Director, Site Reliability Engineering
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
The Director, Site Reliability Engineering is responsible for leading the teams that manage and support all of our hosting services, including colocated hardware and cloud-based services, as well as defining and operating the processes for change management, financial management and incident response.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ensure high availability, scalability, and security of cloud services across multiple geographies.
- Implement and improve automation, incident management, and capacity planning practices.
- Lead and mentor a team of Site Reliability Engineers and leaders. Lead the transformation of the organization to an SRE model.
- Integrate the technology, practices and policies of disparate organizations into a single cohesive team that supports disparate technologies and platforms with minimal variation in practice.
- Develop and execute strategic plans for cloud infrastructure and operations to support business growth and acquisitions.
- Oversee the management and optimization of cloud infrastructure for cost-efficiency.
- Maintain and improve monitoring, logging, and alerting systems.
- Collaborate closely with product development teams to facilitate delivery of new functionality and capabilities to our SaaS platform and hosted products.
- Champion and support the transformation to a DevOps culture.
- Develop and manage budgets for cloud infrastructure and tooling.
- Evaluate and implement new technologies and tools to enhance cloud infrastructure and operations.
- Foster a culture of continuous improvement, collaboration, and innovation.
- Other duties as assigned by supervisor or HHA exchange leader.
- Travel up to 10%, including overnight travel
- Bachelor’s or master’s degree in Computer Science, Engineering, or a related field.
- 10+ years of experience in cloud engineering and operations, with at least 5 years in a leadership role.
- Proven experience with managing large scale AWS cloud platforms.
- Deep understanding of modern SRE practices and principles.
- Experience with cloud infrastructure tools (monitoring, deployment, security).
- Excellent leadership, communication, and interpersonal skills.
- Proven experience driving process and culture transformation across organizations.
- Ability to work effectively with cross-functional teams and stakeholders.
- Strong problem-solving and decision-making abilities.
The base salary range for this US-based, full-time, and exempt position is $185,000-205,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
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HHAeXchange is looking for a passionate Director of Site Reliability Engineering to join our dynamic team. If you're someone who thrives in a fast-paced environment and is eager to lead a group dedicated to transforming the healthcare space, this role is perfect for you! As the Director, you will play a pivotal role in overseeing our hosting services, which encompass both colocated hardware and cloud-based solutions, ensuring they remain high-performing and secure. Your main focus will be to enhance our change management, financial management, and incident response processes. Imagine leading a talented team of Site Reliability Engineers while guiding the transition toward a more integrated SRE model. Your expertise in cloud infrastructure will be crucial, as you’ll be responsible for optimizing our services to support business growth. Collaborating closely with product development teams, you'll facilitate the seamless delivery of new functionalities that support our innovative SaaS platform. At HHAeXchange, we foster a culture of continuous improvement, so expect to champion the transformation to a robust DevOps culture as well. With opportunities to evaluate and implement cutting-edge technologies, this position is not just a job; it’s a chance to make a meaningful impact in the lives of those needing home care. We offer competitive salaries and a comprehensive benefits package, because we value what you bring to our mission. If you’re ready to take the next step in your career and help us redefine home and community-based care, apply today!
Our mission is to enable the most effective homecare ecosystem every day.
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