Market Executive of Operations - Piedmont, NC
Become a part of our caring community and help us put health first
Reports To: Area Vice President of Operations FLSA: Exempt
Work Schedule: Full-time/40 Hours
Position Type: Hybrid (Remote & Field-based Travel)
The Market Executive of Operations (MEO) will be responsible for monitoring branch operations specific to market assigned, to ensure financial, clinical operations and quality, service and sales initiatives are adhering to government regulations, along with corporate policies and guidelines. Develops strategies and overall branch business plans, annual planning, and budgets for assigned market monitoring expenditures. Generates specific market quality assessment reports along with monitoring, reviewing, and managing patient satisfaction data. MEO will work closely with AVPO along with various cross functional teams at both the region and corporate level to ensure success of overall of assigned markets.
Essential Functions: Those functions that the individual who holds the position must be able to perform unaided or with the assistance of reasonable accommodation.
Assigned to a specific market within the area, manages Branch Directors within the assigned market, including people leadership management.
Develops strategic plans, including growth strategies, budget adherence, and annual planning, achieving financial goals.
Reviews and analyzes assigned market conditions, competitors, and business volume.
Coordinates with Business Service Center for accounts receivable activities related to branch billing, payroll, credit, and data entry activities.
Partners with sales counterpart to ensure continued branch growth by expanding new and existing client base.
Partners with Clinical counterpart to ensure clinical operations and quality metrics meet or exceed KPIs. Supports and ensures execution of performance improvement plans, as necessary.
May partner with Intake team, overseeing the process for referrals and pre-authorization/eligibility for the assigned area.
May oversee backfill for Branch Director and fill-in when Branch Director role may be open.
Use your skills to make an impact
Knowledge/Skills/Abilities/Expectations:
Strong people skills with ability to collaborate with cross functional teams.
Strong executive presence, leadership, and managerial skills.
Good organization and communication skills; a high level of emotional and engagement intelligence.
Drives organizational culture within assigned area and drives people development efforts.
Ability to coach, mentor and engage with Branch Directors and Weekend Managers.
60- 90 branch in person touchpoints per year.
Travel approximately 60%.
Education:
Bachelor's degree in clinical (nursing, therapy), healthcare administration, business or related field required.
Experience:
Active RN, PT, or OT license to work in the state of North Carolina, preferred.
Home health experience, required.
Must reside within the state of North Carolina and be within a reasonable commuting distance from the following locations: King, Hickory, Salisbury, Winston-Salem, Statesville, and Wilkesboro. The role requires the ability to travel within the assigned market on short notice.
Multi-site home health branch management and operations experience, required.
Management and people leadership experience, required.
OASIS experience, required. OASIS certification (HCS-O, COQS, and/or COS-C), preferred.
Homecare Homebase (HCHB) experience, preferred.
Experience with CMS/Medicare regulations and accreditation standards, required.
Knowledge of CMS PDGM billing requirements, required.
Current or recent experience managing a minimum of 10M in healthcare revenue, preferred.
Good organizational, interpersonal and communication skills.
Strong engagement, emotional intelligence, and executive presence.
Strong financial and business acumen with proven ability to create practical solutions to address business challenges.
Additional Information:
Work Environment: Hybrid (Remote & Field-based Travel)
Travel Expectations: up to 60% of time.
Normal Hours of Operation: M-F / 8a-5p (ET)
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Average salary estimate
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Join CenterWell Home Health as the Market Executive of Operations in beautiful Piedmont, NC! In this pivotal role, you’ll be at the forefront of ensuring that our branch operations run smoothly, adhering to both financial and clinical excellence while keeping patient satisfaction at the core of our mission. You'll have the opportunity to craft strategic plans that not only align with corporate goals but also resonate with the unique needs of your assigned market. Working hand-in-hand with various teams, including sales and clinical, you'll be instrumental in driving growth and enhancing the quality of care we provide to our patients. Your expertise in home health, along with a dynamic leadership style, will empower you to manage branch directors and cultivate a culture of collaboration. You can expect to spend a significant amount of your time engaging with teams on-site, as you navigate the delicate balance of remote and field-based travel, making about 60-90 personal touchpoints annually. With our focus on professional growth and development, you'll have access to a supportive environment that allows you to flourish while making a real impact on people’s lives. If you’re an experienced leader with a solid background in healthcare management, passionate about improving patient outcomes, we want to hear from you. Embrace this chance to enhance the health and well-being of our communities while advancing your career at CenterWell.
Since 1961, Humana has been committed to helping people live healthy and happy. Our approach is simple—offer personalized care from people who care. We do this by listening to our members and creating solutions to help them reach the best version ...
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