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Customer Experience Representative - Full Time / Entry Level image - Rise Careers
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Customer Experience Representative - Full Time / Entry Level

Our company is seeking a results-driven business development professional to play a critical role in our inbound and outbound marketing and lead generation efforts. The primary function of this role is working within marketing to engage and qualify prospective customers, walk them through the sales process, and work directly with the sales team for maximum effectiveness and overall satisfaction.

If you're looking to start your career then this entry-level customer experience role might be a GREAT fit for you. This is an excellent opportunity if you're just entering the workforce or if you’re looking for a change of scenery in a new industry. We provide all successful candidates with exceptional hands-on training so that they learn what is necessary before entering the field.

 

"Hire for passion and intensity; there is training for everything else." - Nolan Bushnell

 

Responsibilities of the Customer Experience Representative:

  • Create personalized interactions in person with customers and execute brand experiences
  • Have the ability to create customized products for our client's customers and learn brand knowledge
  • Gain a loyal customer base through tailored customer solutions
  • Focus on customer acquisition and retention within assigned territory and projects
  • Remain current with all consumer products and information
 

What do we offer to our growing team?

  • A team-oriented environment that is supportive and competitive
  • Networking and learning retreats nationally and internationally each year
  • Public speaking practice in small and large groups
  • Sales and marketing skills
  • No micromanaging
  • Competitive pay and high commissions
  • Full hands-on training in sales and customer service
  • Learn how to develop and enhance your leadership ability
 

To apply for this entry-level Customer Experience Representative, please demonstrate:

  • Ability to work full-time
  • Comfortable working with commission pay and performance growth
  • Great personality and people skills
  • 2-year degree or equivalent customer service & sales experience
  • Sharp, professional demeanor
  • Customer service or sales experience is preferred, but not required

#LI-Onsite

Average salary estimate

$42500 / YEARLY (est.)
min
max
$35000K
$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Experience Representative - Full Time / Entry Level, Highline Management Team

Are you ready to kickstart your career? Join us at our Aurora, Colorado office as a Customer Experience Representative! In this entry-level position, you’ll dive right into the heart of business development, engaging potential customers and guiding them through our sales process. Our company values passion and intensity, so if you’re eager to learn and grow, this might be just the opportunity you’ve been looking for. You’ll work closely with our sales team to ensure maximum effectiveness and customer satisfaction. We believe in empowering our employees, which is why we offer exceptional hands-on training to get you started on the right foot. Your daily responsibilities will include creating personalized interactions with customers to boost brand experiences, crafting customized products for our clients, and cultivating a loyal customer base through tailored solutions. In addition to that, you’ll focus on acquiring and retaining customers within your assigned territory. What’s in it for you? A supportive, team-oriented environment, competitive pay, high commissions, networking opportunities, and the chance to develop your public speaking skills in both small and large groups. So, if you’re ready to make a difference while building your career in customer service, we’d love to meet you!

Frequently Asked Questions (FAQs) for Customer Experience Representative - Full Time / Entry Level Role at Highline Management Team
What are the responsibilities of a Customer Experience Representative at our company?

As a Customer Experience Representative, you'll create personalized interactions with customers, assist in the sales process, and work directly with the sales team to enhance customer satisfaction. Your focus will be on customer acquisition and retention while remaining up-to-date with our product offerings.

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What qualifications do I need to apply for the Customer Experience Representative role?

To apply for the Customer Experience Representative position, you should possess a 2-year degree or equivalent customer service and sales experience. While previous experience in customer service or sales is preferred, it is not mandatory; a great personality and folksy communication skills are just as valuable!

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What type of training does the company provide for the Customer Experience Representative position?

Our company provides extensive hands-on training for incoming Customer Experience Representatives to ensure you are fully prepared for the role. You'll receive training in sales and customer service techniques, product knowledge, and leadership development.

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Is working with commission pay a requirement for the Customer Experience Representative role?

Yes, as a Customer Experience Representative, you'll be comfortable working with commission-based pay. This offers you the opportunity to not only earn a competitive salary but also reward your performance and achievements as you grow within the role.

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What kind of work environment can I expect as a Customer Experience Representative?

Our work environment is supportive yet competitive, offering opportunities for networking and personal growth. You will not experience micromanagement, allowing you to develop your skills and leadership ability organically.

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Common Interview Questions for Customer Experience Representative - Full Time / Entry Level
How do you handle customer complaints?

In interviews, express the importance of listening actively to customers' concerns, empathizing with their situation, and proposing viable solutions. Mention a specific instance if possible.

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Can you describe a time when you went above and beyond for a customer?

Share a story where you took additional steps to ensure customer satisfaction. Highlight the positive impact your actions had on the customer's experience and loyalty.

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What motivates you in a customer service role?

Discuss your passion for helping others and your desire to create positive experiences for customers. Highlight how motivation drives you to achieve performance targets and personal growth.

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How do you prioritize tasks when faced with multiple customer requests?

Explain how you assess urgency and importance, prioritizing tasks based on customer needs and expected outcomes, ensuring timely and effective responses.

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What strategies do you use to retain customers?

Detail your approach to building rapport with customers and providing consistent, stellar service. Mention any follow-up tactics you might use to ensure customer satisfaction.

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How would you describe your communication style?

Express your belief in adaptable communication; being professional yet personable. Illustrate how this helps in understanding customer needs and conveying important information.

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What experience do you have in a team-oriented environment?

Share your past experiences working collaboratively within a team, emphasizing how team synergy plays a crucial role in achieving common goals.

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Why do you want to work as a Customer Experience Representative at our company?

Align your aspirations with the company’s goals. Mention your interest in the training opportunities and how you admire their commitment to customer satisfaction and employee growth.

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Describe a situation where you had to learn something quickly.

Provide an example where you successfully adapted to a new situation or tool under tight time constraints, focusing on your learning strategies and results.

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How do you stay motivated during repetitive tasks?

Discuss techniques such as setting personal goals, taking short breaks, and focusing on the positive outcomes of your tasks to maintain high energy and engagement throughout the day.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 7, 2025

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