Field Sales & Operations Lead

As a Field Sales & Operations Lead at House Doctors, your primary responsibilities include conducting in-home project estimates, managing and motivating a team of technicians, ensuring high-quality workmanship, and maintaining strong relationships with customers. You'll oversee job scheduling, support field operations by troubleshooting issues, and contribute to our growth initiatives in the community.

To qualify for the Field Sales & Operations Lead position at House Doctors, candidates should possess at least 5 years of experience in residential construction or handyman work, along with 2 years in a sales or business development role. Strong project management skills and a proven track record of customer relationship building and closing service sales are essential.

House Doctors places a high value on the growth and development of their Field Sales & Operations Lead by offering leadership development programs and opportunities for career advancement within a respected and growing franchise. We foster a team culture that encourages support, excellence, and shared success.

Success as a Field Sales & Operations Lead at House Doctors requires a blend of technical skills and sales acumen. Key competencies include a strong understanding of residential construction, exceptional communication abilities, and the capacity to lead and inspire others. Additionally, proficiency with CRM tools and a proven sales-driven mindset are essential.

The work environment for a Field Sales & Operations Lead at House Doctors is fast-paced and dynamic, requiring adaptability and initiative. You'll collaborate closely with your team in an encouraging atmosphere while impacting our community positively, making it an exciting place to grow your career!

When answering this question, provide specific examples of your hands-on experience in residential construction, detailing projects you've managed, problems you've solved, and how you applied your technical knowledge to lead a team effectively.

Discuss your approach to customer interactions, emphasizing your communication style, follow-up techniques, and examples of how you have successfully solved customer issues to build trust and satisfaction throughout the project lifecycle.

Illustrate your leadership style by discussing techniques you use to engage and inspire your team, such as recognition of achievements, providing constructive feedback, and fostering a culture of collaboration and accountability.

Choose a specific project that faced obstacles and detail the steps you took to resolve the issue. Highlight your problem-solving skills, decision-making process, and how your leadership contributed to driving the project to completion.

Explain how you ensure accountability within your team by setting clear expectations, tracking performance metrics, and creating a culture of responsibility while also providing support to help team members succeed.

Detail your sales approach, explaining how you balance closing deals with ensuring excellent service delivery. Address the importance of understanding customer needs and maintaining high standards within your team.

Discuss various tools or software you have experience with that enhance project management, emphasizing those such as CRM systems, scheduling tools, and any specific software relevant to home services or construction management.

Provide examples of your conflict resolution strategies, focusing on how you facilitate communication, mediate discussions, and foster a supportive environment where team members feel heard and valued.

Articulate your professional aspirations and how the Field Sales & Operations Lead position aligns with your desires for growth, leadership development, and the opportunity to make a significant impact within the community.

Convey your enthusiasm for House Doctors by highlighting shared values, mission, and how the opportunity allows you to leverage your skills and experience to contribute positively to the team's goals and the community.