to share that information with teammates and partners/customers.

Skills and Qualifications

You are a customer-focused, data-driven, and process-oriented professional with Windows systems administration experience
Bring a track record of success within a technical customer-facing role
You work well in a fast-paced environment and face unique obstacles with positivity and integrity
You are committed to both professional development and business growth in a rapidly expanding market
Have the ability to deal with ambiguity, communicate well with partner teams, and a compassionate understanding of the customer experience
You speak Spanish and English. Knowledge of German would be a plus.

Experience

5+ years of technical account management experience or 2.5 years in a cybersecurity technical customer-facing role

Why Work for WatchGuard?

WatchGuard is a global leader in network security and intelligence, advanced endpoint protection, multi-factor authentication, and secure Wi-Fi. Our award-winning products and services are trusted worldwide by more than 18,000 security resellers and service providers to protect over 250,000 customers. Our technology keeps our customers ahead of increasingly sophisticated hackers and has fueled record revenues at WatchGuard.

We are committed to fostering an inclusive workplace that values each team member's unique background, experiences, and contributions. As part of our dedication to Diversity, Equity, and Inclusion (DEI), we prioritize creating an environment where all voices are heard and respected. We understand the importance of work-life balance and offer a range of caregiver support benefits, including parental leave, family care resources, and flexible work arrangements tailored to individual needs. Our flexible work options allow you to balance personal and professional priorities, empowering you to thrive in all areas of life while contributing meaningfully to our team's success. Learn more about our company culture at www.watchguard.com/wgrd-careers

WatchGuard provides equal employment opportunities for all qualified employees, regardless of their race, color, national origin, religion, ancestry, creed, pregnancy, age, sex, sexual orientation (including gender expression or identity), marital status, mental or physical disability, honorably discharged veteran or military status or any other category protected by federal, state or local laws.

WatchGuard participates in E-verify.

WatchGuard is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.

What You Should Know About Technical Account Manager, WatchGuard Technologies, Inc.

Are you ready to take your career to the next level as a Technical Account Manager at WatchGuard? This remote position, based in Spain, offers you an exciting opportunity to engage with customers on their journey to achieving exceptional cybersecurity. At WatchGuard, we embrace aFlexible Work Philosophy, which means you can work from anywhere—home, office, or a mix of both, all while being a part of a cheerful and supportive team focused on trust and collaboration. As a Technical Account Manager, you will guide our customers, becoming their trusted security advisor who understands their unique needs. You’ll dive into security alerts, monitor threats, and ensure clients are prepared for any arising issues. Furthermore, your feedback will help shape our cutting-edge technology! You should have a background in technical customer-facing roles, be data-driven, and possess great communication skills in both English and Spanish. If you’re passionate about cybersecurity and eager to help clients navigate their security journeys, you’ll fit right into our vibrant culture. Plus, with over 18,000 partners relying on our solutions, you’ll be part of a significant mission to defend customers against evolving threats. Join WatchGuard and play a critical role in providing peace of mind to businesses around the globe while enjoying a flexible work-life balance and being respectful of individual needs!

Frequently Asked Questions (FAQs) for Technical Account Manager Role at WatchGuard Technologies, Inc.

What are the main responsibilities of a Technical Account Manager at WatchGuard?

As a Technical Account Manager at WatchGuard, your primary responsibilities include building strong customer relationships, providing expert security guidance, monitoring clients’ security postures, and assisting in proactive threat hunting. You will be the go-to advisor for clients, helping them negotiate their cybersecurity landscape with the latest best practices and threat intelligence.