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Patient Coordinator I - Part-Time Flex

Description

Heartland Imaging is seeking a highly motivated, enthusiastic, compassionate individual who is a strong communicator to join an energetic, patient-focused team! Are you passionate about patient care? Do you love interacting with people? Come and join our team as a Patient Coordinator I for a Part Time Flex weekdays 5-9 Position for our outpatient imaging center located in Louisville, KY.  


PAY AND BENEFITS: Accomplishing our mission takes a team of people, who are dedicated to treating others as they expect to be treated and who consistently demonstrate mutual respect. We hold our employees in high regard as the key component to our success. We offer a total compensation package including competitive base pay and a comprehensive benefits program for your health, your quality of life, and your future:

  • Shift Differential Pay and Quarterly Bonus Program
  • Paid Time Off and Holiday Pay
  • Health Insurance including medical, dental, vision and prescription coverage with an FSA Account
  • 401(k) plan with Company Match and Company-paid Life Insurance
  • Short-term and Long-term Disability and Employee Assistance Program
  • Remote Work Opportunities for select roles!
  • Entry level? We’ll train!
  • Sign-on Bonus or Relocation Assistance available to qualified candidates for select positions

CAREER LADDER: We believe in advancement, upward mobility, and growth opportunities for our team members! This career ladder shows your point of entry into our team, as well as the growth and promotional opportunities available to you within our business office department: Patient Coordinator I -- Patient Coordinator II -- Business Office Supervisor -- Business Office Manager


The Business Office Team is responsible for collaborating and leading the Imaging Center team in providing excellent patient care and supporting the operational goals for both the Center and the organization. This includes all customer and patient-facing responsibilities including welcoming, registering, and overall patient coordination, as well as phone correspondence, scheduling appointments, inventory, and medical record management. The upper levels of this series also include the training, supervision, and management of Business Office team members. The overall scope for this series is designed to ensure the management and resources are available to maintain a quality, high functioning, and customer friendly Outpatient Imaging Center.

Requirements

EDUCATION:

  • To be competitive, must have high school diploma or general education degree (GED)

SKILLS/ABILITIES:

  • Ability to work independently and multitask.
  • Ability to provide documentation accurately and concisely.
  • Knowledge of medical terminology.
  • Knowledge of computer applications and Microsoft Office

Heartland Imaging offers a full range of diagnostic and screening radiology services. Our primary mission is to offer affordable medical imaging without compromising expertise or a compassionate experience. To learn more, visit us at www.heartlandimagingcenters.com.


Serving patients in over 50+ communities, OIA is an imaging center management & development operation that is committed to delivering an affordable diagnostic imaging option without compromising customer convenience, care, technology or results. We are always recruiting for talented individuals who are dedicated to excellent patient care and the highest level of customer service. Visit http://www.oiarad.com/Careers/ today to view all our clinical and non-clinical career opportunities.


We are an Equal Opportunity Employer.

What You Should Know About Patient Coordinator I - Part-Time Flex, Heartland Imaging

Heartland Imaging is on the lookout for a Patient Coordinator I - Part-Time Flex to join our dynamic team in Louisville, Kentucky! If you're someone who's passionate about delivering top-notch patient care and excels in communication, we want to hear from you! This is a fantastic opportunity to work weekdays from 5-9 PM at our outpatient imaging center, where you'll be a vital part of ensuring a smooth and welcoming experience for every patient. In this role, you'll not only handle patient registration and appointment scheduling but also support the operational goals of our center. Think about it: you’ll be the first friendly face our patients see, guiding them through their visit and making sure they feel comfortable and informed. At Heartland Imaging, we believe in valuing our employees, so we offer a comprehensive benefits package that includes competitive pay, paid time off, health insurance, and even a 401(k) with company match. Jumpstart your career with us—if you’re entry-level, we’ll provide all the training you need to succeed. The career progression here is great too! You can move from a Patient Coordinator I to II and eventually to supervisory roles. Why wait? If you’re eager to be a part of a supportive environment that prioritizes patient care and teamwork, apply today and help us build a healthier community!

Frequently Asked Questions (FAQs) for Patient Coordinator I - Part-Time Flex Role at Heartland Imaging
What are the responsibilities of a Patient Coordinator I at Heartland Imaging?

As a Patient Coordinator I at Heartland Imaging, your main responsibilities include welcoming and registering patients, scheduling appointments, managing medical records, and performing phone correspondence. You will also be crucial in ensuring that the patient experience is smooth and pleasant as you support the operational goals of the imaging center.

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What qualifications are needed for the Patient Coordinator I position at Heartland Imaging?

To qualify for the Patient Coordinator I position at Heartland Imaging, candidates must have at least a high school diploma or GED. Familiarity with medical terminology, strong communication skills, and proficiency in computer applications, including Microsoft Office, are essential for this role.

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What benefits does Heartland Imaging offer to Patient Coordinator I employees?

Heartland Imaging offers a comprehensive benefits package for Patient Coordinator I employees including competitive pay, health insurance (medical, dental, vision), paid time off, holiday pay, a 401(k) with company match, and opportunities for career advancement. We also provide training for entry-level candidates and offer sign-on bonuses for qualified applicants.

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What could be a typical career path for a Patient Coordinator I at Heartland Imaging?

At Heartland Imaging, a Patient Coordinator I can advance their career by moving up to Patient Coordinator II, followed by roles like Business Office Supervisor and Business Office Manager. We strongly support upward mobility and personal growth among our team members, promoting an environment where advancement is encouraged.

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Is training provided for entry-level candidates applying for the Patient Coordinator I position at Heartland Imaging?

Yes! Heartland Imaging is committed to helping entry-level candidates thrive in the Patient Coordinator I role. We provide comprehensive training to equip you with the skills needed to deliver excellent patient care and manage responsibilities in a fast-paced environment.

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Common Interview Questions for Patient Coordinator I - Part-Time Flex
What made you apply for the Patient Coordinator I position at Heartland Imaging?

When answering this question, highlight your passion for patient care and how Heartland Imaging's commitment to quality aligns with your values. Mention your enthusiasm for working in a supportive team environment where you can make a difference.

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How do you handle difficult patients or situations?

Describe your approach to diffusing tension, such as remaining calm, listening actively to patient concerns, and offering solutions. Emphasize your excellent communication skills and commitment to patient satisfaction while showcasing your ability to adhere to protocols.

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Can you describe your experience with patient scheduling or office administration?

Discuss any relevant experience you have with scheduling systems, managing paperwork, or handling patient inquiries. If you lack direct experience, share related skills such as organization and attention to detail that would make you a great fit for the role.

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What skills do you think are most important for a Patient Coordinator I?

Emphasize skills like strong communication, empathy, organizational abilities, and multitasking. Explain how these skills will help you effectively manage patient interactions and support the overall operation of the imaging center.

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How do you ensure accurate documentation in your work?

Discuss your attention to detail and your methodical approach to documentation. Mention tools or systems you've used or your willingness to learn Heartland Imaging's procedures to maintain the integrity of patient records.

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What do you know about Heartland Imaging and our values?

Show that you’ve researched Heartland Imaging by mentioning their commitment to affordable diagnostic imaging and exceptional patient service. Align this with your own values and why you believe they are crucial in a healthcare setting.

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Describe a time when you worked successfully in a team.

Share an example of a specific project or task where teamwork was crucial. Highlight your role, how you contributed to the team's success, and the outcome. Make sure to relate it back to the collaborative nature of the Patient Coordinator role.

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How do you prioritize tasks in a busy environment?

Describe a system or method you employ to prioritize tasks, such as determining urgency and importance. Share an example of how you successfully managed multiple responsibilities, possibly using a real-life incident involving patient care.

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What is your experience with medical terminology and patient care?

Explain your familiarity with medical terminology, whether from education or prior roles, and emphasize how it enables you to communicate effectively with patients and staff, improving the patient experience in the imaging center.

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Why do you believe patient care is important?

Discuss your personal beliefs about patient care, emphasizing compassion, understanding, and respect. Share stories or thoughts on how patient care impacts recovery and wellness, demonstrating your alignment with Heartland Imaging’s mission.

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EMPLOYMENT TYPE
Part-time, on-site
DATE POSTED
April 4, 2025

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