Patient Coordinator I - Full-Time

As a Patient Coordinator I at Heartland Imaging, your primary responsibilities include welcoming and registering patients, scheduling appointments, managing phone correspondence, and ensuring a seamless experience for patients in our outpatient imaging center. You’ll also contribute to inventory and medical record management, all while supporting the team in our mission to provide excellent patient care.

To qualify for the Patient Coordinator I role at Heartland Imaging, you need a high school diploma or a general education degree (GED). Additionally, knowledge of medical terminology and proficiency in computer applications, including Microsoft Office, is essential to effectively manage the tasks involved in patient coordination.

Absolutely! At Heartland Imaging, we believe in fostering growth and advancement within our team. Starting as a Patient Coordinator I, you have the opportunity to progress to roles such as Patient Coordinator II, Business Office Supervisor, and ultimately, Business Office Manager. We support our employees’ career goals and promote from within whenever possible.

Heartland Imaging offers a competitive compensation package for Patient Coordinator I employees that includes shift differential pay, quarterly bonus programs, paid time off, holiday pay, and comprehensive health insurance covering medical, dental, vision, and prescription benefits. We also provide a 401(k) plan with company match, life insurance, and options for remote work for select roles.

As a Patient Coordinator I at Heartland Imaging, you’ll be part of an energetic, patient-focused team dedicated to providing excellent care. The work environment is collaborative and supportive, ensuring you have the resources and encouragement needed to succeed in your role.

The most crucial skills for a Patient Coordinator I include strong communication, the ability to multitask effectively, compassion for patients, and proficiency in using software applications. You should be prepared to describe how your previous experiences have equipped you with these skills.

Handling difficult patients requires patience and strong communication skills. It's essential to listen actively to their concerns, validate their feelings, and maintain a calm demeanor. Share a specific example of how you effectively managed a challenging situation in your past roles.

Understanding medical terminology is vital for a Patient Coordinator I role. Share any relevant experiences you have, such as coursework, training, or actual work experience in a healthcare setting where you effectively used medical language to communicate with patients and staff.

Time management and organization are key for a Patient Coordinator I. Discuss techniques like prioritizing tasks, using scheduling tools, or setting reminders that have worked for you in previous positions. Provide examples of how these techniques improved efficiency in your work.

As a Patient Coordinator I, collaboration is vital. Talk about a specific team project where you played an integral role, highlighting your contribution to achieving a common goal, how you worked with colleagues, and what the outcome was. This shows your ability to function as part of a team.

Patient confidentiality is paramount in healthcare. Discuss your familiarity with HIPAA regulations and best practices for maintaining patient privacy, like ensuring secure communication and handling documents carefully. Share examples from previous roles where you adhered to these standards.

Explain your passion for patient care and desire to improve the patient experience. You could talk about any personal experiences that motivated you, as well as the skills you bring to the table that align with Heartland Imaging's mission.

Scheduling conflicts can be tricky, but effective communication and problem-solving can help. Provide an example of how you’ve handled such situations in the past, detailing your approach to finding satisfactory resolutions for both patients and the center.

Discuss how working as a Patient Coordinator I aligns with your career ambitions. Mention your interest in advancing within the organization and how you plan to develop skills that will prepare you for future roles, such as training or supervision.

As a candidate for Patient Coordinator I, demonstrate your knowledge of Heartland Imaging's commitment to affordable and compassionate care. Refer to the company's mission statement and values, and show your enthusiasm for contributing to its goals.