IT Support Specialist

As an IT Support Specialist at Hedrick Gardner Kincheloe & Garofalo LLP, your primary responsibilities will include providing desktop support for all hardware and software issues, imaging and delivering new computers, troubleshooting printers, and maintaining network security. You'll also assist local users directly while working as part of a team to support users across our North Carolina and South Carolina branches. Additionally, you'll be expected to track work meticulously, conduct training sessions for employees, and communicate effectively with individuals possessing different levels of tech knowledge.

To qualify for the IT Support Specialist position at Hedrick Gardner Kincheloe & Garofalo LLP, candidates should preferably have a minimum two-year degree or certification in computer science, along with at least two years of help desk experience or an equivalent background. It's important to have a solid understanding of TCP/IP networks, Wireless network security, Windows operating systems, Microsoft Active Directory Services, and Office 365. Additional knowledge of Citrix, Hyper-V, Windows 10, and Sharepoint is preferred.

An IT Support Specialist at Hedrick Gardner Kincheloe & Garofalo LLP should have a strong foundation in several technical skills, particularly in TCP/IP networks, Windows desktop operating systems, Microsoft Active Directory Services, Office 365, and WAN/LAN connections. Familiarity with network security and troubleshooting techniques is essential, as is the ability to work with various hardware. Experience with virtualization platforms like Citrix and Hyper-V, as well as proficiency in Windows 10 and Sharepoint, would be advantageous in this role.

In the role of IT Support Specialist at Hedrick Gardner Kincheloe & Garofalo LLP, you'll have frequent face-to-face interactions with employees, providing them with direct support and answering their technical questions. Effective communication is key, as you will need to explain IT solutions to individuals with varying degrees of technological knowledge. Additionally, you may conduct group training sessions to improve employees' understanding of IT tools and resources.

Yes! Hedrick Gardner Kincheloe & Garofalo LLP encourages ongoing professional development for its employees. As an IT Support Specialist, you'll have the chance to participate in educational assistance programs, attend workshops, and further enhance your technical skills, all of which can contribute to your career growth and opportunities within the firm.

To answer this question, consider sharing your methodology for managing multiple tasks efficiently. You might mention using tools like ticketing systems to gauge urgency, prioritizing tasks based on impact, and regularly communicating with users to align priorities with their needs.

When answering, think of a specific example that demonstrates your problem-solving skills. Detail the issue you faced, the steps you took to resolve it, and how the solution benefited the user or team, showcasing effective communication and technical proficiency.

Explain a systematic troubleshooting process. Start with checking the power supply, ensuring that all cables are correctly connected, and then move on to checking for hardware issues. Mention utilizing safe mode or recovery options if necessary to diagnose the problem further.

Demonstrate your interpersonal skills. Address the importance of empathy and patience, explaining how you would listen to both sides, mediate the discussion, and focus on solutions that meet the needs of both parties while ensuring effective communication.

Discuss any experience you've had with training or onboarding related to IT. Highlight methods you used—such as one-on-one sessions, group training, or documentation—and your approach to ensuring that users felt comfortable and confident using the new software.

Share your specific experience with Microsoft Active Directory Services. Describe tasks you've performed, such as managing user accounts, understanding group policy, and handling permissions, along with any training or certifications you've acquired on this technology.

Emphasize your customer service skills. Explain how you would approach the situation with patience, ensuring you listen to the user's concerns, validate their feelings, and commit to resolving the issue while keeping them informed throughout the process.

Identify essential skills like problem-solving, technical expertise, communication, and customer service. Discuss why you believe these skills are crucial for effectively supporting users and ensuring smooth IT operations.

Outline your knowledge of network security protocols. Include relevant experience implementing security measures, responding to incidents, and staying updated with the latest security trends to protect the organization’s technology and data.

Reflect on your motivation for applying. Tie your answer to Hedrick Gardner's reputation, your passion for IT support, and how your skills can contribute positively to the firm’s team environment and overall success.